On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tortoisetown Reviews Summary
Tortoisetown has a rating of 3.5 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tortoisetown most frequently mention customer service, great experience and little guy. Tortoisetown ranks 1st among Fish Store sites.
We monitor reviews for authenticity
I was looking for a Giant Leopard tortoise. Not easy to find. Tortoisetown had one. Now I must admit I would have loved to have seen a picture first. BUT Brian said he had a perfect female and that's what I got! Just beautiful! I plan to purchase a male in the near future. I wouldn't hesitate to purchase another tortoise from Tortoisetown!
This has been the best decision we have made in our life. Taco is sociable and full of personality. Greatest addition ever.
Quick and concise. Hatching arrived in excellent health.
Received a beautiful baby Greek tortoise from TT, and she was home in less than 24 hours, and I'm in CA in the other side of the country. Also well taken care of and in good health - she was shipped with a heat pack to keep her warm, which is reassuring. Very happy with my tortoise and Tortoise Town!
After several contacts, my order was finally shipped two weeks later. Also, I paid extra for a male and female but I received two males.
But my Leopard Tortoises seem heathy and happy.
Great site, awesome customer service. I submitted my order Saturday night and my order arrived by Tuesday. I called the number on the site they answered immediately and gave me an update as well.
Brian has been an amazing guy to work with! And I really want to thank Tortoise Town (TT) for giving me one of the most beautiful creatures I've ever owned. In the weeks leading up to my purchase I was doing my research as a potential owner, and I was coming across a lot of misinformation on the web and AI sites like ChatGPT. I decided to reach out to TT via their general contact form on the website for clarification, and Brian got back to me the same day via text message and gave me the clarification I needed. In addition, I was also undecided between two very similar species of tortoises, and Brian helped me decide which one was right for me and explained the different nuances between the two species. When the time came to ship my little guy Apollo, he arrived early the next morning. I gave Apollo a nice warm soak immediately and then spent the next couple hours giving him shell rubs and a comfy space for him to take a nap from his long journey. It wasn't long before I started to realize that he had a very sociable and sweet personality :) I had expected him to retreat into his shell for most of the first day or two upon his arrival, but retreating to hide was the last thing on his mind. Within hours of his arrival he was already walking all over a warm spot on my bed and stealing hearts amongst all my friends lol :)
Thanks so much Brian and TT. I am so so happy with my little man!
They were quick to help me with my tortoise and we now have a healthy tortoise named Taco. It's very much loved.
Arrived as described and on time. Started eating shortly after opening.
I'm very satisfied with the customer assistance and service. Most of all the care of shipping of my male Leopard tortoise he arrived safe and very healthy. Thanks very much
I ordered a 3 toed hatchling box turtle which initially arrived cold, lethargic, and eventually passed nearly 3 days later. I'm not exactly sure who I worked with via email, but the individual I did communicate with made me feel like customer service was great to work with. I very much appreciated them listening to my concerns and going above and beyond to fix the problem. Despite it being the holiday weekend, they were prompt to respond and worked with me on the shipping date to be able to be home to sign for the new hatchling. I won't lie, I was very nervous to open the package to see how the new little guy would be, but the packaging was great! It was still very warm, the little guy was alert, active, and started eating as soon as he was placed in his new home. No doubt in my mind that this hatchling is going to be thriving. I'm giving them 4 stars only because of my experience with the initial hatchling, however, customer service is 5/5 and if this was my initial experience I would definitely give a 5/5 star rating for the new hatchling I received. Thank you tortoise town for going above and beyond to rectify the situation.
I purchased a 3 toed hatchling box turtle. Upon arrival the heat pad was not warm, the hatchling was cold and had a paper towel stuck to its face. I warmed the hatchling up and placed it in its new home. I thought the hatchling was stressed due to its trip, but by the next day it was even more lethargic and struggling to open its eyes. 2 days later I have attempted to contact customer service, they denied the hatchling was shipped ill, and after attempting to explain the situation and how the turtle's health had declined, they didn't acknowledge any of my concerns and just stated there was a 7 day health guarantee if it passes within 7 days. I'm upset and disappointed about receiving a sick hatchling for the price that was paid. I've raised turtles my entire life and have raised 7 hatchlings, they are all healthy adults now, with two of them in their 20s. I understand the care and attention a hatchling takes and understand the needs of a box turtle. Don't waste your time or money with this company. The turtle I definitely believe was ill before being shipped, but by the off chance it was not, the poor packaging has definitely contributed to it having goopy eyes and arriving ill. Very disappointed overall with my experience with tortoise town and the quality of the hatchling I received.
I ordered the bearded dragon on Thursday December 28th and it is now January 2nd. Still haven't received my bearded dragon. I received email correspondence from CBreptile "The shipper" on 12/30/23 stating that my bearded dragon would ship soon. I paid 55$ for over night shipping. It would have been nice to not pay for overnight shipping if I wasn't going to receive my bearded dragon overnight. I will update once I have received my bearded dragon
I bought a Russian Tortoise for my son and got a well started hatchling. He is a very healthy active lil guy and seems pretty social for a new pet. We are so pleased. I definitely would recommend Tortoise town to others, shipping was clean and packaged with heat pad. This made my sons Christmas New Year! Thank you Tortoise Town.
So far so good. The little turtle arrived in 24hrs well packaged and in good shape. Will see how she does but the ordering and shipping experience was excellent.
Tortoise Town was great to work with. Customer service was wonderful. They were prompt with their responses and answered any questions I had. Once ordered my tortoise arrived promptly. After soaking in some water she was actively moving about her new home!
Ordered two het ivory Sulcata turtles and received them this morning. Suppose to be male and female however not sure which is which. Says they came with a care sheet but they didn't. One arrived dead and the other severely sick. Won't eat, can't open its eyes and barely moves. Took to the vet for antibiotics and was told it'll be an uphill battle and not to expect the best. When you try to call they never answer so you have to leave voicemail that they never return. Absolutely the worst customer service I've ever encountered. And the worst quality pets ever
Great communication between the staff and myself. When I had questions on their service, care of my turtle and the guarantee, they always got back to me immediately. Received my turtle in excellent condition and I am very pleased.
We got the turtle but not the supplies and habitat. Then I got a notice that the shipping was canceled and no one has reached out to me or let me know what was going on. No one will return my calls and I'm very angry.
Hi, we contacted you by email regarding this issue. We have send out your items and refunded you for the items we did not have in stock
The little booger arrived faster than I expected. The label for the package was created at 11:57pm 12/21 and it arrived by 10am 12/22. I even had several questions and requests, left a note in delivery instructions and was even able to get a response on both Facebook Messenger and over the phone in regards to my questions and my request for shipping were met! We got a "Caramel Leopard Tortoise" and absolutely love it! Once it took its first warm soak it was on the move like it had the zoomies! We got this as a Christmas gift for our eldest and can't wait to see the expression on his face. He has been asking for a tortoise for almost a year now. All our future reptile needs will be fulfilled through TortoiseTown! Thank you!
From the business
Tortoise Town is a family owned and operated turtle and tortoise farm that is proud to sell ONLY healthy captive bred tortoises, box turtles, and aquatic turtles, chameleons, geckos, snakes, and iguanas. We also sell tortoise enclosures, chameleon cages, and everything else you would need to start caring for your new reptile- ranging from food, to special UVB lighting.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, we are sorry to hear you’ve been having trouble with your new tortoises. We have a seven day guarantee in place so we will be replacing the dead tortoise if it died within or before 7 days of delivery. Please email us and we can resolve this issue