SaltwaterFish

Customer service does not exist. No refunds on items that arrive dead. Yet you pay $40 for shipping (2) 1" shrimp? WTF? Shop elsewhere please! Don't support this fecal train wreck of a business.

Great prices. Fast shipping. I needed help and contacted customer service by chat. Quick and easy!

Bad business with this company will never order from them again I received half of a store credit for a fish they arrived half dead

I have ordered marine fish and corals from this company for 8 years and will not buy again. The order was placed in my name; however, the company did not have available two of the fish I paid for. So, a call comes to the house while I am at work putting my husband on the spot that the only replacement available for a chocolate tang is a convict tang. I did not want a convict tang and considerable difference in price, tank compatibility, and brilliance exists between these two fish. My husband inquired about a refund for the fish not "passing inspection" which I believe were sold out instead, and was told by the representative that this was his only option. When I found out what occurred, I was very upset and the manager stated there was nothing she would do. She was rude and told me to donate the fish I did not want to a library or school. This is the most rude and unethical response I have ever dealt with. What I am doing in reality is accepting the blame for this company's bad customer service skills and donating money to Saltwaterfish.com for a product I did not want. This is a really poor way to conduct business. The manager additionally informed me that phone calls are made to households; therefore, if a child, guest, or whatever answers the phone, this individual will be making choices on replacements as stated "it is not our policy to request the person that placed the order in their name." I additionally paid additionally charges to Saltwater.com to have my delivery arrive prior to 12pm of which did not arrive until close to 4pm... so, some species were dead on arrival. That is, a box sitting in a hot FED EX truck for hours in Arizona in the middle of three digit weather. All in all, the customer service, service in general, and guarantees have changed. IT is obvious the staff and company do not care about the customers or having the livestock arrive safely. Would not recommend!

I am a frequent customer and saltwaterfish.com is awesome. If you have doubts call them and personally talk to them about any concerns you may have.