TradesyReviews 9,838
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent condition arrived quickly new condition and exactly what I wanted for summer.
My order was shipped very quickly (it arrived much earlier than I expected) and the purse I bought is perfect--exactly as advertised!
The seller misrepresented an item which was very upsetting to me. Honesty seems to be what Tradesy is all about.
I returned the item and they came to the same conclusion. They made it right and I'll continue to purchase from Tradesy.
Great seller fast shipper, good communication. Took my offer.
Very happy with my hair piece, came really fast and looks beautiful!
Loved my purchase and did not wait long for delivery
I contacted the seller no response yet, first time I wore bag it fell apart! I have photos
The seller was very polite Im happy with my purchase
I ordered a wallet and it arrived used and looks like it has been chewed on. I sent an email and no one has responded. Very unacceptable and NEVER again will I order anything from here.
Hi Olivia,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am so sorry you were not aware of this before.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
Bought a Valentino bag that was "almost new". While the bag was spotless as soon as I opened the box the odor of perfume was awful. Tradesy handled it for me with no issues.
Bought a Dior bag and came in not as described, I believe it was because the seller cleaned it before hand and she had no idea it came in the state I got it in but whatever cleaner she used ended up actually dirtying the bag even more but I managed to clean it up with some wipes and it looks way better. The seller was kind enough to refund my money and let me keep the bag. Seller I bought from was extremely nice though and would recommend! Look for "Clinton Rooker"
I am very happy with my purchase and the whole experience. The seller was very friendly, the leather jacket shipped fast, was beautifully packaged and came with a nice personal note. Thank you Roseann!:-)
I am very happy with the prompt delivery and the presentation. My order was exactly as described. Great seller! Very very happy!
Tracking number was sent and I got a Notification saying the package had been delivered Friday at noon however nothing was in the mailbox I waited a day to see if maybe it was just a glitch but nothing came on Saturday either when I called the post office they said a new mailman was assigned in our area and they would look into it however I got nothing I do not expect nothing and I'm very disappointed. No fault of the sender
Hi Maria,
Thank you for providing this feedback to us!
I am so sorry to hear that your item was lost with USPS and never delivered! Do know we are able to work with the seller in situations like this to get a claim in with the carrier to have USPS investigate the whereabouts of the item!
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you. We continuously strive to provide you with excellent service and are sorry to have let you down.
I went ahead and credited the amount of the item to your Tradesy Account in the form of Site Credit. This amount will never expire and will automatically apply to your next purchase on checkout!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Loved it! Exactly how it is described in picture! Would buy it again
I received my Louis Vuitton reporter pm, and I am absolutely in love with the purse! The canvas is immaculate, the vachetta is impeccable, and there is no odor which is amazing for its age. I am so happy, and will definitely be recommending you my friends and family. This is my dream bag and I am so so grateful! Thank you so much!
Merchandise was nice and presentable, no visible signs of wear. Shipped in a timely manner. Thank you escorted the purchase.
True to picture and speedy delivery! Great product and as described.
Like half my orders got cancelled, just annoying...
Hi Ava,
Thank you for providing this feedback!
We know how frustrating it is to search for the perfect items, to have half of them canceled due to sellers' lack of inventory of not confirming the sale on time. This is far from the experience we want our Tradesy family to have. While it is a challenge to prevent situations like this from happening, we do monitor seller cancelation rates. This helps us keep the site as healthy as possible for all users.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Exactly what I was looking, item exactly how it was described and for at a great price. Very quick shipping!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Latosha,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
Being a peer-to-peer marketplace we encourage our sellers to take and list as many detailed photos and descriptions of the item as possible so situations like this one don't happen, and you know exactly what you are getting. Unfortunately, this did in your case.
Although I am glad to see our team was able to refund you in full for this purchase, I do want you to know we take misrepresentation returns very seriously and any seller who has a pattern of this will be removed from Tradesy.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!