Tortoisetown has a rating of 4.0 stars from 108 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tortoisetown most frequently mention customer service. Tortoisetown ranks 1st among Fish Store sites.
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Amazing customer service and tortoise was very healthy and she is so adorable I would definitely recommend buying from tortoise town… and they have an amazing setup for the babies. This is what they say :)" Yes we just keep them in 20 Gallon tanks painted sides, deep substrate, plexiglass on side, 10% t5 uvb plus 60 Watt ceramic heater on one end" witch I can confirm and it makes me so much more confident in getting a healthy baby..
My turtle died within 4 days of purchase. Further I paid for a male yearling and was sent an ill unsexed hatchling.
Amazing customer service and tortoise was very healthy and she is so adorable I would definitely recommend buying from tortoise town… and they have an amazing setup for the babies. This is what they say :)" Yes we just keep them in 20
Gallon tanks painted sides, deep substrate, plexiglass on side, 10% t5 uvb plus 60
Watt ceramic heater on one end" witch I can confirm and it makes me so much more confident in getting a healthy baby..
Tip for consumers:
I would only buy from tortoise town if I was gonna get any more babies
Products used:
Ibera Greek tortoise yearling
I've had no fewer than 7,000 questions about raising tortoises and the team of Brieanna, Joanna, Ray or Brian always respond quickly, kindly and very informatively! They have been a terrific resource even after the sale which is a true mark of a great company. If you are looking for a great place to buy an exotic - TortoiseTown and its people know their stuff!
Products used:
Russian Tortoise - buy the habitat set up from them too! Way better than piecing things together like we did.
My turtle died within 4 days of purchase. Further I paid for a male yearling and was sent an ill unsexed hatchling.
* Tortoisetown attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We received munchkin extremely timely. He came well packaged and warm. He is very friendly. He's not shy in the least. Very well cared for. He's a tad pricey with the shipping charge. Very fast communication via email. I prefer talking to someone. Thanks!
They were quick to help me with my tortoise and we now have a healthy tortoise named Taco. It's very much loved.
We ordered a blue iguana hatchling (named Cyan now) who showed up in perfect health. They are well socialized and, even though iguanas are skittish, this guy calms down easily when startled. Building more trust every day, I'm able to gently handle them multiple times a day to help them remain comfortable with handling. Tortoise Town was very helpful and answered all of my questions as they came. We're in love with our new edition and very grateful to Tortoise Town for such a beautiful, captive bred animal.
I ordered a baby (well developed) red eared slider on Dec 7th at 12:00pm with around a 50$ "overnight fee" to make the total around $154.00. I received the turtle Dec 13th. She is a happy healthy baby turtle, and exactly what we wanted, but I wish there was more information about possible delays and them not shipping Thursday-Sundays. It's is for the animals safety of course, but I would have ordered sooner if I had know this information. Overall very happy and would use them again.
This has been the best decision we have made in our life. Taco is sociable and full of personality. Greatest addition ever.
Ordered two het ivory Sulcata turtles and received them this morning. Suppose to be male and female however not sure which is which. Says they came with a care sheet but they didn't. One arrived dead and the other severely sick. Won't eat, can't open its eyes and barely moves. Took to the vet for antibiotics and was told it'll be an uphill battle and not to expect the best. When you try to call they never answer so you have to leave voicemail that they never return. Absolutely the worst customer service I've ever encountered. And the worst quality pets ever
* Tortoisetown attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, we are sorry to hear you’ve been having trouble with your new tortoises. We have a seven day guarantee in place so we will be replacing the dead tortoise if it died within or before 7 days of delivery. Please email us and we can resolve this issue
I ordered a 3 toed hatchling box turtle which initially arrived cold, lethargic, and eventually passed nearly 3 days later. I'm not exactly sure who I worked with via email, but the individual I did communicate with made me feel like customer service was great to work with. I very much appreciated them listening to my concerns and going above and beyond to fix the problem. Despite it being the holiday weekend, they were prompt to respond and worked with me on the shipping date to be able to be home to sign for the new hatchling. I won't lie, I was very nervous to open the package to see how the new little guy would be, but the packaging was great! It was still very warm, the little guy was alert, active, and started eating as soon as he was placed in his new home. No doubt in my mind that this hatchling is going to be thriving. I'm giving them 4 stars only because of my experience with the initial hatchling, however, customer service is 5/5 and if this was my initial experience I would definitely give a 5/5 star rating for the new hatchling I received. Thank you tortoise town for going above and beyond to rectify the situation.
Brian has been an amazing guy to work with! And I really want to thank Tortoise Town (TT) for giving me one of the most beautiful creatures I've ever owned. In the weeks leading up to my purchase I was doing my research as a potential owner, and I was coming across a lot of misinformation on the web and AI sites like ChatGPT. I decided to reach out to TT via their general contact form on the website for clarification, and Brian got back to me the same day via text message and gave me the clarification I needed. In addition, I was also undecided between two very similar species of tortoises, and Brian helped me decide which one was right for me and explained the different nuances between the two species. When the time came to ship my little guy Apollo, he arrived early the next morning. I gave Apollo a nice warm soak immediately and then spent the next couple hours giving him shell rubs and a comfy space for him to take a nap from his long journey. It wasn't long before I started to realize that he had a very sociable and sweet personality :) I had expected him to retreat into his shell for most of the first day or two upon his arrival, but retreating to hide was the last thing on his mind. Within hours of his arrival he was already walking all over a warm spot on my bed and stealing hearts amongst all my friends lol :)
Thanks so much Brian and TT. I am so so happy with my little man!
Tortoise Town was great to work with. Customer service was wonderful. They were prompt with their responses and answered any questions I had. Once ordered my tortoise arrived promptly. After soaking in some water she was actively moving about her new home!
Turtle is happy, healthy and active. Arrived later than expected (ups problem) but made it to Colorado and acclimated quickly. Responsive customer service over email. Would use again
I would recommend this place if you're looking for a turtle! We received our the exact day we ask. We were dodging snow storms! The hatchling box turtle came healthy and he is eating already! The first night home! You guys made my daughter a very happy little girl!
I ordered a red footed tortois for my daughter's birth day. He came quick, and is absolutely beautiful. I was pleased with how calm he is and has no problem being handled. The next morning he ate, and has been exploring his new cage and being very active. The only downfall is thankfully he was delivered in less than the 24 hour mark because the heat pack had stopped working and he was freezing and slow. Overall very satisfied and love our new family member!
Received a beautiful baby Greek tortoise from TT, and she was home in less than 24 hours, and I'm in CA in the other side of the country. Also well taken care of and in good health - she was shipped with a heat pack to keep her warm, which is reassuring. Very happy with my tortoise and Tortoise Town!
Was a bit worried but our baby arrived yesterday and while sluggish upon arrival (even humans would be jet lagged!) he perked right up after a nice soak and introduction to his habitat. We are so happy and can't wait for kids' response on Christmas morning. So great! Thanks Tortoise Town!
Great all around! Easy to talk to, get good feedback. Also learn about the care the tortoises are getting. They helped with directions to since I had a hard time finding them but we're super great to talk to you. Plan to keep in touch with them and then several weeks.
Ordered a baby Russian Tortoise from them about 6 years ago. He was healthy when he arrived. He's happy and healthy now.
Thank you so much to Tortoise Town for our new family member. He is amazing. After showing up safely, he got a nice warm soak and an introduction to his new habitat. He loves it!
Thank you!
GREAT SERVICE! We absolutely LOVE our new baby Hermann tortoise who arrived this week. She is perfect, interactive, and adored by my kids. It was easy to work with this company. They e-mailed back same day when I had questions. They shipped exactly when they said they would 2 days after I contacted them and our tortoise arrived the day that was scheduled packaged carefully. The phone number didn't work when I called, but e-mailing was easy and fast and actually more convenient, so I would try that if you have questions.
Products used:
Hermann tortoise - well established baby
Online ordering experience was smooth, check out was fine. We were promptly notified of shipping... but upon arrival tortoise was upside down, wet, and very cold. Heat pack was included but it wasn't warm and no where close to the tortoise to do him/her any benefit. After about 2 hours under the heat lamp he was up and moving like normal luckily. If it hadn't been for his condition upon delivery I would give more stars. Oh and not to mention the UPS driver never got a signature as per instructions, never knocked or anything and box was just left outside.
Great site, awesome customer service. I submitted my order Saturday night and my order arrived by Tuesday. I called the number on the site they answered immediately and gave me an update as well.
I was looking for a Giant Leopard tortoise. Not easy to find. Tortoisetown had one. Now I must admit I would have loved to have seen a picture first. BUT Brian said he had a perfect female and that's what I got! Just beautiful! I plan to purchase a male in the near future. I wouldn't hesitate to purchase another tortoise from Tortoisetown!
Tortoise Town is a family owned and operated turtle and tortoise farm that is proud to sell ONLY healthy captive bred tortoises, box turtles, and aquatic turtles, chameleons, geckos, snakes, and iguanas. We also sell tortoise enclosures, chameleon cages, and everything else you would need to start caring for your new reptile- ranging from food, to special UVB lighting.
Hi, we have a guarantee in place so we will replace your turtle! Please email us and we will get you set up with a replacement