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Tortoisetown Reviews Summary
Tortoisetown has a rating of 3.5 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tortoisetown most frequently mention customer service, great experience and little guy. Tortoisetown ranks 1st among Fish Store sites.
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Got my boxie really fast, ordered Sunday and was sent out Monday afternoon, delivered early Tuesday. So far she is doing really good and seems really healthy.
Online ordering experience was smooth, check out was fine. We were promptly notified of shipping... but upon arrival tortoise was upside down, wet, and very cold. Heat pack was included but it wasn't warm and no where close to the tortoise to do him/her any benefit. After about 2 hours under the heat lamp he was up and moving like normal luckily. If it hadn't been for his condition upon delivery I would give more stars. Oh and not to mention the UPS driver never got a signature as per instructions, never knocked or anything and box was just left outside.
I ordered a red footed tortois for my daughter's birth day. He came quick, and is absolutely beautiful. I was pleased with how calm he is and has no problem being handled. The next morning he ate, and has been exploring his new cage and being very active. The only downfall is thankfully he was delivered in less than the 24 hour mark because the heat pack had stopped working and he was freezing and slow. Overall very satisfied and love our new family member!
Thank you we love our Sulcata Tortoise. Everything arrived as promised and on time. Thank you again.
We ordered a blue iguana hatchling (named Cyan now) who showed up in perfect health. They are well socialized and, even though iguanas are skittish, this guy calms down easily when startled. Building more trust every day, I'm able to gently handle them multiple times a day to help them remain comfortable with handling. Tortoise Town was very helpful and answered all of my questions as they came. We're in love with our new edition and very grateful to Tortoise Town for such a beautiful, captive bred animal.
I was doing my research on Albino Sulcutas. Found some breeders online. Came across Tortoise Town and they were so helpful and answered questions I had. We made our decision to go with a Well Started Tort. He showed up in perfect health. Right when we put in his new home, he was very active and began to eat right away. We just love this guy. Tortoise Town is the best! Thank you!
Our turtle arrived and he was ready to explore immediately, so he was soaked in some warm water, put under the light and was very happy!
I've had no fewer than 7,000 questions about raising tortoises and the team of Brieanna, Joanna, Ray or Brian always respond quickly, kindly and very informatively! They have been a terrific resource even after the sale which is a true mark of a great company. If you are looking for a great place to buy an exotic - TortoiseTown and its people know their stuff!
My nosy be panther chameleon is a dream. He's so loving. Was very tame and loved to be held and played with from 1st day. I was very happy with your service. I want an iguana next!
We received munchkin extremely timely. He came well packaged and warm. He is very friendly. He's not shy in the least. Very well cared for. He's a tad pricey with the shipping charge. Very fast communication via email. I prefer talking to someone. Thanks!
Turtle delivery today. Packaging was great. So far a happy turtle and happy little son to enjoy it
They were very informative and flexible. They shipping was fast and they followed up on all my questions right away.
Amazing customer service and tortoise was very healthy and she is so adorable I would definitely recommend buying from tortoise town… and they have an amazing setup for the babies. This is what they say :)" Yes we just keep them in 20
Gallon tanks painted sides, deep substrate, plexiglass on side, 10% t5 uvb plus 60
Watt ceramic heater on one end" witch I can confirm and it makes me so much more confident in getting a healthy baby..
Got a surprise tortoise and I ordered the deluxe kit from tortoise town. It had everything I needed and arrived very fast!
I think the end of the shell looks to rocky and spikey I think it's supposed to be like smooth shell at the end
My turtle died within 4 days of purchase. Further I paid for a male yearling and was sent an ill unsexed hatchling.
I ordered a banana ball python from cbreptile.com and I keep getting emails saying to review this company. I didn't even order from you guys and still don't have any info on when my snake will be arriving
We are shipping your snake this week as we don’t ship over the weekend so was not possible to go out last week, please email us and we will tell you when we will deliver the snake!
I would recommend this place if you're looking for a turtle! We received our the exact day we ask. We were dodging snow storms! The hatchling box turtle came healthy and he is eating already! The first night home! You guys made my daughter a very happy little girl!
I ordered mazuri food and cactus pads for my tortoise. I opened the box and the lid was off the mazuri container and pellets were everywhere. What a mess!
Hi, if you just reach out to us through email, we will happily solve this issue for you.
From the business
Tortoise Town is a family owned and operated turtle and tortoise farm that is proud to sell ONLY healthy captive bred tortoises, box turtles, and aquatic turtles, chameleons, geckos, snakes, and iguanas. We also sell tortoise enclosures, chameleon cages, and everything else you would need to start caring for your new reptile- ranging from food, to special UVB lighting.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we have a guarantee in place so we will replace your turtle! Please email us and we will get you set up with a replacement