I got an order, first of there is 2 of a clearance item that I did not order 2 of. The second issue is that it states on the back f the invoice to call them for the return. I call and get hung up on the first time. Start calling and find a return button online so this time I hang up. Then I notice it is only for returns, no exchanges. So before hitting anything I struggle through trying to return my items only to be told after 10 minutes that she can't do it and I must do it online. I explain that I can not do exchanges it seems to only allow for returns. She tells me I have to do it that way. So then I had to play a new order and pay for shipping again, and to return the items I have I will also have to pay for shipping. So now I have paid for shipping 2x on one order. This would not have even happen if they didn't start f*ing with their sizing. I used to know what I was and order it isn any top or bra no problem. Now I can be a different size between similar/same items.

Bottom line I am stuck with 1 item I did not even order and had to pay for shipping 2x so I am out $18.

Really the best selection of cute plus size clothes. Significantly more cotton and rayon options than competitors. Clothes are typically good quality (but occasionally have designs easily damaged in washer) clothing, the majority of shoes are not great quality - but they are also one of the few stores I can find boots that fit my calves.
Prices are generally excessive - but they have a number of excellent sales.
It is inconsistent whether you can leave a review - which is frustrating.

Their return process for online orders is ridiculously inefficient. I went to the store to return my order and they said they could not issue a refund because I paid with PayPal. Called customer service and was told they would email a prepaid return label. They only sent a packing label and told me to pay the postage. Called back and was told again they would send a prepaid return label, still have not received it. I would not recommend this company to anyone and will be filing a complaint against them. With both PayPal and the BBB.

Okay so here it is so as I made the order on November 30th I was I get a text message saying that the package was delivered December 9th cuz I find out the package was still in Ohio and I live in San Francisco so then telling me that the so then they're telling me that was two packages when the supervisor only gave me one tracking number so one package comes with one shirt on Monday so I'm still waiting for the other 17 items that I ordered on the 30th so I'm sitting in my office today it's now November 17th still no package so I just got a text at 6:46 p.m. stating that my package was delivered I just left the office 15 minutes ago nothing came Torrid is such a joke you people are spending your money at this company and they don't give a damn dinner I probably didn't even send a package so I'm on there with customer service they're telling me to go back and look tomorrow and then give them a call back but according to their records it's delivered yet I just left the office and like I said nothing's there but yet they want me to wait 5 days before I get even entitled to a refund who the f*** do these people really think I am I'm not stupid it took $350 from me and I got nothing but one striped shirt you know what I'm not even going to deal with these people tomorrow I'm just going to contact a lawyer cuz I'm tired of these company taking advantage

Torrid decided to hire the most rude customer service agents ever. I call to complain that my package has not arrived, even tho UPS and Torrid sight is saying it's been delivered. I call Torrid and this women with a nasty attitude, says it's out of Torrids hands. I call UPS and check and it says my package again has been delivered. My question is... where's the merchandise then? I call Torrid again saying how can I file a claim, the lady again rudely says you have to wait 5 days before we can do anything. Interestingly enough you guys take the money out of my account at your earliest connivence, but I have to wait 5 days for you to care about my package not being delivered. Yea, not thank you! If this happens to you guys out there take it up with your credit card company IMMEDIATELY! You have options! Don't pay for merchandise, and then not receive your products. Especially in times like this...

They have a sale for 50% off the site and then a sale for 60% off site and wont price match or let you cancel orders. They use surepost to ship which takes weeks. The customer service is awful and the prices are too much $. Now that covid hit Idc if this place goes under. Hot topic is their sister site and its the same way. No free shipping on either unless you spend 50 bucks. Granted you spend 80 on sweaters there but still. Just a waste of time.

After online shopping and fishing for coupon codes I came across a few for this company. Two orders were received, processed and charged to my account. I then get an email cancelling BOTH and speaking with two reps saying the codes were invalid. Well they were not and I was charged. I want my orders at the original agreed upon value and they REFUSE to honor it. DO NOT SHOP HERE. Codes don't just pop out of thin air and just typing in randomness does NOT work. Those codes were valid.

I think it's extremely unfair that torrid raise their clearance price When they added the Bogo sale. I also I'm not fond of their delivery system. It tells you that the Merchandise you bought is arriving by UPS but you don't find out until the last minute that it's not coming by UPS and they transferred your merchandise to USPS. There were a couple times that I ordered from them & I was missing an items & both times the items that I was missing were no longer available so had to settle something else because I didn't want to have to deal with it taking forever to get my money put back on my card. Neither of those times did Torrid offer anything for The inconvenience. I order a lot of stuff online and when A Company messes up they always try to make things right and offer a discount on your next purchase but not Torrid.

I called customer service and they did not help me with my issue at all. I'm a constant shopper at torrid. I have spent so much at there stores and they said I didn't spend enough to receive torrid haute cash. Any one who shops there knows that any time you make a purchase at torrid you are spending at least 80 bucks every time. And that's being cheap. I am so disappointed in their lack of integrity and they lied straight to my face, I have my receipts. I am shocked at the lack of intellect on their ends and their incapability to help me with my query. Wasted close to an hr on the phone and got no help.

I've shopped here for years. Before moving to Texas I mainly used online because I lived so rural the nearest store is an hour away. Lately I've noticed they push online because the stores rarely have the same prices. That is quite annoying, I also suggest you return to the store - way less headache. The clothes are good quality slightly high in price but I've always laughed at the sweat by the fit because this is not true, I own jeans in three different sizes yet the fit exactly the same.

I've been a customer for years since Torrid opened their first stores. Loved the edgy look and they didn't offer that at any other store for bigger girls. Torrid has gotten super greedy since then. Their prices are set super high and their quality has gone down. The "normal prices are set at 30% - 40% off the MSRP. Which is the everyday " Sale" online and in stores. Customers earn Torrid cash depending on how much they buy for their Torrid Cash 50% sales but then their prices go to full price during these "Sales". Straight back up 40%. Whoever prices their items knows it's near impossible to get to $150 Coupon amount ( for example) no matter what clothes I pick out it almost always goes to $149 which forces you to buy either something else or an accessory. There was only one sales in their history they put certain items at their normal 30% - 40% off price you could also use your earned Torrid cash on. I spent a lot at Torrid and in the Rewards program you get $20 off if you spent $200 but that takes forever to get to you unless you buy in store. They are $40 behind on my account this past month. Also, after you purchase items you really want and everything shows it's in stock and then a week later you get emails that it was cancelled. This happens a lot. Dealing with many companies and orders this is the most unprofessional company I've ever dealt with. Several times I noticed they still charged me for it after they tell me it was cancelled in my order.If you pay with a Torrid Gift card don't expect to get your gift card amount back unless you spend days, weeks, and hours upon hours with customer service " specialists" trying to get just one $20 card out of 3 gift cards refunded. I had to spend additional 2 weeks to get the other 2 amounts back. Customer service is HORRIBLE. They'll say anything to get you off the phone. Also, several times they sent me the wrong items and they tell u to keep it and they'll send you the correct items out right away. But they are just telling you that to get rid of you. That item was sold out over a week ago! 3 orders in one year had clothing that had holes in them from someone who was way too happy with the price tag gun or white permanent staining indentations on black dresses I ordered for an event. They never credited my account after many calls later. I gave up. And they want you to. The clothing description on their sites are incorrect as well. For example, I purchased a pricey bra that supposedly had padding and it didn't. Material and washing instructions are different on the actual clothing then what it says on site which caused me to get stuck with a Dry Clean only item. Also, if you pay with PayPal forget getting a return done. It will take months. Torrid has become nothing but a big scam. From a former longtime customer. P. S If you have a Torrid card and you use it to make purchases make sure you get a breakdown on your charges especially if you purchase a lot.

Tried to Returned a pair of Jeans with receipt and bag for $56.95, Tags still on the jeans, (never worn) at the Dawsonville GA location. Purchased in late February, tried to return 9/4/20, first store web said open at 11am, store did not open until 12:10pm. Once opened would only refund $25. Even with COVID and being closed and would only give store credit. With my weight loss can no longer shop at Torrid. I was willing to accept half price due to hard times for so many business, but not store credit. Buyer beware.

Found a nice dress for my grangmothers funeral but could not try on the dress do to the covid (which is understanding). Tried to return the dress the next day (9/2/20) and was told I could not return the dress unless I "became a loyal member". Im already in mourning for the death of grandmother and Im running out of time and this employer completely took advantage of my situation. I highly advise EVERYONE to never shop at this store at the Southlands Mall in Aurora CO. Very nice store for plus size women but the worst staff...