It's not a good sign that you cannot even view items for sale without a constant pop-up box wanting your email address and it won't stop until you turn off block all cookies. None of the other sites I shop at do this, so red flag number one.
Easy to contact seller. Great having them rated so clients feel secure about ordering. Return policy is great too. The bag was in fantastic shape. Speedy delivery. Quick response when I had a question.
I purchased an expensive designer wallet over $300 and had no idea it was being shipped internationally. Also was worried that your site does not guarantee anything international. It should be more clear about where items are coming from especially if it changes the return options.
I was looking for extremely rare shoes. After trying to order them from Poshmark twice with no success, this seller was straightforward, quick, and professional. Superior product in new condition, as well.
By now I've bought three high end handbags from Tradesy and each bag was perfectly described and there were no "surprises" when I received them. They handle everything seamlessly. You can absolutely trust the sellers' descriptions and receiving your item in a timely and professional manner.
Love the ease of shopping on line with Tradesy and so much to choose from! I was a little nervous buying my LV second hand but now, I would totally recommend it if you want great, verified products and awesome customer service!
The boots were described as brand new but came ripped inside. For $ 2620! $820 above retail! You would of expected perfect quality, especially if advertised as brand new! Very disappointed. Was looking forward to wear them and have them in my closet and got damaged goods. Should of been inspected more careful before shipped out.
It was easy to find what I wanted. My booties arrived quickly and in perfect condition. The fit is true to size and they are as pictured. I absolutely love them. I've had a great experience with this seller.
Only received 1/2 of my order. Contacted the seller who let me know she shipped but nothing was updated nor did I receive the package. I emailed Tradesy 3 times and waiting 48 hours (they say someone will contact you within 24) each time and STILL have not heard back. Starting to wonder if I will ever get my money back. Will not be buying on their site again.
Shoes just as pictured and described, beautiful royal blue.
But Tradesy is not easier after they added a sister company - I don't want to create another account it would be ok if you could shop from and pay from Tradesy
Just wanted to inform everyone that Priority's 2-3 shipping only costs 5.95 if you print it via paypal. Unfortunately Tradesy likes to take advantage of both sellers and buyers by overcharging on shipping to benefit themselves. Shipping used to be $8.50, but according to them USPS has recently increased their shipping rates. Yes, that is true but Priority flat rate is only $5.95. Now Tradesy wants to scam more customers by increasing it to $10.50. Yes, that's right, $10.50 for a prepaid shipping label. Keep in mind that they don't provide shipping supplies for the $10.50.
Another thing I would like to point out is even though buyers only have 4 days to request for a return, that's completely false. After a week or two weeks, tradesy allows buyers to return and they'll take back your earnings. Avoid at all costs.
If you happen upon Tradesy keep it moving. The return policy is offensive at best and at worst shady as this site literally holds the purchasers money hostage with terms such as "site credit" which loosely translated means you won't get your money back even if you return the item. Instead, you must purchase something else from this awful knock off retailer who knows nothing of customer service. Do your homework and check the reviews. They all say the same--run do not walk away from this site. They should be reported to the better business bureau!
To update my experience with Tradesy, after a little back and forth I was told that as a one time courtesy, Tradesy will refund my money. They did. However, because it is not a simple return/refund policy, I still recommend that buyers beware.
My item was stuffed in a padded FedEx envelope. No box, no additional padding, nothing. This is a $700+ handbag--why not treat it with more care?! Somehow by the grace of God, it didn't arrive ripped apart and dented.
Looks like the seller bought a "Burberry" bag with worn corners from Tradesy and was scammed so she turned around, put the item up for sale with the same inaccurate description, and scammed me in order to get her money back. I'm not going to do that to another person, however I am going to warn others to be very careful before spending a lot of money. The pictures posted do not give accurate descriptions. Once delivered you only have 4 days to request a store credit. You cannot even ask for a refund. My advice, If it is available on the designers website you are better off saving your money and buying it from them in order to know what you are getting. Don't waste your money because truth is you just can't trust people and you end up with a fake bag with worn corners like I did.
Saved hella money other sites don't deserve this type of attention. Didn't even know this site was a thing now I saved 70 it was on sale for no reason and then they just took off 20 still not sure why but thank god my bank account was already pretty light but now there's still gonna be something left
Beautiful gently used high quality jeans. Just what I was looking for. Exactly As described. Fit perfectly. Arrived promptly. Thank you!
(Smashed and torn too small usps packaging envelope. Packaging was disappointing.)
Nice selection and well set up website. Very quick to handle any glitches like my thinking the dress went to the wrong person…. They immediately began helping … and then I realized Fed Ex had put it at our back door!
My first purchase was very sketchy! The blouse I ordered didn't match the description at all. It was gross; stained, snagged everywhere, and pilling, even though the seller described it as;
"Like New
This item may have been worn but has no visible signs of wear. ". I immediately sent photos to Tradesy and returned the item the next day. Tradesy expeditiously refunded my purchase no questions asked... the blouse condition spoke for itself. Since then, I've made 11 additional purchases, no complaints all is great on Tradesy... so far. Be smart shoppers and I think we'll be alright! Good luck.
Tried Tradesy for less than 3 months, had several rollers but only sold one item! Tradesy charges a lot for nothing, you do all the work, they provide boxes & help with shipping(if you ever sell anything) and take 9%! EBay is so much easier & cheaper, & stuff actually sells, screw Tradesy.
Sellers of 2 different pairs of heels false advertised as good condition when in fact both were defective & damage - unsafe to wear - garbage that i would not donate much less then try to sell for good money
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy has a rating of 4.2 stars from 9,863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition and fast delivery. Tradesy ranks 1st among Used Clothing sites.
Hi Heidi,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our sellers to have and apologize for any inconvenience this has caused you.
Regarding your Burberry Tote (27889293) order, it sounds like you may have a potential misrepresentation case. I can confirm that we do give our buyers 4-days from the delivery date to request a return for any reason. However, the refund method depends on the reason why you are returning. While our team generally issues refunds in Tradesy site credit for fit/style returns, do know that we offer full refunds in cases where our team agrees that the item is misrepresented.
Last - since we have a zero-tolerance policy when it comes to inauthentic items or replicas, feel free to let us know at any point if you'd like to have your item authenticated. If the item is found to be inauthentic, our team will provide you with a full refund back to the original form of payment.
Again, we cannot apologize enough for the inconvenience here. If at any point you'd like to discuss this further, please feel free to give our team a call at 844-988-7233 anytime Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, you can reach us at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!