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ToysRus Reviews Summary
The company's reputation is mixed, with notable strengths in product selection and knowledgeable staff, particularly in-store. Customers appreciate the variety of toys and items available, which are often hard to find elsewhere. However, significant concerns arise regarding customer service, particularly related to shipping delays, poor communication, and inflexible return policies. Many customers report frustrations with damaged items, unfulfilled orders, and a lack of timely support. Overall, while the company offers a diverse range of products, its customer service practices and fulfillment reliability require substantial improvement to enhance customer satisfaction.
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The service is good employees are approachable and they're very accommodating. Good job guys my daugther love to buy stuff from your store
I shop here at every birthdays and christmas for my children and they always have everything I need. Sometimes pricey but worth it.
Their service is ok, but I dislike that their shipping is generally higher than other places or is exceedingly slow.
Pre-ordered MLB The Show 17 for my son and didn't get any of the preorder bonuses. Recommend Ordering it somewhere else like GameStop or other video game stores.
Got my Switch here when it was sold out everywhere. I also get toys for my nephew here. Thanks Toys R Us for always providing good value.
My children are very excited to go to this Awesome store, and it is a one stop get all store. You can get toys and teaching stuff here.
Absolutely Awesome
I buy here a lot for my kids. Website is well organized and delivery is pretty fast. I've had to do returns a few times and they're really good with that!
They are so awesome whether it be service or toys. Well, the selection is good too. Just check them out if you wanna grab some awesome updated stuff
I really love going to their store as a kid and even as an adult I still love going to their store to buy myself jigzaw puzzles
I love shopping here for my kids, always good prices and the employees are really friendly. I would always recommended this store to a friend. In and out really quick never super busy
Good quality
Sales are great
Great selection
Numerous locations
Hands on toy trials
Whats not to like if you have kids
Para comprar juguetes y repartir felicidad entre los mas pequeños de la casa. Hay de todo y con envío a casa en un tiempo aceptable.
Customer service is excellent, quality is good (you get what you pay for, it's not high end) and returns are easy.
The selection is awesome for both toys r us and babies r us. The prices are fair if things are on sale. If they are not on sale, they are more on the expensive side.
The same thing goes with babies r us registry service. It is awesome that it has tonnes of selection. And it is also great that there are so many locations that makes it convenient for customers. However the registry itself is tedious to make. It took me hours to delete all the "preexisting" items on the registry. And the added shipping cost to items makes it unfriendly to the gift givers. The other catch is that when you want to return a few items you realize you don't need from the registry and do not have a gift receipt, they only give you credit for the lowest price it was at. And the promotion's in the u.s. are not viable in Canada. So if you were hoping to get your 10% off when you buy the rest of your registry, you are kidding yourself.
Wide selection of toys, but price is very steep. Makes it very expensive to make any purchases. Hope they can provide some discounts and sales.
Best toys and many of LEGO blocks, one of my favorite shops, because i'm still kid:-)
If you search gifts or something for you, nothing is better:-)
Shopped from their website to purchase toys for my nephew for this Christmas. I was spellbound to see so many varieties of toys. I wish if I could buy all of them. Highly recommended.
I know places with better prices, but in this store they've got everything what i dream to buy for my two yeras old daughter. Toys R Us is in all biggest and sometimes small towns, and this is big +
Ordered on line (which I do every Christmas from Toy "r" Us, only to find out I had ordered the "outdated" version of the NFL gameboy series. Returned following instructions on-line, verified they received item by checking link they provide and had no problem receiving my money back. Great experience.
I have to drive to the city neighboring our city to go to toys-r-us. But I normally can find great toys and gifts and even baby clothes! Love shopping online for gifts for the kids and the shipping is affordable and quick.
I just wish they would turn the baby's-r-us back into a toys-r-us in Spokane wa.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members