Maria R.

I ordered a skateboard & helmet in Oct 2020, sneakers in Feb 2021 and bikinis in Oct 2021. The experience is great. While others here (and reviews under BikeInn, which is also under TradeInn) complain about import duty and taxes, it is not really going to be included in the shipping and delivery costs. These fees vary from country to country. If you also read the receipt and their website, it says the delivery fees do not include import duty and taxes. My orders always arrive quickly. There was just a hiccup one time when customs had to hold my parcel bc it's subject to import duties which is not TradeInn's fault. There is an option to add to the order when it's already confirmed and paid for which I really appreciate and how you get CoInns each time you make a purchase and put towards your next order as a disount. Their prices are also very cheap and they offer odd sizes which I appreciate as well bc it's hard to find Vans shoes and bikinis in my size in my country. The skateboard I got is sold in my country 2x-4x the price I got it here for. I love TradeInn and will continue to use it for my sports needs!

***I also want to note that you will receive a tracking number which will help you track your parcel and this is not TradeInn's responsibility to check if your order is already at your local post office. You can check PostNL, AfterShip or your country's post website to check the status of your shipment.
***From experience, they would take 3-10 days to ship out my order and transit time from the Netherlands to the Philippines is 10-20 days (I found that this varies depending on the size of my order hehe). The delays are only really because of PHLPost. Still, I am happy to continue using TradeInn
***Customer Service is alright. Both times I had to reach out to them, they were able to answer my queries.

I ordered a skateboard & helmet in Oct 2020, sneakers in Feb 2021 and bikinis in Oct 2021. The experience is great. While others here (and reviews under BikeInn, which is also under TradeInn) complain about import duty and taxes, it is not really going to be included in the shipping and delivery costs. These fees vary from country to country. If you also read the receipt and their website, it says the delivery fees do not include import duty and taxes. My orders always arrive quickly. There was just a hiccup one time when customs had to hold my parcel bc it's subject to import duties which is not TradeInn's fault. There is an option to add to the order when it's already confirmed and paid for which I really appreciate and how you get CoInns each time you make a purchase and put towards your next order as a disount. Their prices are also very cheap and they offer odd sizes which I appreciate as well bc it's hard to find Vans shoes and bikinis in my size in my country. The skateboard I got is sold in my country 2x-4x the price I got it here for. I love TradeInn and will continue to use it for my sports needs!

***I also want to note that you will receive a tracking number which will help you track your parcel and this is not TradeInn's responsibility to check if your order is already at your local post office. You can check PostNL, AfterShip or your country's post website to check the status of your shipment.
***From experience, they would take 3-10 days to ship out my order and transit time from the Netherlands to the Philippines is 10-20 days (I found that this varies depending on the size of my order hehe). The delays are only really because of PHLPost. Still, I am happy to continue using TradeInn
***Customer Service is alright. Both times I had to reach out to them, they were able to answer my queries.