TradesyReviews 9,838
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I thought I purchased an authentic pair of Versace model 2041 sunglasses, but when they arrived I discovered they were cheap knockoffs. I know this because I own 3 pair of original Versace #2041 glasses that I purchased years ago when they first came out. I really love this model so I decide to buy the pair on the Tradesy website. How I regret that purchase. Cheap, and I mean CHEAP fake. Looks like nothing close to my originals. I returned them immediately and unhappily had to accept store credit as a refund. So in essence I'm forced to buy something from their store. BOGUS!
I got my shoes in a box with no shoe box or cover for them. When asked why, I was told "if its a problem," send them back. Very rude.
Hi Valerie,
First, let me apologize for any experience you have had with any rude sellers. We pride ourselves on having a great community of sellers and buyers who connect over the love of fashion in hopes to create a safe and respectable online shopping environment. I apologize that this was not the case.
Do know if you ever come across a seller who uses any type of rude or foul language you can always disengage the conversation and reach out to us to have our Trust Team step in on your behalf.
When it comes to the original box of an item, unless it is otherwise listed in the item description it is always best to reach out to the seller first to ask what accessories the item does indeed come with. Not all items on Tradesy are shipped with original boxes, dustbags etc.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Wonderful product, accurate description, and timely response and delivery.
Wonderful seller great to work with.
Fast on ship the item.
I never received my orders and the communication with them is horrible
Hi Porsche,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I'm so sorry to hear that you have not yet received your recent orders! I can see that since then, you were able to speak with our Member Care team to help get a claim started on this order which is great. We'll be sure to keep you posted as soon as we have an update to share with you.
In the meantime, please do not hesitate to contact us if you have any pressing questions or concerns. You can call us directly at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our friendly specialists would be happy to assist further.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Ordering was quick and easy, as was receiving the bag.
Seller was on point and would buy from seller again!
Lovely LV small wallet in mint condition. Arrived with everything as described. Thank you!
I bought these sunglasses from Farfetch and they arrived used with tags removed and nothing was wrapped. I ended up getting them for $200 less from another buyer on tradesy and it was in pristine condition. It looked the way it should've arrived from Farfetch. It came quick too which is a bonus :)
Second purchase. Legit seller. Looking forward to new finds!
Purchase was easy and received in a timely manner, item exactly as described!
Came on schedule time. I'm very pleased with the response from the seller. Will order again.
Just as described on the website. I love them; perfect and timely
The seller cancelled my order and never responded to my emails.
Hi Cherri,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
Tradesy encourages sellers to communicate directly with their buyers and I am sorry this has not been the case for you with this order.
Our team takes cancellations seriously and sellers are held accountable for each cancellation. Please know that any seller found canceling multiple sales will be removed from Tradesy.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I had ordered a purse. I received it and it was not the color depicted in photo. I also smelled like moth balls. I initiated the process of return but neglected to include pictures within the return time. My refund was denied.
Hi Kathy,
Thank you for providing this feedback!
Let me first take a moment to apologize for this experience you've had with our returns process. Regarding returns, I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. If you have any suggestions on how we can improve this process, please do not hesitate to let me know here and I can definitely share them with our returns manager. We're always looking for ways to streamline and improve our processes.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I'm sorry to hear that your Versace Sunglasses order didn't work out for you! After reviewing, I see that you had requested a general fit/style return and have received your refund since this feedback was left, though, we're sorry to hear that you had some authenticity concerns about your item.
Typically in cases where you'd like the item authenticated, you can request for an authenticity review so our team can double-check! In the not-so-likely case that the item is found to be inauthentic, do know that our team will most certainly provide you with a full refund back to the original form of payment.
If at any point in the future you have concerns and would like to speak with our team, please do not hesitate to contact us. You can give us a call at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!