11 days ago I placed an order on torrid.com. My order still had not shipped. Torrid's website states that orders ship within 1 to 2 business days. Not sure whats going on over at Torrid. Are they going out of business? Maybe they should if they are not delivering goods as promised. If Torrid ever decides to ship my order it will be my last order placed with them. Their customer service has a don't give crap attitude as well.

I tried 3 times today. Spent my 30 min lunch on hold, my 15 minute break on hold and never got through. After work spent 50 mins on hold and gave up. That music is depressing and the same music hospitals play while your on hold to make a scan app. I'm DONE.

Worst Customer Service ever! You can't reach their toll-free number. You're on hold for over half an hour just to be sent to voicemail and disconnected. The chat doesn't work and they don't respond to email. For the second year in a row are used my birthday reward. And for the second year in a row they canceled my order. Meanwhile the item is available and in stock online. I don't even know why I bother with the store. Horrible customer service. And their products fall apart now. So the quality has gone downhill as well. Would not recommend them to anybody. Buy elsewhere.

Placed an order 7 days ago and its still processing it stated 10 days until order will be delivered. I called today and had the worst customer service telling me I should know during torrid cash it takes even longer to ship... I ordered from this place once 2 years ago and will never order again. I'm leaving on business trip and hope nobody steals my package while I'm away. Figure out logistics this is why companies fail.

So I recently made an online order at Torrid. After a week they still have not sent my merchandise. On top of that I am trying to close on a home. I was just informed that I have to have my Torrid card paid off to get a clear to close. The problem is I can not pay my CC off if the items have not shipped because they are just pending and I can not cancel the order Due to their horrible online system. So now I get to pay 75.00 as a penalty from the builder until they will ship my order which they have told me will only be another 10 days at most. So now I am paying for a hotel every day and a 75.00 fee every day for not closing. THANKS TORRID! YOUR HORRIBLE SYSTEM WILL COST ME 2000+ DOLLARS FOR A 200.00 ORDER YOU AREN'T ABLE TO PROCESSS. NEXT TIME DON'T TAKE ORDERS IF YOU CAN'T PRODUCE THE PRODUCT IN A TIMELY BASIS!

THe quality of the fabrics they choose lra es much yo be desired. You certainly won't find high end fashion options. Instead you will find disposable clothing at higher end prices. Their jeans do not hols shape, the zippers on the jeans are ridiculously small. The t-shirts stretch out after one wear or ball up to the point they look a year old after one wash. A lot of the fashion is 'overdone'. But if you look you will find style choices to suit your needs in the short term.

My sister is mentally ill and opened a credit card on her own at a store. I was unable to help my sister over the last few months due to my boyfriend killing himself in January. I recently went down to check on my sister and she had not opened her mail in over six months. I called the company and pleaded with them to forgive 200+$ in late fees and interest since my sister works on a waitress' salary. The company had no empathy for my sister or I. They told me there is nothing they can do other than forgive ONE $35 late fee. This company is greedy and has no morals. They take advantage of people with disabilities and do not deserve your business. They have lost my entire family's business.

I tried to make a return on the website for two weeks but kept getting a "try again later" message, contacted customer service via chat and waited for over an hour as the agent kept saying "so sorry! I'll send your return label soon! Thanks so much!" and after an extended wait time was ASSURED that I would receive a return label by mail. Well, it's been a week of waiting, checking my spam folder for the label, which is clearly NEVER coming. Be careful what you buy from Torrid because it will be yours forever.

I placed an order and waited 4 weeks. And nothing
I contacted there customer service and no one would help me. I spoke with Sarah ( who said she was a supervisor) and she did nothing for me.
Was insisting that I just take the refund and reorder the things again… she refused to contact the shipper or even replace the items.
She was ignorant and condescending.
Worst service.
I asked for her manger and that person never called me back.
They have officially lost a customer …

I love Torrid brand clothes, but if you order online and make a mistake in size, they will not change it, even if you call immediately. You must wait weeks for it to show up only to send it all back to exchange. Such a waste. It's an asinine policy.

I love torrid so much. Almost all of my purchases from them have been cute, trendy, well-fitting, whimsical and overall comfortable. I love the clothes because they are good quality.

Twice I have bought product from Torrid.com and returned them to an actual store. Twice they have shortchanged me by more than $100! What happened was that I've gotten discounts off their regular (extremely high) prices. Then when I return the product, they subtract the amount of the discount off the amount I paid! Therefore, the discounted amount is still owed me. The first time I realized it when I was still in the store and had the cashier fix it before I left. The second time I didn't notice before I left the store and have had nothing but trouble for an entire week trying to get my money back. The company even admitted it owes it to me but, since I hadn't heard from them when they said, I also opened a Paypal claim. The Torrid manager told me I would have to close that claim before she could process my refund. Paypal said not to do that as they have to process the refund through Paypal. Bottom line is I will never do business with this stupid company again and I don't think you should either.

Over the weekend I went to Topeka Kansas store in the mall. First time ever and the 3 ladies in this store was amazing help. I never shop for clothes for myself. I tried on 2 pair of jeans and omg they fit perfectly. I told the ladies I have never in my life found a pair of pants to fit and feel so great! These ladies made me feel comfortable. I don't live near by but when I can I will go back. I definitely will by on line. The clothes just feel amazing.

The quality of the clothing has really gone downhill while their prices have skyrocketed. Their Lingerie is probably the worst I've ever owned, panties last maybe a month while most of my bra's from there snap, tear, or just rip within weeks. Their current fashion is so out of date that it's pushing the stigma that we plus size wearers should only wear bold prints or dark clothing. Also, cold shoulder sweaters are everywhere in their store that it makes me a bit sick. It used to be the store that I would love to shop at when I was in middle and high school, their fashion was on par with any other brand that geared towards teens and young adults. Now it just feels like Lane Bryant plus animal print. No thank you!

I love thier clothes, but living outside the US I have to order online. The clothes take ages to arrive, and if you have any issues dealing with customer services is a nightmare. I'm not sure if they actually have customer service people or if they are bots, as the replies make little to no sense, and you just seem to go round in circles without ever reaching a resolution. If they are actual people I think they must tell them to be dumb on purpose so you give up and just cut your losses.

I have been shopping at Torrid for many years and recently I made a pretty huge purchase. My t shirts were all 3x but were so inconsistent with sizes. Some were way too tight while others were way too big. Not to mention I bought two bras and they are legit some of the worst fitting bras I've ever worn. I cannot even return or exchange them because of their "final sale" rule which should not even apply to online orders. I wear a size DD and these bras fit more like a DDD and the quality is terrible. I bought a pair of boots that were my size 8 with wide calf and were still too small, but then again were also final sale so I can't return them. So Never ever again will I shop here online. You literally have to try on everything before you buy it otherwise you'll be out of hundreds of dollars like me.

I put in an order for pants with a couple bras. They cancelled my pants saying they weren't in stock but they still had them on the site. And they still do. But I wasn't t allowed to cancel my order. They whole reason I ordered was for the pants.

Torrids customer service... aint no customer service! No response back email or phone call as asked on customer support. It has been 16 days from the time I ordered online and no update. Still processing. Tortids is very unprofessional and what a waste of money on expensive same old looks they call clothing?