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The item didn't ship until 16 days after I purchased it and then I found out it was coming from europe so it took even longer to get here. The packing of the item was secure but it was stuffed into a tiny box with no plastic wrapping around. Overall the item was fine just didn't feel very professional and I had no idea when to expect my purchase.
I've sold lots of items through Tradesy before.
Because it was unavailable on Bottega's website.
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Hi Liddie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know we give our sellers 10 days from the date of delivery to ship. You can always contact our Member Care Team and they would be more than happy to reach out to the seller on your behalf. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!