My first purchase here on Tradesy and I am over joyed at the amount of loot I came away with! Deanna is very prompt with her communication, answered all of my questions honestly, and she really went out of her way to package every little item just so! I felt like I was opening Christmas early, receiving many extras that I did not expect.
Thank you Deanna for this outstanding trade experience, and we'll be back very soon!
Below is why I'm no longer able to purchase items from Tradesy. Looks like they did me a favor. If this is how they treat their costumers then they don't need my business. The seller misrepresents their product, I disputed and won. Thanks American Express for your support!
Buyers, make sure you take lots of pics. And notify your credit card company right away! Also notify Tradesy as soon as possible and send their items back to them asap. If not Tradesy will try and keep your money giving you site credit. Tradesy gets upset when your credit card company fights for your rights. (SEE BELOW)
Sorry, but because of a dispute on a previous account we can no longer offer our services to you.
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Brandon H.
Tradesy Trust
You would not believe the rag I received that Tradesy swears is authentic Gucci. The photo looked good and I relied upon the authentic promise. What a farce! Kathy B. Assures me it is real yet the quality is not as good as Walmart pajamas. Stitches every which way, seams don't match up, extra fabric sticking out of the seams. She sent me numerous emails explaining the great lengths her Team goes through to authenticate the item. I literally laughed out loud. The thing is this seller is actually Tradesy for their own account under the name Strawberry Fields. This is 100% "fraud". Tradesy is directly selling counterfeit goods.
I purchased a nice coach handbag. Normally, I go to the store, but I attempted an on-line purchase. I have had Coach bags for years with quality that have looked as good as when I bought them. It had this bag for 6 months and the leather on the handles began shredding. It's clearly not good material or workmanship and hence a fake. I send 30 photos going back and forth with them for a month and they refused to provide a refund. If you want quality, go to the actual maker and not Tradesy! They should be pulled off the market for claiming an authenticity and not honoring guarantees.
Huge selection.
Happy to find Width filter on shoes.
Great to be able to return.
People are not providing all angles on shoes or making sure their pictures aren't blurry or item isn't in a shadow. Or is that the responsibility of staff to make sure if this?
I'm not having luck buying my usual size. Maybe it was a fluke.
Overall I'm optimistic I can use this site for futher purchases.
The headline says it all. It's not worth it most of the time. Plus their search engines are so jammed up w improperly organized products so if you search for dresses you end up wading through sunglasses, ugly Kmart blouses in too small sizes, and hopelessly destroyed Louis Vuittons for still close to a grand instead of only dresses. My fingers hurt every time I shop here. Not worth the pain especially with price gouging.
They always back with the buyers even your items are authentic. Tradesy, You are making HIGH commission for us sellers, without us making sales, u are making Nothing! If u keep siding with buyers unreasonably, sooner or later no one will sell on your site!
You are charging selling fees AND withdrawing fee as well. The withdrawal credit was actually showing as a "return" credit, meaning Tradesy saves that withdrawl fee themselves, there ain't no withdrawl fee collecting from the bank, just their own profit!
Tradesy will be going out of business if more seller boycott this company.
Tradesy = tragedy
The biggest drawback to the experience is the low quality and sometimes deceiving pictures sellers provide and being unable to discern the actual condition of the product. Then you are stuck with an item which the seller has repeatedly said is in excellent condition and it's actually damaged/worn out. Then you have to go through the return process and it can all be pretty inconvenient.
People don't respond on time or at all and it's very frustrating. My debit card kept getting declined even though the site allows both debit and credit. I ended up using a credit card even though I didn't want to use it.
I am very disappointed that Tradesy would allow counterfeits (not authentic) products to be sold on your site as authentic. I wish Tradesy would authenticate before the customer receives the product.
It is such a terrible feeling of "violation" when one spends over $2k on a product and find out you were cheated. I understand Tradesy will refund once its has been confirmed as counterfeit, but it is a hassle/inconvenience to ship back and go through this process to get refunded. Depending on how Tradesy resolves my issue, I may never shop nor recommend Tradesy to friends/family.
Hi Samantha,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
In regard to our authenticity policy, our team has multiple steps in place to help prevent inauthentic items from ever being listed or sold on Tradesy. New listings are meticulously examined and authenticated through Tradesy’s proprietary authentication technology as well as reviewed by a team of expert authenticators. Do know that listings that don’t pass our rigorous authentication process are permanently removed from Tradesy.
Regardless, I can certainly understand your reason for concern, especially if the item is of high value. Do know that we have a zero-tolerance policy with inauthentic items to help keep our buyers protected, but I'll be sure to share your feedback with our management team here. Perhaps we can look into getting all listed items pre-authenticated in the near future.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I have put some of my gently used Coach bags on here as well. It's a Girl Thang and I so love to help other ladies who no longer have a need for their old purses. Wonderful place to shop and get good deals. Thank you
The worst experience as a professional seller I've ever had. Allowed buyer to return damaged shoes claiming I shipped them that way- a lie. Holds funds up to 21 days claiming it's in the system and they can't do anything. Then the excuse they've released them and blame my bank. I sold 25,000 on this site prior to their changes with no problems but now it's a total nightmare snd you can't trust them.
Tradesy is one of the best sites I have found to shop on. It has great choices of quality items at great prices. They also have discount sales off and on. This site is very professionally run & I feel confident purchasing high end items from the ones involved with Tradesy The pictures & descriptive information is very helpful in letting you know everything about the items available. I also like that you can (Save) pictures of favorite items to view later. It's the most amazing site & I feel confident in referring Tradesy to anyone who loves shopping on line & who loves quality items at great prices.
It was easy to find what I was looking for and I got the item at a great price. The only thing I wished was different was that the shoes would've come in their original box. They were repackaged in a cheesy shoe box. Otherwise I'm very happy with my first tradesy purchase.
Vanessa V, my seller, was amazing! She stayed in constant contact with me and … I will most definitely purchase from her again. She really knows the meaning of 5-Star Customer Service. This was a fantastic experience. Thank you, Vanessa and Trradesy!
My item took 7 days to ship not due to the sellers fault but due to Tradesy's own issue sending the shipping package. Once shipped, I received my item quickly. However they were in much worse condition than was shown in the listing photos. Not sure I will be shopping on Tradesy again.
Hi there,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I'm so sorry to hear about the shipping kit delay that was caused due to a logistics error on our end. This has been addressed with our Logistics Team so that errors like this are avoided in the future.
We also encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our Returns Team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit will be available.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
The item didn't ship until 16 days after I purchased it and then I found out it was coming from europe so it took even longer to get here. The packing of the item was secure but it was stuffed into a tiny box with no plastic wrapping around. Overall the item was fine just didn't feel very professional and I had no idea when to expect my purchase.
Hi Liddie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know we give our sellers 10 days from the date of delivery to ship. You can always contact our Member Care Team and they would be more than happy to reach out to the seller on your behalf. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I sold a pair of like new shoes. My money was kept for three weeks then I received an email stating that the item was being returned to me because it was used. Impossible since I never wore the shoes, just kept them in my closet. The buyer probably wore them then decided to return them. I lost $20 in shipping. Will never sell anything expensive there. Lesson learned.
Do not waste your time, energy or money on this site. They have some very shady practices. If you are a seller they hold your funds for 21 days now and try to say it's to protect you and the buyer. Umm explain to me how someone having my item for 21 days and me not having my money for it helping me. Their percentage that they take out is not worth it. Their shipping is a rip off. They charge $10.50 for a $6.95 shipping label or $20.00 for some crappy $#*! $0.50 tissue paper(if you receive it) and some bag that you can get for free or cheaper at the post office. Take your business elsewhere.
I have ordered a pair of the shoe over a month. The tracking was provided not updated over 2 weeks! I ask for refund and help! They told me to wait another 48 hours! I wait 72 hours still not arrive so I request the refund it! They just give me a toll-free number to check but never have an answer! This is the worst CS! Don't trust this site, seller and staff!
Absolutely distrustful and awful company. I sold two pairs of shoes and a handbag- non of which were luxury items. They told me it would be 21 days before they would release my money. I then asked to have it transferred and it never happened. It's been a month- I filed two complaints non of which were handled appropriately. I am now out $120. Horrible! I only use Poshmark.
Overview
Tradesy has a rating of 3.7 stars from 9,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition and fast delivery. Tradesy ranks 2nd among Used Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
It’s Roz from Tradesy, I really hope you’re staying healthy and well.
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. I see you’re a new member with us, welcome! We are happy to have you join our Tradesy family!
I am so sorry if you have been having difficulty with some of the seller's photos on their listings. We as our sellers to be detailed and take their time with listings. It is important to us that sellers have accurate descriptions of their items as well as clear photos of them taken in broad daylight. Additionally, we do clean all photos through a third-party processing system to ensure you are getting a well-rounded idea of the item you are interested in without any distraction from the background. Should you ever come across an item with a blurry image, or an image that leaves you with uncertainty, you can always call us directly. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at team@tradesy.com and any of our friendly specialists would be happy to assist further in either collecting more images from the seller or providing you with more information about the item.
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything. We'd love to hear more from you.