TradesyReviews 9,838
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I loved my bag! It's as described it was also super fast shipping the seller replied to me literally in a few hours. Over All I loved my experience with Tradesy for being a first timer and will definitely be shopping for more
I'll wait to comment. The glasses arrived on time not a long wait. THEY look good, CLEAN with case and everything, no scratches on the lens... But NOT BIG like my other Sunglasses. I'm a DRIVER in ATL, and I NEED EYE COVERAGE From the Sun, INCLUDING the sides.
The dress came within a short period of time. It looks better than the picture. It fits me like a glove. I'm
So happy that this experience turned out the way it did.
My seller was wonderful. Everything was packaged beautifully and very fast shipping!
My shoes were delivered really quick and in very good conditions and overall I had a really good experience with tradesy! Would definitely purchase from Tradesy in the future!
Very prompt response to purchase, & delivery. Package was nicely gift wrapped.
Nice seller. Good communication and delivered perfectly
Amazing selection of items. I've only purchased vintage from Tradesy and it's always been a great experience. Love the tracking / delivery updates! Will purchase (or sell) again.
I received my order quickly and with a nice thank you note from the seller. The seller was very responsive in messages before I placed the order. The item was exactly as advertised, good quality, and authentic.
I love my new purse! Shipping was very quick and the bag looked exactly how I expected!
Seller was very responsive and my item arrived very promptly
Beautiful bag and exactly what I was looking for. Thank you.
Pants are as described and in good condition. Quick delivery. Happy with my transaction
As a buyer I was super happy with my purchase from Tradesy, they do offer a discount on your first order and their return policy is great. Would I buy again w/out that great first coupon? Not likely.
As a seller I'm not thrilled: fees are too high, ~24% of sale because they even charge you for a "safe transfer" of your funds to PP/bank AFTER they already verified your identity. They try to push you to keep and spend the money on their site by basically letting you keep more of it, which is kinda annoying. They also hold your payment for an excessively long 21 days, again for "safety". No thanks, eBay/Posh can 'safely' transfer my funds for free and instantly after the sale - and their overall selling fees are lower.
Omgosh, I can say enough! I'm so pleased with my purchase, it arrived in a timely manner and its STUNNING. It is a birthday gift from my husband and we would def purchase other things from here. Thank You for helping to make my day special.
This was my first purchase and I am very happy. Really quick ship time and a beautiful new jewelry piece to add to my collection. Yay! :)
It was great. Easy and fast. I love my tennis. I will recomended this site!
Thank you to the seller of the beautiful Guggi bag I purchased. It was a quick delivery and packaged securely. It was a great experience.
I ordered a bag from this company thinking I would receive my bag in a week. A month later... no bag! They never told me it would coming from China. I would've never ordered it. The bag has been on hold in customs for two weeks now and I'm told I can't get my money back. Worst experience ever! Will never shop with them again and if you don't like to gamble, I suggest u don't either!
Hi Jennifer,
Thank you for providing this feedback!
Upon checking, you actually purchased from one of our partner sellers, Coco Luxury. Our Partner sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Partner Sellers special perks, including shipping from abroad. Being a pro seller is a great thing and can't be attained easily! We are confident with this seller and the items they sell, but we totally understand that you're in doubt, especially that your money is involved.
I do sincerely apologize the item was on hold with customs but I am glad to see that our team fully refunded you for this purchase! If there is anything further we can do to help make this experience any better, please do not hesitate to ask.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex,
Thank you for providing this feedback!
We're glad your experience as a buyer is great, but we apologize if your experience as a seller is not so much. We're so sorry to hear about the trouble regarding our commission rate! We believe that our competitive 19.8% commission fee allows more of the earnings from your Tradesy sale to end up in your pocket compared to most other resale options - both on and off the web. Do also know the 2.9% safe transfer fee is a charge from the processing company Stripe we use. This is a fee that is implemented on all transfers and unfortunately since it is another company no way to avoid it. Regardless, I will be sure to share your feedback with our product teams in hopes that they will revisit the sellers' commission structure.
Regarding the wait for these payouts, I agree that 21-days is a bit extensive. However, do note that this is the maximum timeframe! Most times (if there are no return requests from the buyer), seller earnings are released within 7-14 days from the delivery date!
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.