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TradesyReviews 9,838

3.7
tradesy.com

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews
Canada
1 review
0 helpful votes
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Great Experience!
March 18, 2021

I always have really good luck with finding exactly what I was looking for and at an excellent price.

Date of experience: March 18, 2021
Texas
1 review
0 helpful votes
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Love it
March 18, 2021

My experience was great. Love the item I bought. Will be buying again

Date of experience: March 18, 2021
New Jersey
1 review
0 helpful votes
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Why can't it always be this easy!
April 5, 2021

Hands down my best experience purchasing anything online. Fast and worry free. You have a customer for life!

Date of experience: March 18, 2021
Georgia
1 review
0 helpful votes
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Happy
April 5, 2021

I'm very satisfied with my purchase and will make future purchases.

Date of experience: March 18, 2021
California
1 review
0 helpful votes
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Tradesy definitely has your back!
March 18, 2021

I purchased a LV All In Mm from seller but when it arrived, it was a PM size. The seller clearly had the dimensions mixed up and even had pictures of the date stamp posted that didn't match up to the bag that I had received. When in doubt, send it back and so I filed a misrepresentation claim. I let Tradesy do the job to verify and to authenticate that I was right and seller had misrepresented the item. They gave me a refund right away and reassured me that things like this happen on a very rare occasion and was apologetic. Never got an explanation or apology from the seller, however though.

Date of experience: March 18, 2021
Colorado
1 review
0 helpful votes
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Never Trust this website
April 17, 2021

They determine and confirm authenticity a handbag that I concerned authentic via pictures, emails. They are not as they advertised is " send it to us to verify authenticity, roundtrip shipping on us." I had to go to AD store to verify authenticity by myself. Bulls**t commitments. Never Trust this website.

Date of experience: March 18, 2021
dev o. — Tradesy Rep
over a year old

Hi Eric,

Thank you for providing this feedback!

Tradesy authenticates every item listed on our platform using a combination of advanced technology and human expertise. With years of experience and data to inform our systems, and millions of happy buyers, we are able to detect replicas with 99.7% accuracy. This ensures that our customers almost never receive inauthentic items.

In the rare cases that a buyer has doubts about the authenticity of an item purchased on Tradesy, we will pay for you to ship the item to our headquarters for a rigorous in-person authentication. If the item is found to be a replica you will be refunded in full.

In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything, we’d love to hear from you.

New Jersey
1 review
0 helpful votes
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Excellent Customer Service
March 18, 2021

I had a question with my order and the Tradesy CSR was very helpful and friendly. My question was answered right away! Thanks!

Date of experience: March 18, 2021
Georgia
2 reviews
0 helpful votes
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Receiving the beautifully packaged gifts are delightful. Even a cardboard box had a pleasant decorative interior.
Thank you for the pristine handling of the items.
Lesia M.

Date of experience: March 18, 2021
California
1 review
0 helpful votes
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Good enough
March 17, 2021

I just received a chanel sneaker. The shoes was in good condition, but chanel shoes box was damaged. Since I keep all my boxes for my shoes collection, I was bit disappointed.

Date of experience: March 17, 2021
New Jersey
1 review
0 helpful votes
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My go to
April 5, 2021

My experiences at tradesy is always a relief. I find exactly what I'm looking for and the shipping is beyond me!

Date of experience: March 17, 2021
Ohio
1 review
0 helpful votes
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Burberry t shirt
March 17, 2021

I received my shirt today and it was as described on website

Date of experience: March 17, 2021
Michigan
1 review
0 helpful votes
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First time
April 5, 2021

I loved it! Exactly what I wanted and a great deal!

Date of experience: March 17, 2021
Egypt
1 review
0 helpful votes
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Experience
March 17, 2021

Professional and on time and as mentioned in the product details

Date of experience: March 17, 2021
Texas
1 review
0 helpful votes
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Awesome!
April 5, 2021

I am very satisfied, shipping was super fast. The shoes are as described.

Date of experience: March 17, 2021
New York
1 review
0 helpful votes
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Excellent!
March 17, 2021

Bag in great condition. As advertised. Completely satisfied!

Date of experience: March 17, 2021
New Jersey
1 review
0 helpful votes
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Everything went perfectly. The bag was exactly as described. Perfect condition, fast shipping.

Date of experience: March 17, 2021
Tennessee
1 review
0 helpful votes
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Dress was in exact condition described and shipped fast! Beautiful gown but arrived wet. Looks like water got into the packaging.

Date of experience: March 17, 2021
New York
1 review
0 helpful votes
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I am super happy with this purchase.
Happy I purchased and I'm actually about to check her site to see if she has any other affordable name brand shoes in my size which was a plus for me.

Date of experience: March 17, 2021
Louisiana
1 review
0 helpful votes
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Tappn2c
April 5, 2021

I was highly satisfied with the service received from the ordering process to delivery

Date of experience: March 17, 2021
New York
1 review
0 helpful votes
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Perfect!
March 17, 2021

Item was as described! Great communication with the seller and very fast shipping!

Date of experience: March 17, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163