SaltwaterFish

Save your money and buy elsewhere. Bought several fish in order to receive a free one. Paid fish were fine upon arrival, though not packed the best, but the free one was of course dead. Of course they will do nothing about it - in reading other reviews it seems they ship dead or sick fish as part of free promotions.

Placed an order and it charged me but never loaded confirmation page and no emails. The money from account sure got deducted though. Shop elsewhere until they fix this issue, or scam. Whatever you'd like to call it.

Purchased some beautiful corals and fish from them. The package arrived quickly, and the box was packed very well! It has been over a month, and all of the hammer coral and gobies are doing wonderfully. Quick and easy process - Will certainly be returning!

I have only but good experience with saltwaterfish.com. Quality of the animals is great and their customer service is top notch. Always eager to receive the email specials since there is also a great deal. Most places only sell corals but here you can find everything, fish, corals, invertebrates, rock and aquarium supplies. I have had a saltwater aquarium now for 6 years and purchased from other locations but I know stick with saltwaterfish.com.

The shipping is a problem. It had me either pay an extra $6 or pick it up at a holding place. Although fish came alive and well, I'm still annoyed about the packaging fee. I think their store is a little bit overpriced to be honest. Not sure if it's worth it as foxy salt water fish is a lot better. They care a lot more. And I've received healthier and better shipments.

They have a special buy $249 you get a free fish. I chose a blue hippo tang. I thought, these guys are usually $100 easily. So I received my package, the blue tang was dead in the bag. I did what I was supposed to and they told me I could get a free one on my next order. I told them I will not be placing a next order because I don't have $200 for another order nor the room in my fish tank for more. I told them I would like a replacement sent. They said too bad so sad we don't do that for free fish. So, I spent more than I wanted to, to get the free fish, then I don't even get to enjoy it since it was dead. I guess they didn't specify if the free fish was going to be dead or alive so there's that. It's a scam. A dead fish is a dead fish, it should be replaced. If I sent a broken item to a buyer, I would have to send out a replacement. That's how fair customer service works. Not here though. Don't spend your money here.

I used to like this saltwaterfish.com but not anymore because they won't let me buy stuff from them and they said that they kicked me out from buying anything from them again. When I never did anything that they are saying that I filed against them with my PayPal account but I got hacked and the hacker attacked all of my social media accounts trying to get money from people so, now I feel like they are discrimination against people who have disabilities because I have bought stuff from their website for my saltwater aquarium.

Skeptical of ordering online, however process was easy and simple, had a couple of questions regarding delivery, customer service through their live chat was fast and informative! Order was delivered ontime! Rec'd my livestock and begin acclimating as instructions stated (were included- that was a plus) It has been 2 weeks since my delivery, and everything is doing fantastic, will for sure order from here again when ready!

We placed an order after hearing great things about the service. The fish arrived all dead with almost no water in them. The invertebrates were all dead, none moving even after we put them in our tank. It is amazing that a service like this couldn't provide water for their fish. I reached out to them and was told to take pictures and file an RMA.
We sent in a few pictures, and rather then work with us to resolve or give us credit, said sorry no refund because we didn't take photos according to their specifications. They never mentioned this when i reached out originally. How am i supposed to dig dead fish 3 days later out of the trash to take pictures according to their parameters; just not realistic.
Avoid this service like the plague, they have no care for the creatures they send and even less for the customers!

Received my order with exceptional packing and timely delivery. The 15 day guarantee is the best in the business and provided peace of mind but it was not needed. The variety was mind blowing vs other online options and my local fish shop

I ordered 5 fish from saltwater fish.com. All 5 bags were extremely loose with no air pumped into bag. 1st bag ( lemon peel angelfish) gills were red, died overnight. 2nd bag ( blue tang was 3/4 of an inch, bumps very visible on fish) 3rd bag ( neon dottyback just under one inch looked hungry and not cared for, died second day. 4th bag blue Fiji damsel, flukes all over it, the 5th bag Fiji damsel was ok). My main concern is they are killing fish every day, because they don't care enough to put oxygen in bags, must be where they can save on expenses. If a zero was on the rating scale that's what it would be.

We ordered 2 fish from this company nearly 2 years ago. Everything was healthy until we decided that 2 weeks ago we would place another order. The fish were fine until the 8th day. Fish started dying because i didn't take a picture of each fish on a paper towell with my name on it and date they refuse to send us our money back. They also said they were going to refund 1 fish the henochicus butterfly but changed their minds and are only refunding 44$ for shipping charges. Do not order from this company unless you want to lose all of your fish and good luck getting your money back.

I bought the Bluetooth Current USA loop system for my reef tank. Two IC Pro light Strips with bracket holders and 4 Epumps. I have replaced the 1050 gph Epumps so many times I've lost count. You're lucky if you get a full year out of one. When my Bluetooth stopped working on the system I was referred to saltwater aquariums for technical support. After trying to contact Brian several times, I was told to email him. I got a single email telling me how to re-connect my Bluetooth again, which did not work. After several more attempts my emails went unanswered. The bells and whistles aren't worth the expense of buying any current USA product or dealing with saltwater aquariums!

Decided they could not provide the fish advertised, claimed I would get a refund for one fish in the order. Still have yet to see it. The two other fish were shipped to me without any option to change, meaning I was charged full shipping despite getting a partial order. When the fish arrived, one was dead upon arrival, but since I did not have time to file a report without 5 hours of delivery, they claim they will only give store credit. Absolutely terrible experience. These people are thieves.

Bought crabs, snails, and a fish. Packaged arrived in 110 degree weather in late afternoon. I read on their website that they checked the weather? Opened box and it was like a sauna in there. All crabs and snails were not packed in water and were cooked upon arrival. Fish arrived in dirty swamp like water and I tried to save it, but it died 2 days later.
They gave me store credit for everything after arguing with them for 3 days. But now I'm trying to use up the credit and there's no free shipping unless I order double the amount and there charging $10 more for packaging?
I guess I'll clear my account out, but never again. BTW- There prices are $2 to $10 more than Live Aquaria.

I will never buy from saltwaterfish.com again. These people have messed up my order twice on the same order. They ship out fish that are in no condition to make it to the tank. I had one of the bags leak out and the fish was dead on arrival. The customer service is horrible. I've been hung up on after being on hold for over 30 mins! Then when do get a hold of them. I tell them the order is messed up. They are rude about it. Im taking my business elsewhere, no thank you. Good luck saltwater fish.com you need to change the way you treat your customers! Never again!