Bought a Dior bag and came in not as described, I believe it was because the seller cleaned it before hand and she had no idea it came in the state I got it in but whatever cleaner she used ended up actually dirtying the bag even more but I managed to clean it up with some wipes and it looks way better. The seller was kind enough to refund my money and let me keep the bag. Seller I bought from was extremely nice though and would recommend! Look for "Clinton Rooker"