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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
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This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
The skirt I bought matches its description perfectly. Although it was difficult to gauge the fabric content from the pictures, it's thinner than I anticipated, which actually works out better for me. Tradesy provided excellent communication throughout the entire process. Thanks!
I'm thrilled with the skirt I bought—it matches the description perfectly. Although the fabric was a bit tricky to gauge from the photos and it's thinner than anticipated, it turns out to be a positive surprise. The communication via Tradesy throughout the entire process was excellent.
I express my deep gratitude to the store. Everything is prompt and punctual! Excellent prices. Good assortment. It's a pleasure to work with you. Prosperity and all the best!
Guys, thank you so much for the excellent quality and stylish images! I always wear it with pleasure, everything is so comfortable!
I ordered clothes from this brand twice (suit, trousers, shirt) everything fit perfectly, the fabric is natural, all the seams are even, delivery is fast
A very cool model of wide-cut, floor-length sports trousers. The quality of the fabric, the fit and the model itself! I would like the same in a different color
Delivery was fast and I was pleasantly surprised by the packaging of the goods, nothing was wrinkled. I hope that I will order clothes from you in the future.
First time I went to this store. I bought a dress that is suitable for both everyday work and walking. Beautiful, strict, feminine.
Thanks a lot! I received the parcel today! How beautifully everything is packaged, with love for people, the things are excellent, stylish and beautifully sewn!
With great gratitude and appreciation for the professionalism and individual approach to clients. You can always count on a stylistically precise look and sincere attention to detail. The application is accepted, processed and sent in a very technical manner.
Thanks a lot! I received the parcel today! How beautifully everything is packaged, with love for people, the things are excellent, stylish and beautifully sewn! I bought my first sundress on vacation in Kislovodsk in a company store and became interested
Thank you. Nice store, good staff, good product! I recommend to everyone!
There's nothing more to add!
I ordered a sweater, very cool, I am very happy and satisfied, the quality is very good, the sweater is warm and soft
I absolutely adore this skirt! The adjustable waistbelt is a genius feature, ensuring a flawless fit every time. The high slit adds a touch of sophistication without being overly revealing. Crafted from high-quality material, it feels luxurious and drapes beautifully. It's become a staple in my wardrobe, and I highly recommend it to anyone looking for a chic and versatile piece.
I recommend this retailer, the pajama set I got was exactly as described and high quality for a good price. Shipping does take a few weeks if you live in the United States but it was still faster than other things I've ordered coming from China. It was presented well in a Chic Me branded thick zip bag and had a boutique tag attached. The pearl and heart applique are perfect and I love the grey leopard print! I would buy from this shop again!
The Turquoise choker was disappointing, using plastic instead of Hemp or thin leather. The plastic on hot days feels icky! The shirts are so pretty and everyone can see I'm blessed! The sneakers where a perfect surprise for my sister, she's Always wanted a pair of Ruby Slippers! She wears them almost everyday! Thank you for helping me make her happy
It's easy to check out hopefully the fit right. I have received them and I'm impressed by the material but it just didn't do anything to my body that made me feel they were worth the amount charged. They're still super cute and comfy. But they're something I could spend ten bucks on at a different store or site.
Beware! I purchased a pair of Oran sandals Vestiaire claims are authentic when I know they are not. They not only send me fake sandals, they would refuse to give me a refund. I used to buy items form Tradesy before and was always happy. Terrible customer service!
I love the quality of the clothing and the adorable packaging. I have nothing bad to say about this seller - they are amazing!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.