Perhaps I get too short fused when sellers take longer than 3-4 days to either respond to a message or not ship w/in 3-5 days. My experience stretched into 8-9 days before being shipped and therefore thought the sale was awash. Finally shipped and arrived. I am trying to remain cordial but sometimes just inexcusable. Beverly
Wanted to buy a Michael Kors purse on your site. But after reading the negative reviews, I decided against it. There are more 1 star than all others combined. And I don't like the return policy of site credit only. Refuse to take a chance, not everybody has money to burn.
I just received an email from Tradesy that my brand new with tags $495 dress (which I sold for $224) is being returned because there is wear and a broken zipper neither of which were the case when I carefully packaged the dress and spent $34 to ship it. I video document my items and packing for exactly this reason yet Tradesy advised that they do not care. I will now be receiving a used and broken (!?) dress back from Tradesy and am also out the shipping and insurance. I have over 100 high fashion items listed and have had 18 perfect sales on Tradesy, but have to say I am considering removing everything and switching to another site that protects sellers. Im really quite upset that Tradesy allows such fraud.
Hmmm... a beautiful well maintained site, informative, innovative, competitive over other sites and l have been selling on three other companies in the past and Tradesy has won me over because of how fast my items in my closet store moves. Tradesy sends texts, have sales, alerts, keeps you updated with emails... I love them
Ordered Monday. Shipped Tuesday. Arrived Thursday. Unless this could be tied in with Amazon Prime, it doesn't get much better than this as the item came from California, so it traveled two thirds of the US.
First time using your service- great website, easy to use, excited about some new shoes! Thank you! Sadly, they are way too small, so I'm hoping to be able to return them, but the service and shipping were phenomenal, so I will absolutely use this site again!
The product I purchased exceeded all expectations! I am so happy with my purchase. Can't wait to find more gems on Tradesy. 10/10
The item looks better in person, such great condition. Almost looks brand new
I loved searching this website and seeing all the different items that are offered for me and my husband. Always a quality product at an excellent price. Who wants to pay full price if you do not have to, not me. I will definitely be placing many more orders with Tradesy.
At Christmas a week after ordering, I ck on this order and I'm told it's been st the post office for five days. No notice, no notifications. I have 4 post offices near me. So, on Christmas Eve, I'm hunting down this package with no help from Queen Bee
Of Beverly Hills. They charged
Me 16 dollars to send it regular mail. I will never use Tradesy again. I bought an 800 purse and this is the level of service?
I've had a great many transactions with Tradsey & found them to always have both the seller & purchaser's best interest in mind. They are an honest, stand behind their word, site friendly, team Tradesy friendly, purchase friendly site. I'm unable to think of enough great things to say. I've never been disappointed or concerned when I've made a purchase because I know I'm protected & I'm sure the sellers feel that way as well. I do not work for & am not related to Tradsey but those who do work there treat you like you're family.
Ive saved almost 10 grand on 15 items. From shoes, sunglasses and purses its all legit, real, authentic items that people no longer want or need. I come here for everything. Let the idiots buy it full price and sell it to you for a deal. Not everything is used and you will find items that are sold out at amazing prices
Not only do they take over 23% commission, I had one package returned with nothing inside and they gave the money back to the buyer and I lost over $1500. I t just happen again where someone returned a Tiffany necklace of $1000 and arrived broken and I got screwed from that too. There is no seller protection and buyers can return for any reason. You been warned!
Buyers can use and abuse a product and Tradesy will refund them. (Sounds like ebay a few years back). High selling fees. Watch the mark down/sales program. The will want you to sell an item for less and then you realize that Tradesy makes money & not the seller. Customer Service- all lies. Sellers have no protection. I've had Christian Louboutin shoes returned- showing extra wear. Plus, they will accept a return from a seller 3 weeks after the sell, even though they have a 4 day return policy. Tradesy seems like a scam.
Three weeks since purchase and still haven't received my item. Finally my item got shipped today. I went in to track it only to realize it's been shipped to a different state.
Tried contacting the seller, but the seller has been completely unresponsive. Would never use tradesy again. Horrible site. Their customer service is not much better either.
This is the most anti-seller site out there. They encourage returns and although they claim they handle returns they force all returns on to their sellers even past their 4 day return policy. Items come back damaged, with heavy leather scratches on high end items, with missing accessories, original boxes, etc. They know nothing about authenticating luxury items. They have sent 2 items now back saying they could not confirm authenticity, when both items were purchased by me at the store. They hold your money for 21 days and when the money become available to withdraw it takes another 7 days to see your money in your checking account. And they dare to charge 23% now commissions and withdrawal fee. When they reply to your inquiries it's all generic messages without even looking into the issue. Just TERRIBLE!
Tradesy does not protect the seller AT ALL. I could maybe tolerate the fact that it takes 21 long days to get your funds, or the outrageous fees (20%)... but the last two incidents have made me delete my account. Twice now I have sent 2 items that were in perfect, new with tags condition. Both sellers returned my items (probably just because they didn't like it). Tradesy never notified me of the return, and never responded to me when I sent them several photos of the item. It's bull$#*!. NEVER AGAIN.
I received an excellent deal on these Marc Jacobs sneakers. They arrived just as described, basically brand new (no signs of any use). Shipping was fast and my shoes arrived in their original box in a secured shipping box. Thank you for a wonderful shopping experience!
I'm a size 7 and ordered a 7.5. It's perfect, can't wait to wear them... It was fast and package arrived on time, thank you for making my first time purchase easy, i will definitely be shopping with you all again
Once upon a time Tradesy was a wonderful place to sell, best of the bunch. Now with their new return policy which places the burden of original shipping on the seller no matter what the reason for return I'd say it's fallen to the bottom. I just received notice of another return, no problem with item but unlike the old days where Tradesy would keep it and resell it themselves it's being sent back to me and all the money from the sale (including shipping) was pulled from my account. Why are they charging such a high commission rate when they offer such crappy service?
After about 30 purchases to date, the products and Sellers have been great. Of course nothing is perfect, however I can say that the one or times there has been an issue it's been resolved expeditiously. I'm very pleased and will continue to use Tradesy often.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy has a rating of 4.2 stars from 9,863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition and fast delivery. Tradesy ranks 1st among Used Clothing sites.
Hi Alice,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We can completely understand your stance on our return policy - While this is currently our policy, We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction.
Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior.
However, if an item is damaged when you receive it, please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!