SaltwaterFish

I purchased 2 fish from Saltwaterfish, they arrived the next day and in seemingly good condition. I followed the enclosed acclimation process and all was fine. Within 2 weeks my well established tank was in trouble. I performed a complete chem test with everything showing good readings. At nearly the 2 week mark both new fish were dead and others were looking ill. I was told they had Crypto, since I have coral all I could do was turn off all lighting and lowered the salinity during the next few days. To no avail all of my fish are dead.
With nothing new introduced into my tank for many-many months there is little doubt the ICH came from these fish. I received only a store credit for the 2 fish that I purchased.
Tough luck.

I wrote this review because I was surprised to see the low rating on this site. They have been my supplier for now 15 years and I have found there service and superior to anyone in the industry.
I assume the only ones th atuse this site are looking for someone where to $#*!. But they have 5,000 good review on TrustPilot.com.

Here are my recent product recieved

I've used Saltwaterfish.com for years and they consistently have the best selection of fish and corals and inverts and have always worked with me if there are any issues with my order. The customer service team is great. I've had no issues and wouldn't think of going elsewhere!

Skeptical of ordering online, however process was easy and simple, had a couple of questions regarding delivery, customer service through their live chat was fast and informative! Order was delivered ontime! Rec'd my livestock and begin acclimating as instructions stated (were included- that was a plus) It has been 2 weeks since my delivery, and everything is doing fantastic, will for sure order from here again when ready!

I received a ridiculously Sexy Shrimp, so small you can barely see it. I received a Derasa Clam that was about an inch in size and looked cut in two. The other inverts I ordered were small and looked terrible. DO NOT ORDER ANYTHING FROM THIS COMPANY.

Bought hundreds of dollars worth of fish from them. First time... when i went pick them up from Fedex they looked all sick. Next day they all died. They did give me store credit so i bought from them again. They same thing happened with the second order. The other day my shipment came in and there was a DOA. They say if you report it within 5 hours of receiving they will issue your money back for that fish. The fish i ordered was 28.00 they only refunded me 19.00. I think they poison the fish so you have to keep buying from them. I'm cutting my losses and never using this site ever again.

Ordered 4 fish, 2 came in very skinny turned out to be ich. I have a beautiful purple tang about 6" about 10 years old which now has ich, in fact all fun fish are now sick. I have alot of rock which makes it difficult to catch the fish. This company sends out sick fish with no warrenty. All the fish i purchased are now dead and I expect all my old fish will also dye soon. Stay away from this place. I would rate -5 but i can only give them 1 star.

I had same experience fellow reviewers have had. DOA livestock ( understandable seeing they use fed ex) and given store credit that you have to pay $40 shipping to use. What's the point of a guarantee if you have to spend 5 times the money to be made whole. They won't waive shipping to replace your losses. They want you to spend $100 to redeem a $14 credit. Policy is a joke. I refuse to do business with companies that have no honor. Do the same. Shop elsewhere. These guys are full of Shiite.

ORDER A BLACK LION FISH THY SENT EMAIL STATEING OK CHARGED ME AND SENT A RED ONE WAS TOLD BY I GUESS OWNER HE WOULD TAKE CARE OF IT AND NEVER DID WILL BE GOING TO FED TRADE COM. AND BBB. WOULD NOT RECOMMEND THIS PLACE.

Worst company I have ever done business with. Set up an aquarium for a nonprofit of
Organization (boys and girls club) to teach conservation, protection, and ecosystem on the oceans reef. Saltwaterfish.com sent animals that fedex left over night and didn't get sent. Well saltwaterfish.com decided that acclimating them and sending them the following day was ok. This is NOT ok and risks the animals life. When I called, complained, asked to not send the fish overnight, and compensation for a delay, they canceled the order, never gave a refund, and banded the organization. We had to report the issue to the bank and of course was favors in behalf on the boys and girls club.

This site is an absolute scam. They ship dead fish and then claim to have a guarantee. When asked to simply ship the fish that were ordered we were told thats not how it works. By the time you apply the credit it doesnt even cover shipping on the next order. Then they again ship dead fish and wont credit you again because its against their policy. They have no problem shipping dead merchandise several times but only credit you once. Im out close to $100 from this site. DO NOT BUY, total ripoff