Tortoisetown

I paid for a pre-ordered an eastern painted turtle over a week ago day before delivery. They sent me an email saying they had none leftand what they have available so I selected another turtle and within 30 minutes they send me another email telling me that that turtle Had just been sold and was no longer available first why would you let someone pre-order a turtle if you're not gonna have one available second all, if you only have one turtle of another species, why would you offer it to me and then turn around and told me it wassold underneath me

Tortoise Town

I realized I never shared this experience when it happened, but I believe it's still relevant. A couple of years ago, I ordered a yearling Sulcata tortoise from Tortoise Town on November 23,2022. I had a properly prepared enclosure, expecting a healthy 4-5 inch tortoise, with the correct temperature, humidity, and lighting.

However, when the tortoise arrived, it was immediately clear that it was not a yearling but a severely ill hatchling. It was unable to open its eyes or hold its head up. I contacted Tortoise Town's customer service, only to be told that the tortoise was "just a month away from being a yearling" and that they would not issue a refund if it arrived back to them deceased. Additionally, they stated that any return would be subject to a 20% restocking fee.

Despite my best efforts to care for the tortoise, it was already too sick upon arrival and, unfortunately, did not survive. I paid a total of $364.95 and was left with a deceased hatchling and no refund.

I'm sharing this as a warning to others—be cautious before purchasing from this company.

Amazing customer service and tortoise was very healthy and she is so adorable I would definitely recommend buying from tortoise town… and they have an amazing setup for the babies. This is what they say :)" Yes we just keep them in 20
Gallon tanks painted sides, deep substrate, plexiglass on side, 10% t5 uvb plus 60
Watt ceramic heater on one end" witch I can confirm and it makes me so much more confident in getting a healthy baby..

Tortoise Town was great to work with. Customer service was wonderful. They were prompt with their responses and answered any questions I had. Once ordered my tortoise arrived promptly. After soaking in some water she was actively moving about her new home!

Got a baby eastern painted turtle for my son. I've never had a turtle, so I called an embarrassing number of times, and each time I'd call, I'd have a new series of questions that I had forgotten to ask before. The guy would answer or call me back every time. He was awesome and so helpful. The turtle was healthy, and we got exactly what we asked for. It was shipped quickly and safely immediately after purchase. We had the turtle in less than 24 hrs. I've got a very happy birthday boy. Thanks again!

I had to purchase a new Spanish softball turtle that died Is not even having it a week. I was able to get in contact with is tortoise town an explained to them what happened. They were real easy to talk to and professional. But they was able to get another turtle turtle out to me within A-day in All I had to pay for was the shipping which was reasonable is the reasonable. In this animal's doing 10 times better better. I have done business with them in the past I still have nothing bad to say about them. Great service. And healthy pets

Ordered my Hermann's tortoise last week and recieved her within a few days. She's active and healthy. Unsure of why there are so many bad reviews, we had a great experience. Do your research and read their website. They clearly state they can't guarantee gender and if there's an issue you have to pay shipping. Not sure why that's so surprising for some folks.

My two new baby box turtles arrived overnight in a heated box last week. We are very happy with the quality of the animals as well as the shipping packaging. We also had some questions and they emailed us right back, offered to check out our habitat if we sent photos to provide even more service. I would 100% buy from these guys again.

I've heard of people ordering tortoises and getting very sick and unhealthy tortoises or turtles, the wrong turtles, or nothing at all. I ordered a crested gecko so I'm not sure if that has anything to do with having a good order, but shes arrived in seemingly pretty great health so far. The very big problem for me is the fact that it took a month or so for them to even ship it to me. I got a notice out of no where that my order had been completed and they were shipping it, so I checked my orders and I got a tracking number and it arrived the day after. If you get anything from here make sure not to forget about it or else you might have an animal in a box that you didn't even know was supposed to be arriving. Overall it was an ok experience, didn't think they would actually send my animal though.