TradesyReviews 9,838
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy purchase... And the item greatly exceeded what I expected. Very satisfied
Shipping was very fast and the product is perfect, I am impressed!
Order shipped quick! Loved what I got. Great condition. Thanks!.
I have been shopping with Tradesy for a couple of years and overall I've been happy with the experience. This year I did have a order canceled when I looked at the sellers store I noticed that they hadn't completed any orders in the past. There has also been an increase in the number of items cross listed on multiple platforms.
Professional handling and merchandise was perfect. Very pleased with my purchase!
Ordering process and turn around time was excellent!
I purchased my glasses, my seller contacted me less than an hour after. They shipped my glasses the following day and I received them 3 days later. Could not be more pleased!
I didn't like that my account said my shipping materials were sent out to me the day after my buyer purchases the item and it is now 13 days later and I still have not received the shipping materials from tradesy. I really wanted my buyer to receive her bag in a nice box, but I waited so long on the shipment that I ended up sending it in a priority shipping package. Next time I know to just go with my own shipping that way the buyer can receive their product right away.
Fast and efficient! The shoes were just as described- perfect condition. Thank you!
Love them! Quick shipper. Beautiful shoes and exactly as described.
Wide variety of goods to choose from!
I use Affirm on large purchases and
Checkout process is so easy and smooth!
I originally purchased a Gucci bag, described as NWT and I had a promotion code from Tradesy. The seller did not have enough photos, so the transaction was cancelled. The seller reposted and I purchased again, but the coupon was no longer valid, so my final price was 10% higher than originally. Once I received the bag, it was NOT new. When I contacted the seller she said it was not new and she didn't know why it said that in description. She offered to have it returned, but I was really just tired of the back and forth.
Hi Anne,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am so sorry you were too tired of the back and forth to go through with this! But I did want to honor your 10% off promo code that you were not able to use with this purchase and added to your Tradesy Account as site credit. This credit never expires and will automatically apply at checkout!
In addition, if there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
Item is authentic.the quality is as described by the seller. However, shipping was a pain in the $#*! as it arrived almost 3 weeks after order was placed.
Hi Liz,
Thank you for providing this feedback!
Let me first apologize for any delay you might have experienced with the delivery of your item! It looks like for this particular order the seller had opted in for a shipping kit to be sent, which may cause a 3-5 business day delay in shipment. Do know our team is working tirelessly to improve this method of shipping in order to provide a more seamless experience for buyers and sellers in the future!
We hope you love your new purchase! In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
Fun to shop at, educational browsing. Next review I will not fill out. Requiring 50 characters for a comment is annoying,
Bag was as described, shipping was detailed and quick.
Fantastic! Amazing wonderful great good marvelous!'!
I'm not sure if I received the correct pair of pumps! I thought I was ordering a silver pair of Christian Louboutin; when they arrived I was not able to open because I'm dealing with a death, but this morning the box says ivory. They do not look like the pumps in the pictures... much lighter almost white in person look. With only one day left to return I don't have time for this right now. Plus, as I look on the seller's website it looks like they have another pair of pumps that's what I thought I ordered.
Hi Sonya,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I absolutely apologize if you felt like you did not have time for this. But do know we take item misrepresentation claims very seriously, and any seller found with a pattern of this will be removed from selling on the site.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
I am a newbie to Tradesy, just made my first purchase that I was very happy with. The selections are wide, easy to use filters to narrow down my choices, and fantastic prices. The seller was amazing, delivery was prompt, product was brand new and authentic as promised, and packaging was perfectly done.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi LaLa,
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience!
We certainly apologize if our kits in the past have arrived late or not at all. We received plenty of feedback from our sellers regarding this consistent issue, and apologies for the troubles and delays this may have caused. Do know our team is consistently working on this issue to better streamline shipping kits for sellers to prevent problems like this from happening in the future, and to provide a more seamless experience with our sellers!
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.