TradeInn (TI) has a wickedly large selection of apparel and outdoor equip., much of which is exotic for N. Amer. Consumers as I am. Curious to test its wares I put a pair of Joma shorts and Izas sandals through their paces. A pair of ONS cargoes have been my unwanted housemate since winter '24 when TradeInn refused a takeback.

Early on, the Jomas wore well for a super-competitive price. In little time (as in wks) the shorts began to shed threaded bits, telling of their drab quality. Since they were exceptionally cheap I chalked up the matter to my getting what I'd paid for.

Far more dramatically the Izas let me down. Being priced rather expensively they failed spectacularly to last more than a couple mths. Week-by-week they disintegrated to such a low state I had to rush-order another brand's sandals to keep my feet off bare ground.

The maddening ways of TradeInn began with the ONS cargoes in the new yr. Not fitting as I'd expected, I packed them up for return, new with tags. The co. Flatly refused, citing its 30-d return window as closed. In my case the item sat at the post office for some wks before I retrieved them, a pt I made to TI. No, it steadfastly regarded the return as an impossibility, policy it told repeatedly with boilerplate email. This marked the first chink in the armor of a co. I'd once some fascination for. Further disappointment was to come.

Back to the sandals, when those bit the dust in mid-summer (see pics) I submitted to TI a product review of my experience on 7/20/'24. I was fair but firm in my assessmemt and expected its publication. Following the submission text appeared reading, "Your feedback is important to us, your review about this product will be revised by our experts and will be published within 5 working days." Such didn't happen.

At the sandals' product p. There are indeed reviews--all scored at least 4/5 (80+). Interestingly, my premature five-star review of the Jomas *was* published. Unless the co. Cares to prove me wrong, I suspect it publishes only positive reviews in a bid to bolster sales across product lines. In this sense what's read amongst the reviews at TradeInn is a filtered presentation.

My purchases revealed the co.'s approach to customer satisfaction is a far cry from the likes of an Amazon. TI looks to move merch, a rational end for a large retailer. Its aim falters, though, in retaining customers whom it dismisses past the transaction. My eroded confidence in the co. Is a testament to this.

I purchased a Karcher K7 pressure washer from what I had assumed was their UK website as everything was in English. They sent me an EU version of the product, fitted with an EU plug. Karcher UK advised me not to use it in the UK, not even with an adapter so I arranged for it to be returned on the grounds I had been sent the wrong product as there was NO information on the website or product page that indicated it would be supplied with an EU plug, it wasn't something I even considered, until I opened the packaging.
While I did receive a refund for the returned K7 from bricoINN, they withheld the original £16.99 shipping charge and have since refused to refund this, against their Returns Policy, which clearly states incorrectly supplied products would be refunded in full.
My experience of dealing with their customer support by email has been long and tedious and they have constantly tried to blame me for ordering the wrong product. They have even modified the product web page to include information about the plug type being EU and suggested I should have been aware of this! Despite me providing a screen dump of the original product web page showing this change had only recently been made, they still tried to tell me all their products were supplied with EU plugs, as if that should make a difference. Had their website or product page made it perfectly clear their products were supplied with an EU plug, I would not have ordered it from them!
I asked support to provide me with details of their complaints process as the same support person (Julia) was simply re-iterating the same old excuse. They failed to do this and have now stopped responding to my emails.
I have now raised a formal complaint through Confianza Online.
Due to the long delivery timescales and even longer return timescale, this issue has been ongoing for over 2 months now.

SHAMEFUL! THE WORST SERVICE I HAVE EVER RECEIVED IN YEARS OF ONLINE SHOPPING! I advise anyone NOT to buy from this site!

In short: I place a fairly expensive order (over 200 EUR) for Christmas presents buying several products with a delivery date of 19-20 December.

I go to pick up the parcel on 21 December and am told that the parcel was never delivered. I check the website and realise that the parcel has not even left TradeInn's warehouse, as some products had not yet arrived (contrary to the previous communication). The parcel was therefore late and I had not even been sent an e-mail informing me that I would not receive the presents by Christmas!

I got in touch with customer service and received zero assistance, zero apologies and not even a hint of a compensation voucher or the like. I therefore had to buy back all the Christmas presents.

But it didn't end there, when I asked for the parcel to be delivered to another address (as after Christmas I would no longer be at the address given) I was told that I would have to pay the shipping costs to my home, which are higher than shipping to the pick-up point. I categorically refused and only after dozens of e-mails was I granted the possibility of receiving the goods at my home address at no extra cost.

But it doesn't end there! I receive the goods at the beginning of January, I realise that an article sent is wrong, both the size and the pattern. I point this out and ask them to return the wrong article and send me the right one. I am asked to take photographs of the article, I do so, and not content with those sent I am asked for further photographs: only on my umpteenth refusal am I granted the possibility of making the return which - I read on the site - will take about 3-4 weeks. I recall that the mistake was TradeInn's in sending me the wrong article and not mine! In all this there is not even any mention of the possibility of me receiving the right article! I therefore assume that I will have to buy it somewhere else.

I had also requested in the return email to be able to return the trousers purchased with the same order with the same shipment as the size was wrong. I asked for them to be returned in this way as the return on TradeInn is subject to a charge (8EUR) and, after all the inconvenience caused to me, I asked if I could avoid this payment. Of course my request was not even considered and I never received a reply.

I AM LITERALLY AMAZED AT HOW A WEBSITE WITH SUCH CUSTOMER SERVICE STILL MANAGES TO STAY UP.

Basically, if you don't purchase package insurance with Route(which is another garbage company, and deserves its own separate discussion), they don't care about any damage to the package or any missing items.

I read their T&C, and apparently it's up to their discretion what they accept as proof of damage and missing items. So I followed their advice and made an unboxing video. In the video it's clearly visible what was inside the package, and what wasn't.

After a long back and forth with customer service, they told me that apparently there was a deadline for submitting a claim, and now they can't do anything. What deadline? Don't know. They never bothered explaining, and I never found such thing in their T&C. What claim? Don't know. I signaled my issue to them as soon as possible, sometimes it took them days to get back to me. So going past any imagined or real deadline is their fault as well for not being efficient and prompt in replying.

The only time when they mentioned something about any deadline is when they told me, out of the blue, that they need the photos in 48 hours otherwise they won't process my claim.

What kind of law is this? Is it their internal policy? Again, I browsed and browsed their website and found no such thing. So it's not even there apparently. Even if it's their policy, and they put it in their T&C on their website(which they haven't so far), how legal is it? Again, it was taking them minimum 48 hours to reply to my messages, and there was a lot of unnecessary back and forth. And then they tell me I only have 48 hours to upload evidence? Based on what? That's not how it works.

I also need to give them a 1 star due to how difficult their process for filing a claim for missing items is. There's no direct way to do it, you have to go and start a return of the product that was missing, and some other unnecessary steps.

There's also their messaging system which is incredibly confusing and idio*ic. Basically next to your order you have the option of 'Contact/Messages', and also after you start a return you will have the option 'View return status/Messages'. What is the difference between the two? Don't know. It was never explained. I feel like they do that to make communication more difficult for you, and they can keep referring you to contact the 'other department'. They've done that to me as well, telling me to contact them via 'internal messaging', like I'm supposed to know I was supposed to contact them that way in the first place, or what's supposed to be an 'internal message'.

Anyway I still haven't heard back from them regarding this order/missing product, so I contacted the European Dispute Resolution. Hopefully they'll prefer talking to them instead.

This is what happens if you don't buy shipping protection. They won't care about missing products, their warehouse of course never makes mistakes. /s

But don't even get me started on Route(their shipping protection), which is probably an even more incompetent company than Tradeinn.

The only reason why I used them so frequently is because they have one of the largest selection of products in Europe as far as I'm aware. However their customer service and organization is worse than a mom and pop store's.

SCAMMERS BE AWARE! CRIMINALS
SCAMMERS BE AWARE!
Order number ******* SCAMMERS BE AWARE! Purchased new shoes to NZ on December 3. Trade inn had two different shipping options one of 4/5day dhl for 89$ or NZ post 9 days for 24$ I chose dhl and BEFORE trade inn even handed the package over to dhl they posted that it was scheduled to be delivered on December 15. I called DHL when I noticed the estimated date was not the date trade inn gave me and they said trade inn straight up lies that it was always at minimum 10days shipping to NZ. After I called DHL I contacted tradeinn BEFORE they shipped and they refuse to address the issue. I want a minimum a refund between the cost of the two shipping speeds and a apology…THIS IS NOT DHL OR ANY POST ISSUE PROBLEMS THIS IS TRADEINNS POOR CUSTOMER SERVICE…they scammed me out of 65$ their customer service is the worst I have ever encountered! Ever anywhere. Order number ******* in case tradinn customer service grows a heart although somehow I doubt it. I am reposting but in my original review you can see the order number is already there you simply never read the review… Literally I hope these people are put down for the way they treat people the way you put down a evil rabies infested opossum.

I ordered three articles shown as "in stock" on 01.09, EDD was 16.09. - right on the day we were supposed to leave for our "babymoon" vacation. I moved the said vacation to accomodate the EDD, paying a little something for that but it didn't matter at the time, since I was happy that I'd soon have something to wear in the autumn rain and in a colour beyond the basic two that are sold in my country (plus, my size is sold out already and I loved the previous pair of those shoes I had).

Contacted their customer "service" to enquire whether the EU VAT is included in the price, since I don't live in the EU (and at no point of my purchase did the price shown on the website change, to show removal of the VAT). They copy-pasted generic blurb saying that the customs and my own country's tax will be my duty to pay upon delivery - no sh*t, I wouldn't have known that unless they told me! - which obviously had nothing to do with my enquiry. Repeated enquiry, got almost the same friggin' response from someone (questionable thing) else.

A couple of days later when I checked the tracking, it hasn't even been sent! Now it said that the order is "In transit to our dispatch centre" because one of the articles is "ready for shipment on (whatever date it was at the time)", and the delivery date has been pushed to 18. - 19.09!

I contacted them immediately to tell them that on that day nobody will be at home to receive the stuff and it will just return to sender, told them I've already moved the vacation, enquired about the VAT for the third time, to which they responded that they're waiting for the item to arrive (a supposedly in-stock item?!) with no information as to when will that happen and that "I'll just have to wait and if I can't, I can remove it from the order (yeah right, now that I finally found those shoes it's so easy to remove them), also convincing me that they do not include VAT in the price (which, as I said, hasn't changed at all from the beginning of the search to the end of the purchase) adding insult to the injury.

I asked them to clarify "delayed item"(oh and the order has now been pushed back to 26.09.) since it was shown as "in stock", and asked for some sort of compensation at least, to try and speed the order up. They didn't even bother to read my message, responding with yet another generic answer full of fake apologies but nothing substantial.

To my now visibly frustrated question (my due date is at the beginning of November, so their treatment made me feel not like a valued customer, but like an idiot who was tricked into giving them money, stressing me out intensely) of whether anyone bothered to even read my message, I got - you've guessed it! - yet another fake-regrets generic response. I gave up trying to talk to them further, and (the nerve they have!) a few days later I got an email asking to rate their customer "service".

Oh and EDD has been pushed now to 24. - 25.10. - a full month and then some, than the original EDD. Stuff from ALI EXPRESS ARIVES SOONER than from Spain, apparently! And if this is their normal "business conduct" (based on the reviews, it seems that it is), how in the seven hells have they stayed in business since 2009?! Unbelieveable (and they're still shown as in-stock!)!

I want to cancel the entire order, but there's something for my spouse in it that I know would make him happy to get - if it ever arrives.

Like one reviewer said, save yourself the nerves, the time, and the aggravation of having to deal with such unprofessional company and buy somewhere else.

I ordered a skateboard & helmet in Oct 2020, sneakers in Feb 2021 and bikinis in Oct 2021. The experience is great. While others here (and reviews under BikeInn, which is also under TradeInn) complain about import duty and taxes, it is not really going to be included in the shipping and delivery costs. These fees vary from country to country. If you also read the receipt and their website, it says the delivery fees do not include import duty and taxes. My orders always arrive quickly. There was just a hiccup one time when customs had to hold my parcel bc it's subject to import duties which is not TradeInn's fault. There is an option to add to the order when it's already confirmed and paid for which I really appreciate and how you get CoInns each time you make a purchase and put towards your next order as a disount. Their prices are also very cheap and they offer odd sizes which I appreciate as well bc it's hard to find Vans shoes and bikinis in my size in my country. The skateboard I got is sold in my country 2x-4x the price I got it here for. I love TradeInn and will continue to use it for my sports needs!

***I also want to note that you will receive a tracking number which will help you track your parcel and this is not TradeInn's responsibility to check if your order is already at your local post office. You can check PostNL, AfterShip or your country's post website to check the status of your shipment.
***From experience, they would take 3-10 days to ship out my order and transit time from the Netherlands to the Philippines is 10-20 days (I found that this varies depending on the size of my order hehe). The delays are only really because of PHLPost. Still, I am happy to continue using TradeInn
***Customer Service is alright. Both times I had to reach out to them, they were able to answer my queries.

"We are committed to our clients and their opinion is essential, we know that if it were not for them we would not exist." That appears on Tradeinn's web site. WOW... sure doesn't work for them. Look at Trustpilot for my one star reviews along with many others. 42% one star ratings!
OMG! Look at Tradeinn's reply to my last message. The package was returned to sender (me) because Tradeinn failed to go pick it up at the customes center. It was marked "unclaimed" and returned to me. Now Tradeinn says we will process your returne once we receive it?! Come on man! Step it up Tradeinn and own your mistake. Go ask David Martin your CEO what he would do if he were the customer.

Well, interesting find today. My package was returned to ME marked UNCLAIMED (in Spanish). According the tracking log the package arrived in Madrid, Spain and processed thru customs on July30,2020 and was held there until October 23,2020 when it was sent back to the sender (me) because it wasn't picked up (unclaimed). I sent a photo of the package with the label showing it unclaimed. What a joke this company is. No one there reads emails, no one reacts, no one cares about 42% one star reviews and the CEO David Martin is MIA. I have responded (again) to Tradeinn about the package being sent back to me. Their e-mail address is titled "support"! A bad term for a company that doesnt understand the meaning of the word. I wonder if I could create a review platform that had negative stars avaiable?

The order number is *******. (5th time now)

Ok, I'll play ball. The order number is *******. Now this is the fourth (4) time i have sent this in. Let's see what happens? Another automated reply? Stand by...

I've lost track of the time Tradeinn hasen't responded to my problem. I have sent all the info they requested but nothing. They did report me to Trustpilot as Tradeinn didnt feel my reviews were accurate. Guess what... I sent all the info Trustpilot requested (same as Tradeinn requested) and Trustpilot verifed and approved my reviews. So all my reviews have been reinstated on this site. Good for Trustpilot. Now... who can guess what Tradeinn will do? Will David Martin CEO finally do his job and reeuce the one star ratings from 42%? Stay tuned..