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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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We arrived at the hotel and were greeted by a For Sale sign. We went to the entry doors and a sign said go to the office window. We went to the office window and there were no lights on, no furniture and no one on the premises. I recommend avoiding the hotel since it is "for sale" and no one to check you in. We arrived at 5:30 in the afternoon so it should have been open.
Service was easy to use, but requested a review before I was done making my reservation and getting my receipts. Too soon for feedback.
I'm very disappointed because I booked the hotel for 3 nights, but when we arrived, it was disgusting. Nothing like the photos online. We only stayed there one night. The next day, I canceled the reservation, and they told me they would refund my money. 💰 I hope so, because if not, I'll call my bank to file a complaint.
Good morning, Sergio.
We’re truly sorry to hear about your experience and completely understand your disappointment.
At TravelUp, we want every customer to have a comfortable and enjoyable stay, and it’s unfortunate when the reality doesn’t match expectations.
While we strive to work with trusted suppliers and provide accurate property information, we unfortunately do not have control over real-time conditions at the hotel. That said, your feedback is incredibly important and helps us hold our partners accountable.
To assist you further and avoid any delay in resolving your refund request, we kindly ask you to email us at hotels@travelup.com with your booking details and a brief description of the issue. Our team will prioritize your case and work with the supplier to ensure its handled appropriately.
We appreciate your patience and hope to turn this experience around for you.
Warm regards,
TravelUp.
So far so good. Please make sure that the hotel Clark Awadh in Lucknow has all the details of my reservation before my check in. Should I expect one from the hotel as well?
Good morning, Haider.
Thank you for your feedback and for choosing TravelUp!
We're glad to hear that everything has gone smoothly so far and that you're happy with your booking experience.
Regarding your reservation at Hotel Clarks Awadh in Lucknow, please rest assured that all booking details provided during your reservation have been passed on to the hotel through our system. TravelUp is directly linked with our suppliers, and the reservation information is automatically shared with the hotel to ensure a seamless check-in experience.
While some hotels do send a confirmation directly to guests, this varies by property and is not always guaranteed. If you haven’t received one yet, it doesn’t necessarily mean your booking isn’t confirmed. However, if you’d like us to double-check or assist further, please feel free to email us at hotels@travelup.com with your booking reference, and our team will be happy to verify everything for you.
We hope you have a wonderful stay in Lucknow, and we’re here if you need anything else!
Warm regards,
TravelUp.
I booked a hotel when I got there they wouldn't let me check in early so I canceled to get a refund. They told me it would take 24 hours for a refund. It's been over a week and I still haven't gotten a refund.
Good morning, Juan.
We’re very sorry to hear about your experience and truly understand how frustrating it must be to face delays in receiving your refund—especially after having to cancel your stay due to the hotel not allowing early check-in.
At TravelUp, we always aim to provide a smooth and reliable booking experience.
However, we’d like to clarify that as a travel agency, we unfortunately do not have control over real-time hotel policies such as early check-in decisions. These are managed directly by the hotel based on their availability and internal guidelines.
We can confirm that your reservation was successfully canceled, and our team has already reached out to the supplier to review and process your refund request. At this stage, we are awaiting their response. Refunds are handled according to the supplier’s terms and timelines, which can sometimes take longer than expected.
We kindly ask for your continued patience, and please rest assured that our team will follow up and get back to you as soon as we receive any updates from the supplier.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Warm regards,
TravelUp.
Very good, needed to add additional night on front end and they made it very easy by emailing the pay portal. Very happy with my experience and need to book another stay first week of December, looking forward to having your assistance again in that endeavor
Good morning, Jerry.
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your experience with TravelUp was smooth and that adding an extra night to your stay was made easy through our payment portal. It’s always our goal to make travel arrangements as seamless and convenient as possible, and we’re glad we could assist you efficiently.
We’re especially excited to hear that you’re planning another stay in the first week of December! We’d be delighted to help you with that booking and ensure everything goes just as smoothly—if not better—than your last experience.
Please don’t hesitate to reach out when you’re ready, and our team will be more than happy to assist you again.
Warm regards,
TravelUp.
There was an issue with double booking and it was a hassle trying to cancel one of the bookings and get my money back, which I to this day have not received any refund. There should be an easy way to resolve refunds through the hotel or the booking company. Each one was blaming the other. I did not cancel my reservation. I just had two bookings by accident.
Good morning, Albert.
We sincerely apologise for the inconvenience and frustration caused by the double booking and the delay in receiving your refund.
At TravelUp, we strive to ensure every customer enjoys a smooth and hassle-free booking experience, and we deeply regret that this was not the case for you.
We understand how stressful it can be when you're caught between a hotel and a booking company, each pointing fingers, especially when you're simply trying to resolve an issue that wasn’t your fault. Please know that your experience is not reflective of the standard we aim to uphold.
To clarify, all online bookings made through TravelUp are processed automatically by our system, without human intervention. We are directly linked to our suppliers, and the system books reservations based solely on the information provided by the customer at the time of booking. Unfortunately, this means we are unable to detect if a duplicate booking has occurred unless it is flagged by the customer or the supplier.
Regarding your refund, we understand the delay has been frustrating. TravelUp works with a variety of suppliers, and each operates on its own billing cycle and refund policy. This can sometimes lead to longer-than-expected wait times for refunds to be processed. However, we want to reassure you that your refund request is currently under process, and you will receive your refund soon.
We truly appreciate your patience and understanding, and we’re committed to improving our systems and communication to prevent such issues in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer support team directly.
Warm regards,
TravelUp.
Check in was very easy. Hotel and room was very clean and had everything we needed from dishwater to towels to soaps. Refrigerator, coffee maker, microwave and cabinets. Table with 4 chairs to eat meals. Pool, gym and laundry was very nice and convenient. Staff is friendly and helpful. Only small issue was sounded like someone above us was stomping at times.
Good evening, Cindy,
Thank you for sharing such a thoughtful and detailed 5* review!
We’re thrilled to hear our accommodations and staff contributed to a smooth and enjoyable stay, and we truly appreciate your feedback about the noise—we’ll use it to continue enhancing the guest experience. Your trust means a lot to us, and we look forward to helping with your next travel plans.
Regards,
TravelUp
I chose to book the hotel stay for one adult and two kids. I even had to select each child's age. But when the hotel was booked, it said 2 adults. I called and emailed your team but the person who was emailing me was rude, he did not read or understand the situation and didn't fix it. I will not be using your site ever again. I live in the US and I've never experienced such a poor customer service.
Good evening, Kate,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
Our team did attempt to modify the guest details on your booking as requested, however, unfortunately the supplier did not permit changes to the guest composition once the reservation was confirmed. We understand how frustrating this must have been and regret that we were unable to resolve it as you had hoped.
We truly appreciate your efforts to liaise directly with the hotelier, and we will ensure your feedback is passed on to the relevant teams for review and improvement.
Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to provide a better experience in the future.
Regards,
TravelUp
I ORIGINALLY SIGNED UP FOR 9/17 TO 9/22, AS SAID RATE.
YOU CANCELLED THE 9/22 WITHOUT MY SAY AND HAD TO PAY DOUBLE ORIGINAL COST.
As a leader in Lions Club International, I will tell everyone that you are not to be relied upon and book with someone else. A
Good evening, Sandie,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We understand how frustrating it must have been to see your booking altered unexpectedly. Please be assured that we have escalated this matter to our Hotels Team so they can investigate what went wrong and provide you with an update as soon as possible.
Your feedback is important to us, and we appreciate you bringing this to our attention. We’re committed to resolving this and improving our service moving forward.
Regards,
TravelUp
On September 22,2025 I attempted to book a non refundable room at the Hyatt Regency Houston West hotel This was for a 1King bed 1 guest room for Laila Chandy for 2 nights 9/27 to 9/29/25. When I reached the payment portion, 3 times message said payment didn't go through and to try again. Finally I called and got a booking through a very helpful agent Akash In the meantime I received 3 mails from travel up confirming 3 additional non refundable booking for identical 3 non refundable rooms
These bookings are just 6-9 mins apart. I called the hotel who confirmed these bookings, but they had no authority to cancel the last 3 bookings. My credit card confirms these pending charges. The above happened because the website asked me to try again 3 times. Now I am stuck with 3 additional non refundable rooms
Good evening, Laila.
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
My experience was easy, cheaper, fast and lovely! Thanks for the pleasant experience!
Good evening, Saran.
Thank you so much for your wonderful feedback — we’re absolutely delighted to hear that your experience with TravelUp was easy, cheaper, fast, and lovely!
We work hard to make travel planning as smooth and affordable as possible, and it’s incredibly rewarding to know that we delivered on all fronts for you. Your kind words and appreciation mean a lot to our team, and we’re thrilled to have played a part in your journey.
If there’s anything we can do to make your next trip even better, or if you need help with future bookings, we’re always here to assist.
Thanks again for choosing TravelUp — we look forward to welcoming you back soon!
Warm regards,
TravelUp.
The reservation were advertised on the website as the social living marina hotel with pics, when we got to the hotel, we were told that it's a completely different property not what we paid for!
Bait and switch basically.
Good evening, Fares.
We’re truly sorry to hear about your experience and the confusion regarding the hotel property. What you’ve described sounds extremely frustrating, and we sincerely apologize for the inconvenience and disappointment caused.
Please accept our apologies for the unprofessionalism you’ve encountered — this is absolutely not how we conduct business at TravelUp. We take matters like this very seriously, and we will be carrying out a full internal investigation to understand how this misrepresentation occurred and to ensure it does not happen again.
To help us resolve this issue and follow up with the relevant parties, we kindly ask you to email us at hotels@travelup.com with your booking reference number and any supporting details. Our team is ready to assist you and will do everything possible to address your concerns.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right.
Kind regards,
TravelUp.
See email directly to them, and review on Trustpilot.
Good evening, George.
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your experience.
We’ve carefully reviewed your comments, but unfortunately, we’re unable to fully understand the details of your concern, particularly regarding the payment and refund situation. Additionally, we have not found any record of prior communication from you regarding this issue, which makes it difficult for us to investigate and assist you properly.
At TravelUp, we are committed to providing clear pricing and a seamless booking experience, and we take concerns like this very seriously. We would like to look into this matter further and understand exactly what happened with your booking.
To help us do that, we kindly ask you to email us at hotels@travelup.com with your booking reference number and a brief summary of the issue. Our dedicated support team will be more than happy to investigate and assist you directly.
We truly value your feedback and hope to resolve this matter to your satisfaction.
Warm regards,
TravelUp.
Relatively easy to use. A little confusing on some of the terms.
Good afternoon, Kathleen.
Thank you for taking the time to share your feedback and for rating us 4 stars — we truly appreciate it!
We’re glad to hear that you found our platform relatively easy to use, and we’re pleased that your overall experience was positive. At TravelUp, we strive to make travel planning as smooth and intuitive as possible, so it’s encouraging to know we’re on the right track.
That said, we’re sorry to hear that some of the terminology used during the booking process caused confusion. Your feedback is incredibly valuable, and we’re currently reviewing how we present key information — including terms and conditions, room types, and payment details — to ensure everything is as clear and user-friendly as possible.
If you have any specific suggestions or examples of where things felt unclear, we’d love to hear them. You can reach us anytime your insights help us improve and better serve all our travelers.
Thanks again for choosing TravelUp. We hope to welcome you back soon and earn that fifth star on your next trip!
Warm regards,
TravelUp.
I was charged by the hotel after check out for something that was not detailed by you
Good evening, Maurice.
We’re genuinely sorry to hear about the unexpected charge you received from the hotel after your stay.
We completely understand how frustrating and disappointing this must have been, especially when such charges were not communicated upfront. Please accept our sincere apologies for the inconvenience caused.
At TravelUp, our mission is to ensure every traveler enjoys a smooth, transparent, and stress-free experience from booking to check-out. Incidents like this are not at all tolerable, and we take them very seriously. We believe our customers deserve clarity and peace of mind when booking with us, and we regret that this was not your experience.
To help us investigate this matter thoroughly and understand why this fee was charged, we kindly ask you to email us at hotels@travelup.com with your booking reference number and any supporting details. Once we receive your information, a member of our dedicated support team will promptly look into the issue and work with the hotel to resolve it. We’re here to advocate on your behalf and ensure you receive a fair outcome.
Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention. It helps us improve our service and strengthen our partnerships with hotels to prevent similar situations in the future.
We hope to have the opportunity to restore your confidence in TravelUp and provide you with a much better experience on your next trip.
Warm regards,
TravelUp.
Found a good price on my desired hotel, better than many other apps and websites.
Website was smooth and experienced no issues.
It did seem strange that I would need a PAPER copy of the voucher document to check-in at the hotel.
Generally, expectations were met.
Good evening, William.
Thank you so much for taking the time to share your experience with TravelUp and for awarding us a 4-star rating — we truly appreciate it!
We're thrilled to hear that you found a great price on your desired hotel and that our website provided a smooth and hassle-free booking experience. We work hard to ensure our platform is user-friendly and competitive, so it's wonderful to know that we met your expectations in those areas.
Regarding the requirement for a paper copy of the voucher, we understand how this might feel a bit outdated in today’s digital age. While most hotels accept digital confirmations, some properties — especially in certain regions — still request a printed voucher due to their internal check-in procedures. We always aim to communicate these requirements clearly during the booking process, but we’re actively working with our partners to encourage more modern and flexible check-in options.
Your feedback is incredibly valuable, and we’re glad your overall experience was positive. If there’s anything we can do to make your next trip even smoother — or if you have any questions about future bookings — please don’t hesitate to reach out.
We hope to welcome you back to TravelUp again soon!
Warm regards,
TravelUp.
Decent rooms and food was great at the steakhouse but it was the absolute worst service. The server and bartender were rude and uninterested in working at all. The food at restaurant for breakfast was tolerable at best but service was much better.
Good afternoon, Elizabeth.
Thank you for taking the time to share your experience and for rating your stay with us.
We’re pleased to hear that you found the rooms to be decent and enjoyed the food at the steakhouse — especially knowing that the quality of the meals met your expectations. However, we’re truly sorry to learn that the service you received at the steakhouse fell short. At TravelUp, we believe that great hospitality is just as important as great accommodations and dining, and it’s disappointing to hear that the staff were not as welcoming or attentive as they should have been.
We’re also glad to hear that breakfast service was much better, even if the food itself didn’t quite match the quality of the steakhouse. Your feedback is incredibly valuable, and we will be sharing it with our hotel partners to ensure that service standards are reviewed and improved where necessary.
Thank you again for your honest review. We hope to have the opportunity to assist you with future travel plans and deliver a more consistently positive experience.
Warm regards,
TravelUp.
I found using Travel up very easy to use, and a excellent service.
Good evening, Michael,
We appreciate your 5* review!
Thank you for highlighting how easy our service is to use and praising the experience. We're thrilled to make your travel planning simple and look forward to assisting you on your next journey!
Regards,
TravelUp
Very easy to book my rooms at the Menger hotel in San Antonio, TX for March 3-8th. I will be attending a convention and saved $25 per night for my hotel rooms, I have forwarded your website info to several other members that will be coming to the same convention.
Good afternoon, Bob.
Thank you so much for your wonderful review! We’re thrilled to hear that booking your stay at the Menger Hotel in San Antonio, TX for your upcoming convention was quick and easy through TravelUp.
Saving $25 per night is a fantastic win, and we’re glad we could help you secure a great deal. It’s especially rewarding to know that you’ve shared our website with fellow convention attendees—your recommendation means the world to us!
At TravelUp, we’re committed to making travel planning simple, affordable, and stress-free. Whether it’s a business trip, a family vacation, or a special event, we’re here to help every step of the way.
We wish you a successful and enjoyable time at the convention, and we look forward to assisting you and your colleagues with future travel plans!
Warm regards,
TravelUp
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning, Kathleen.
Thank you for your feedback and for choosing TravelUp for your travel booking!
We’re glad to hear that you found our service easy to use—that’s exactly the kind of experience we aim to provide. However, we also want to sincerely apologise for the premature request for a review before your reservation and receipts were fully completed. We understand how important it is to have all your booking details in hand before sharing feedback, and we appreciate you pointing this out.
Your input helps us improve the customer journey, and we’ll certainly take this into account to ensure future review prompts are better timed and more considerate of the booking process.
If there’s anything else we can assist you with or if you have any questions about your reservation, please don’t hesitate to reach out.
Warm regards,
TravelUp.