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Tradesy

How would you rate Tradesy?
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New York
1 review
0 helpful votes
Follow Annie V.
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Satisfied Customer
February 10, 2022

The experience was good. I received my pretty bag quickly. I love the fact that a signature was needed. I've had things stolen from my front door and this gives me peace of mind. The item is in good condition. I'm looking now to purchase my very fist Chanel. I definitely will buy from Tradesy if I can find the right bag at the right price.

Date of experience: February 10, 2022
Ohio
1 review
18 helpful votes
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Item was not a true description. Followed guidelines of their returning process, sent documents of proof, I don't think, it was the same bag the seller was selling. Tradsey responded with a STORE CREDIT! After repeated calls and emails of the proof I they suspended my account! So I've lost $760.00 I will be disputing the charge! Be careful a seller can describe bag like new. Nothing wrong with it. But if the little icon says gently used! They won't return your money! STORE CREDIT

Date of experience: June 4, 2015
Tradesy T. Tradesy Rep
over a year old

Hello Elizabeth,

I am sorry to hear about the negative experience you had while on Tradesy. In order to request a return appeal, which is a request to reverse the determination of our returns team, you may send an email to returns@Tradesy.com. An account suspension is common after a dispute is filed against Tradesy. This is an done in an attempt to prevent buyers from creating their own return policy, by not complying with our policies/terms of service. That being said, assuming a chargeback has not been filed, there is no reason in this scenario why your account would be suspended. Please feel free to reach out in the event that further clarification is needed.

Please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.

New Jersey
1 review
0 helpful votes
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Brand New
March 2, 2022

I thrilled with my purchase from Tradesy - a special pair of jeans that are no longer on the market at an excellent price!
However, I am disappointed that my jeans are marked as "brand new," when in reality they are more "like new." With white jeans, subtle use and stain can be detected - "like new. Seasoned shoppers can tell the difference.

Date of experience: March 2, 2022
Texas
1 review
0 helpful votes
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I think cash refund should be offered if exchange and no item match in stock in a larger size or something you like. No one wants to buy an item their not going to be satisfied with. It's great there's a large selection!

Date of experience: November 2, 2021
Arizona
1 review
0 helpful votes
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Long shipping
September 26, 2021

It took a while for my package to ship…. A week. Not sure if that was due to the item having to get inspected? Every other purchase shipped within a day or two and they were over $500. Other than that… no issues!

Date of experience: September 26, 2021
New York
1 review
0 helpful votes
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I was hesitant to make this purchase as I had never bought anything from this site before. But I had nothing to fear. My bag arrived and looked exactly as depicted on the site and in perfect condition. It looks brand new. I was also pleased with how quickly it arrived and how well it had been packed (with care). I will be visiting the site for other purchases.

Date of experience: December 8, 2018
Missouri
1 review
2 helpful votes
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Same dress! Smaller size different color!
April 1, 2021

This is one of my favorite dresses. Having worked in fashion I refuse to pay full price for seasonal wear that changes from Spring/Summer Autumn/Winter and cruise. I got this Jay Godfrey dress in red for $30 and I love it. When I found it in a smaller more fitting size and black, I've kept my eye on it.

The dress is perfect, fits beautifully! Though I think the value isn't the price I paid, it is still a good deal for one of my favorites.

Date of experience: April 1, 2021
New Jersey
1 review
2 helpful votes
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Love it!
March 29, 2021

This was not my first time buying from Tradesy so I was not nervous, but once again after my recent purchase I am satisfied! The shoes are beautiful and matched the description and pictures perfectly. For anyone who loves designers with a bank account that can't support, with a loathe of fakes- this is the perfect blend! Good for the environment to recycle! I appreciate the seller and Tradesy. Thanks!

Date of experience: March 29, 2021
New York
2 reviews
0 helpful votes
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Excellent experience all around
October 25, 2021

First time order and experience is good so far. Hope that the shipping is done in a timely manner.

Update: Received item as advised by tradesy and the seller. Excellent experience all around. Thank you.

Date of experience: October 25, 2021
California
3 reviews
8 helpful votes
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The irony of Tradesy is that they are selling high-end (for the most part) bags, yet their process and customer service is SO antiquated that it's painful. I originally posted 3 designer bags (that were basically new), and after quickly selling 2, I realized the process was going to be long and not well directed. Did I mention horrible, slow customer service. I ended up pulling 2 of my 3 bags, and selling them on a competitor's site in 1 day, yes, 1 day. I even emailed Tradesy asking if they'd be interested in some feedback from a new customer, but no response. Skip this site, unless antiquated and slow is your thing.

Date of experience: January 22, 2019
Maryland
1 review
0 helpful votes
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Great Experience!
December 3, 2021

These shoes were shipped super fast and the seller even left me a nice note inside. Shoes are in perfect condition and were shipped with care. Really enjoyed my first experience on Tradesy. Thank you!

Date of experience: December 3, 2021
California
1 review
0 helpful votes
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AMAZING!
March 2, 2022

From start to finish, this seller has been professional, honest, and has behaved in a timely fashion. I love the bag! It is completely pristine, and exactly what the seller described. Thank you so much!

Date of experience: March 2, 2022
Idaho
1 review
0 helpful votes
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Great hat
September 28, 2021
Updated review

I like Tradesy. This hat is a final sale, and I'm ordering it anyway. The search & payment part is easy.
The hat came in ONE day! Never had such fast delivery with anyone. The hat itself is beautiful, it was well packed, but it is too big. I'll give it to a nephew or something. Good seller!

Date of experience: September 28, 2021

Real easy, and glad I stumbled across this
September 27, 2021
Previous review

Real easy, and glad I stumbled across this. Glad I can return, in case it doesn't work out, but you made it an easy decision. Thanks.

Date of experience: September 27, 2021

Returns difficult
May 28, 2021
Previous review

The seller was nice and the jacket was just as she described. It was too big, but I couldn't return it because my friend who helps with the complex photo/computer requirements in order to return is out of town. So I'll have to keep the jacket, which is, after all, colorful & unique. But very large...

Date of experience: April 28, 2021

The shopping part of Tradesy is great
July 14, 2018
Previous review

The shopping part of Tradesy is great. Well organized. What I dislike is the difficulty of returning an item. I have no printer. Thanks.

Date of experience: July 13, 2018
Massachusetts
1 review
0 helpful votes
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5 stars
May 17, 2021

I ordered a wedding dress through little brides boutique and had a very pleasant experience! The dress I received is in almost perfect brand new condition! I highly recommend this site if you are looking for designer brands for way less! I am very thrilled to have found the exact dress I wanted for a much less price. Shipping was fairly quick too!

Date of experience: May 17, 2021
California
1 review
0 helpful votes
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I received a purchased item that I have some questions about authenticity. I reached out to inquire about how to send the item in to be verified. I heard back immediately with a list of photos they would like to receive ahead of time. Why is that necessary if you will have my item in person. Okay, I sent in 2 emails with LOTS of pictures per their request. I received one we received your email response. Then nothing, no contact, no shipping label, nothing. I sent a follow up email the next day and the day following that. Still no response.

Separately, I had intended to use Affirm and was approved. At check out I assumed it was going to be in place because I checked in on the listing and was pre-approved. Instead it appears the whole amount was billed to an old credit card, which was NEVER my intent. I would seek assistance on this issue as well, but the lack of response above is very concerning.

Tradesy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2021
New York
1 review
0 helpful votes
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Very easy and shipment came earlier than stated!
September 29, 2022

Very easy process and package came faster than stated! Was able to track package too. My dress is exactly what I wanted! Description of item and pictures were accurate-can't wait to wear it to my daughters wedding next weekend!

Date of experience: September 29, 2022
Texas
1 review
0 helpful votes
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Lost/late delivery and very dirty purse lining!
April 16, 2022
Updated review

Package arrived several days late. The purse was much dirtier on the inside than what the pictures show. Returned item same day I received it. But Tradesy agent was easy to work with when purse was lost in mail.

Date of experience: March 17, 2022
dev o. Tradesy Rep
over a year old

Hi There,

We recently reviewed your feedback and wanted to follow up with you.

We're so sorry your item came with more wear than described! We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. That being said, we're happy to hear you've filed for a return and the item is on its way back to us.

Should you need any information or update on your return please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our lovely Member Care representatives would be more than happy to assist you.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!


Great deals!
February 28, 2022
Previous review

Great deals!

Date of experience: February 28, 2022
Florida
1 review
0 helpful votes
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Awesome Loui Find
May 19, 2022

I have always wanted a Louis Vuitton purse and Tradesy helped make that happen. The website was simple to navigate and the item arrived quickly. The bag was as described and I am happy customer who will definitely use Tradesy again.

Date of experience: May 19, 2022
Illinois
1 review
0 helpful votes
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Great purchase!
March 1, 2021

My experience was great. I reached out after the purchase after a few days (I had not heard anything). The seller replied and let me know they were on holiday and would send as soon as they were back in a few days. My item arrived just as shown excellent condition. I could not be happier I have wanted this handbag for awhile.

Thank you for making possible scary situation comfortable. I would buy from this seller again!

Date of experience: March 1, 2021
Washington
2 reviews
0 helpful votes
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Just what I've been looking for!
July 1, 2021

The promptly received my order. It was just what I'd been searching for. The seller included a small gift, which was an added touch. This was my first time using Tradesy and am very happy with it. Thank you!

Date of experience: July 1, 2021

Overview

Tradesy has a rating of 4.2 stars from 9,863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition and fast delivery. Tradesy ranks 1st among Used Clothing sites.

service
516
value
266
shipping
271
returns
109
quality
3,603

Instant Feedback

25,529 reviews
+163