I ordered on Jan 9 and got my item on Feb 9. There was a significant delay because the seller didn't receive the shipping kit. I think it would be easier if sellers could print a shipping label and take care of it themselves, as I'm not even sure what the kit is. My item arrived in a bag wrapped in tissue paper and a rubber band.
I was looking for a special unique gift for my dearest friend of 57 years. She is an accomplished pianist and will love this broach. It is an absolutely beautiful piece of jewelry. I'm so glad I found it at Tradesy.
I've had nothing but positive experiences buying and selling on Tradesey. I have been on the website for a year now, and transactions have been easy with zero disappointment. If you decide to buy or sell- I highly advise to read the buyers or sellers agreement policy before proceeding. A big part of not being disappointed with using the website is knowing what to expect when you're buying or selling.
After reading some of the ratings I want to clarify something; Tradesey doesn't sell fake designer retail items. Tradesy just provides the space online; for sellers and buyers. It's against their policy to sell fake designer items. But like with anything else, sellers are going to try.
Working with this seller was a breeze. They communicated with me that they received my order, when they shipped it, and the approximate delivery date. The item was packed well and arrived in perfect condition. I would shop their closet again.
As a college student, I have been able to afford brand name for a lesser price. Always my go to for high end. Customer support has always been helpful. Negative reviews are biased and based on the seller NOT the company.
Horrible greedy company. They give the buyer 4 days to return but hold your money for 3 weeks then they take a week to transfer it to PayPal Or your bank. Customer service cares nothing about you. Theyre a disgrace. Run! Sell elsewhere and dont buy here either because theyre unethical to their sellers.
The handbag was listed as 'Like New This item may have been worn but has no visible signs of wear.' But when I got the product it was far from that. While the exterior looked beautiful, the stitching of the handles was quite bad on the bag. One handle was so bad I was worried about even picking it up with nothing in it, fearful that it would detach.
Ive read several reviews and it seems to have a common theme.
1. Im not certain that all these people are actually real
2. And if they are real, its interesting how most positive reviews come from buyers. Its also interesting their reviews are based on three or four purchases; however, Ive now sold hundreds of items and I can tell you that in the aggregate they dont have such a great business model. With the way they treat Sellers, Tradesys business model is unsustainable - sellers will not be provide items knowing how terrible the customer service is towards them.
Why are you investing? Heres my 12th complaint written today:
Once again I am writing as a disgruntled seller - with increasingly notable incidents of frustration. Im so offended and disgusted by the number of wrong-doings, that I have been pushed to complain and report Tradesy publicly to the media and investors. Not only is the customer service horrendous and basically invisible, they also have little to low communication competency (for a company that has raised millions). Today, Ive lost a deal due to the lack of seller awareness, poor communications, etc.
Im not sure if youre in the business to make money or anger your audience, but there is a common issue with revolving communication/customer service and decorum.
While attempting to liaise a relationship between myself and an international buyer, an inept customer service representative(s) failed to return my many attempts of contact re: request for additional pictures needed. In fact, today alone Ive waited 20 min plus to speak with someone and have never received call backs for my place in line. My buyer is no longer interested in my bag because Tradesy indicated that they could not prove authenticity; thus, implying that my bag is unauthentic.
Several issues here... Tradesy is defaming my brand because of thier negligence and poor wording. They provide little to no opportunity to provide what was requested of me - Why would a representative not contact me proactively and or reactively? Furthermore, your commission rates have substantially increased and the service has DECREASED consistently. There is no exposure to management, and Tradesy has become an advocate of the buyer, neglecting that the seller is a big part of their business. With all this being said, the tremendous increase in commissions portray Tradsey as thieves and unempathetic.
Do not buy anything on that terrible web platform.
90% of what I bought was fake! I spent 1000s of dollars of fake shoes and have never had even a chance to return it. Total waste of money. They do not care if seller is genuine.
Scam, scam, scam.
On of my $600 shoes was so fake, so they loose the red sole in one hour! Its FAKE!
Nobody does anything!
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about your authenticity concerns regarding your past orders. Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.
If you have not already, we kindly encourage you to contact us whenever you can so we can help assist in authenticating your items. They will provide you with a prepaid shipping label to have our authenticity team do in-person inspection at our Tradesy HQ. Our phone hours are Monday-Friday from 7 AM-3 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Condition and beauty of handbag exceeded my expectations. Seller followed up even before delivery! Dione is honest and a dream to purchase from. She should be the standard by which all online sellers are to judged. Dione gets a 10 out of 5. Thank you!
Unlike other resell sites, you have to wait days upon days to receive your money from Tradesy once the buyer has received your item. Then, you wait weeks to get your money into your bank account if you decide to transfer it from your Tradesy account. THIS is where they are making the bulk of their money... holding onto your hard earned cash for extended periods of time well outside of guidelines. I'll stick with Poshmark, EBay and Mercari, thanks.
My 1st purchase I pray I loooks like the description just 1 thing no receipt or email saying it's truly authentic. But I will call my sales guy at Gucci in tysons to confirm authentic. Plus on the front you can see a little scratch.
My 1st purchase I pray I loooks like the description
Bought a Dior bag and came in not as described, I believe it was because the seller cleaned it before hand and she had no idea it came in the state I got it in but whatever cleaner she used ended up actually dirtying the bag even more but I managed to clean it up with some wipes and it looks way better. The seller was kind enough to refund my money and let me keep the bag. Seller I bought from was extremely nice though and would recommend! Look for "Clinton Rooker"
I actually had a great experience, it definitely depends which store/closet you buy from. I got a gorgeous Louis *******@dmonti closet with very nice detailed images, descriptions and immediate service.
Just my experience... you may want to check yourself, I don't know about other people. But definitely going back
If I could give them a zero star, I would. This website is terrible! They take 21-30 days to pay you, anyrhing you sell they return (based off buyers judgment even if they lie), they never investigate issues, and they will remove items from your closet without any notice! You will do all the work to put up a listing, then wa la its gone! No notice, no notification, nothing! Highly disappointing site to use! Stay far far far away!
I ordered extra large rayban aviator sunglasses for myself to enjoy. I kept receiving messages from the seller telling me that they were going to have to cancel my purchase and give me a refund. They never mailed the sunglasses until June 1,2021. When I received the sunglasses they are not at all XL aviator rayban sunglasses. I'm so disappointed. I want a full refund. And a shipping label to mail back these fake sunglasses. Thank you
Hi Victoria,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Once you have requested the return, next you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return or sending in photos please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I bought a LV handbag. No issues with authenticity but the hobo bag was for a child which was never mentioned in their description. Filed misrepresentation and they gave me store credit. The issue is the bag is for child like 6 years old or less. I would look very silly using it. I did not see the dimentions. Needless to say that poor customer service will prevent me from going back to their site.
If I could give 0 rating I would! Received an item that doesn't look like anything on the picture and they refused to give my money back to the credit card. I have appealed the case and they still refused to give mu money back. Talked to the manager and all she could say is "I'm sorry" No, you're not sorry! You only scam people, their hard earned money. That is how you make money. Never ever trust this website. Worst customer service. Rude!
I've been dealing for Tradesy for a few years and have no complaints. I've been very happy with every purchase. I did return one item because it was just too small for my taste. My account was credited, no problems
Thank you Tradesy for making designer bags affordable.
Denise S.
Charm was listed as being 1" long. It is less than 1/2". Box & pouch were not authentic. Necklace appears to be a fake as well for multiple reasons; too involved to go into detail. Item was not shipped from US as indicated in description; it was shipped from Japan.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. We are happy to see you are currently working with our Returns Team.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Overview
Tradesy has a rating of 3.7 stars from 9,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition and fast delivery. Tradesy ranks 2nd among Used Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After reviewing your order, we're so sorry to hear that there was a delay in shipping due to our shipping kits! We provide our sellers with this kit option in cases where they would like our shipping/packing materials to send their items out, though, we have noticed that it has been a bit delayed as of recently. Please know that we certainly do advise and offer our sellers prepaid shipping labels if they're looking to ship it out sooner than later; we always try our best to help the seller as much as we can to ensure that our buyers receive their items as soon as possible.
Regardless, we apologize for the inconvenience this delay has caused, and we're glad to hear that you are enjoying your new shoes! I went ahead and issued $25 in Tradesy site credit. This amount never expires and will automatically apply towards your next order with us. We hope this restores just a bit of your faith in Tradesy!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!