TradeInn

TradeInn does not provide real prices. They provide the price in Norwegian kroner on the Norwegian page. As a customer, you cannot know what additional taxes will be added. They know that. Other websites that sell the same product know that, and they provide the real price that you will actually pay.

Terrible delivery service. Very slow (they even wrote to me to say it might take 2 months more at one point.!). Package was eventually not even delivered to my address! I had to run around trying to find it in some post office in the city.
Best avoided.

I ordered a watch that took 2 months to receive, and when received it would not pair with phone, and downloaded junk all over my phone that showed all of the time. I tried forever to return it, and no use. They are a total LOSS, say away from Tradeinn and Bikeinn (or companies with inn at the end-they have a lot)!

Waited ages for my shoes, but then got a weird email, that my "order status" had been changed. To find out what that meant, I had to log in (i.e. Create a user at their page), but once I did that, it only stated, that they "might" not even have the shoes, I ordered, and that I could either swtch product or delete product. Obviously, the should know, if they have the shoes, and if not: refund me.

Dog$#*! customer service. Only buy from them if you absolutely have to because if anything is wrong with your order, don't expect them to give you even the slightest bit of courtesy.

Do not use this company! Use another even if more expensive. Bought a padel racket. Delivered to the wrong address. No signature and can see it's not my house. Confirmed by royal mail who sent me a letter confirming wrong address and I should be due a refund (sent over to trade in) along with their DONR form. I haven't heard anything since. Sent over 10 emails. All ignored. They have stolen hundreds of pounds off me! Absolutely horrible service that has affected me badly. Please let me know if I go to police. Trading standards. I don't know what to do!

-Order made on May 5th, package not received, it was returned to sender.
-22 days after still no refund
-Communication with support does not result in any answers, generic emails only, communication not professional
-Would not recommend to anybody

Dreadful company I received an order for a fleece jacket, it did not comply to the correct measurements for the size. Tradeinn didn't manufacture it, but they wouldn't do anything about it, they should have contacted the manufacturer - but instead I had to pay for the return postage. So I am out of pocket with nothing to show and Tradeinn did nothing to help. Only after your money - any problems - tough!

I bought 2 pairs of shoes - both 10.5 - the third pair they send is 10 and they blame me - I never ordered a size 10 - makes no sense - then they say I have to pay nearly the price of the shoes to return them. Go elsewhere

Awful company. Terrible customer service team that just send automated responses without reading your message. Never again.

I ordered shoes and paid $80+ for them. They sent me a picture of the package, the tracking info says they were shipped yesterday but no one can confirm it. I would avoid this site. The tracking number works through their site, but USPS claims to have no such package. $80 is a lot for me and I spent it carefully and just got shoes I needed.i figured I ended up getting robbed essentially. Stay away.

Bought some swimrun shoes at close to £80 from runnerinn having used other tradeinn platforms previously without issue. Postage was £5.99. I ordered the size I always order, but on this occasion, this particular brand - which is not a mainstream brand - was not true to size, meaning I would need the size below (through no fault of my own). When I looked into returning them and getting them exchanged, it turns out I'd have to pay over £11 for the return postage, and then another £5.99 for postage on the new pair. So over £23 in postage just for one pair of shoes. This isn't acceptable. It's not like I ordered the wrong size - the sizing of the shoe is just incorrect. I contacted tradeinn and they didn't seem to care or take my point on board - they just said they sent the right size, completely ignoring the point I made, hence this review. Based on this experience, I won't be ordering from them again. They'll need to resolve this issuemore professionally to win back my trust.

I'll keep this written review short and simple.

I'm giving TradeInn.com 3/5 stars:

Quality brands
Pricing
Diversity of products

The main reason I may never order again is because of their shipping fee. Not to mention I had to wait for almost 3 months to receive my order.

If you want to hear my experience with this website, watch the attached video.

For the most part, I am satisfied with the products I got from them, and their customer support made me feel assured that the package will arrive.

Hoping that you find this review informative. Please hit, "Thank you", "Helpful", or leave a comment.

Thanks for reading and/or watching! Stay safe and healthy

Order number: *******
Order date: 05 April 2024

I've ordered shoes for hiking. No delivery and no refund since 2 months. Worst service I have ever seen.

Placed an order and was told it should arrive in 10 days. It's now been over two and a half months. Tracking information shows the package has not been delivered. Repeated emails to them have resulted in lies and complete passing the buck useless responses. These guys do not take pride in their work and they do not care about their customers. Absolutely the worst customer service I have ever experienced. Their prices are just a cover for a big scam to lure you in and have you pay for something that will likely never arrive, if it was sent at all. I repeatedly sent them emails with my order # and tracking # they gave me. Now, they're simply not responding back.

I ordered new bike carbon wheels. The product is OK, the delivery time was in accordance with the stated deadline.
But...
Be careful when ordering anything on invoice as an EU company. Shop doesn't calculate a net price - so you have to pay a gross amount. You then receive a VAT refund, but the amount is calculated by their finance department to your detriment.
They have given me too little money, they have not been able to answer my questions clearly for over a week. The customer service is tragic. Respond, but avoid clearly answering straightforward questions - such as how they calculated the amount to be reimbursed. I advise against!
I feel cheated!

They advertise easy returns but fail to say it will be very expensive as you are shipping internationally. Expect to pay 20% of the value of your item to get it back to them. No accountability for poor product description or incorrect labelling. I will never buy from them again even if it's cheaper, any returns will make it way more expensive than buying locally. Shocking customer service.

The product cost me $83 and they want $52 to ship it back because I got the wrong size. Also I tried filing a support ticket to ask them about what was wrong with that and their response made no sense at all. Avoid buying from them.

Total scam. First, my shipment was delayed by nearly 2 weeks, even though according to their website the items were in stock. Then they finally sent the items, but the shipment itself was cancelled and the items were returned to their warehouse without my knowledge and approval. I still don't know what was the reason of the shipment being cancelled. I'm still waiting to get my money back. Customer service responds with automated replies and says things that make no sense.

Avoid at all cost. I should have read the reviews earlier.