TradesyReviews 9,838
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always a pleasant shopping experience without the hassle of the mall... great values too for top notch items I would normally be unable to purchase due to high prices in the stores.
Great website to find amazing deals- easy to contact sellers and the guarantee of your item being authentic
Tradesy has always provided great customer for me. That in itself deserves a five star rating. I always know that I can count on Tradesy to deliver as promised.
My experience with this Tradesy over the past 2 years has been nothing short of Awesome. Trustworthy and customer service satisfaction guaranteed!
This is the second time for me to use the website and I feel very comfortable using it even more than other resale. I love my item and it arrived in a perfect condition.
Was kind of hesitant to use this site but decided to go for it. I purchased a $1,700 Louis V bag. When I finally got the bag (after it had been shipped out from China) it was a different bag with a different time stamp, 2 years older than the one advertised. Seller simply told me that they messed up the orders and sent my bag to someone else. I absolutely do not plan on shopping here again, as the customer service were no help whatsoever. Regretting ever even buying from here.
Great experience and sunglasses are beautiful. Fast shipping and exactly as described.
I purchased a wallet that was never delivered, took me a month and a half to finally get a refund. Each time I emailed I didn't get anywhere. Then I received an email stating, "oh I thought this was taken care of." Totally bad service and definitely would not order again!
Hi Deborah,
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience!
I had a look at the way your lost package claim was handled. I'm certainly glad you got it refunded, but you're absolutely right, you should have been more supported and the process should have been way easier for you. I certainly understand your frustration about paying for something you haven't received and having to wait so long for a resolution.
I'm using your feedback to share with that team. And if there's anything else that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we'd love to hear from you.
I bought a Fendi Poncho and Fendi boots. Both items came exactly as advertised in new perfect condition. The seller was very responsive.
I reported that I did not receive my package, i was always told 2-4 days for a response but I would always have to reach back out because the time frame passed only to be told the same thing over and over. Finally I was told that my package was delivered but left on the outside steps. I was denied a refund and credit and was told to call the cops. As a customer, this is unacceptable. Police do not have time to track packages and tradesy should require a signature upon delivery since your selling designer items that are not cheap. I was shown No empathy and I'm suppose to just accept that I do not have the product I paid for. I should have at least been approved for a credit, this is unfair to me.
Hi Dominique,
After touching base with our USPS team as well as my managers, we, unfortunately, are unable to issue a refund for this order as USPS has advised that they have accurately delivered your parcel to your location. We sincerely apologize for the incredible inconvenience this has caused. Unfortunately, we are at the mercy of USPS in this situation and are unable to file a second claim on your behalf as well.
From this point, our options are extremely limited given the outcome USPS has provided. Therefore, the only options to further this case would be to either file a police report with your local police department (if you believe the item was stolen), or by contacting your financial institution.
Additionally, you may want to consider checking in with your surrounding neighbors, if that is applicable. Sometimes, USPS may deliver parcels to a different apartment, so that may be something you want to consider doing.
Again, we're so sorry for the inconvenience this has caused. If you have any pressing questions or concerns, please let us know. We're here to help in any way we can.
I have only had two purchases from Tradesy that I was not pleased with and they took care of me. I love Tradesy nd tell all my friends this is the way to go.
I received my package in a timely manner. Package was clean with no smells. I'd recommend them to other buyers.
Got a brand new Ann Taylor blazer with tags shipped to me for a quarter of the price!
Item arrived as described, new with tags. Very satisfied!
Got them both quickly! Nice packaging & they were well taken care of by the previous owners.
My 800$$$ Gucci bag was very worn and overpriced and I was unable to return it... I will never purchase from Tradesy again
Hi Krysten,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. We also wanted to take this opportunity to apologize for the trouble with your Gucci order!
Tradesy is a peer-to-peer marketplace, unlike a retail store which means we have to have a strict return policy. In this case, it looks like our team was unable to open a return as we did not receive the photos within the allotted timeframe. While we understand that you no longer want the item, unfortunately, our options are very limited.
That said, we do have an option to easily re-list your purchase and earn cash for the sale! While our normal commission rate is set at 19.8%, I'd be more than happy to offer you a lowered commission rate as a courtesy for the inconvenience.
If at any point you'd like assistance with relisting your item (and to redeem the offer), please feel free to give us a call at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be more than happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered my first bag, and it arrived very damaged. Trades did refund my account after a review process. I ordered another bag, that took two weeks longer than it was supposed to arrive. The seller never responded to messages about delivery questions. Overall, I won't order from tradesy again.
Hi Kara,
Thank you for providing this feedback!
After reviewing your order, we're so sorry if you had been experienced a slight delay in shipping! There are currently delays occurring nationwide due to the numerous packages USPS has in their possession and limited staff USPS has because of COVID. Additionally, we've heard from a few buyers of this significant delay due to extreme weather conditions, which may have played a role in the delay of this shipment at the time of delivery.
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you and your business. We continuously strive to provide you with excellent service and are sorry to have let you down.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
Item is shipped on a timely fashion and I'm a repeat customer.
It took me just a few days short of month to receive my order. I purchased it with enough time to deliver it as a gift and I was not able to do so. The seller shipped the item to tradesy they then held the item while myself had to initiate contact with both parties to figure out what was going on. The tracking number they send you is useless because there is no movement. I am really not interested in purchasing or referring Tradesy.
Hi Ann,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your order, we're so sorry for the delay here! I can see that you had purchased from eLady, one of our close partner-sellers! Typically, eLady will send buyer orders directly to Tradesy. Once we receive it, our team will automatically re-route it directly to you. I will be sure to provide the feedback of being more communicative to my team, in hopes that this will help us grow in the right direction!
Again, we're so sorry for the delay and inconvenience this has caused. We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melinda,
Thank you for providing this feedback!
I apologize that you received the incorrect item from the seller! Upon checking, you actually purchased from one of our partner sellers, Coco Luxury. Our Partner sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Partner Sellers special perks, including shipping from abroad.
That being said, if an item arrives that is different or not accurately represented from the listing you may file a Misrepresentation Claim 4 days from delivery. There you will send the item back to us to ship to the seller and you will receive a refund in full to your payment source!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!