Orders so don't bother paying the next day charge. Every single time my has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

Just ok. The clothes are very expensive. Even other plus sized clothes stores are reasonable. I used to like this site but it's very costly. Shipping used to be $10 or so but they dropped it a little thankfully.
I ordered clothes before as per sizing chart and have been clothes that were too small or too big. You have to send back returns on your dime--of course.
Don't bother paying for faster shipping, it's very slow. Buy elsewhere. Save yourself stress and money!

Amazing selection of clothing for big girls. What I like is that the clothes don't look like "old lady clothes". Large selection of alternative women's wear. Have always been happy with their delivery. Love it!

This 'business' is a scam. Don't purchase anything from them because customer services is unable to solve any customer problems and you might just end up losing some hard-earned money. They were unwilling to cancel the order, correct my email, or refund me my money.

Quality is hit or miss, mostly miss these days. I've spent tons of money there over the years and the prices go up but the quality has gone down. Good luck getting a refund when you make a return. I'm in the middle of a dispute on my credit card for a refund of $243 they owe me. I sent proof they received the package, received an email it could take 14 business days for the refund (website says 1 to 2 weeks, no business days mentioned) and here it is a month later and still nothing and now they are no longer answering my emails. They've lost me as a customer.

Torrid sells clothes that look good online but are nothing like the items you order. Everything is poorly made from ridiculously thin fabric and it's all manufactured in China. They sell their products for way more than they are worth and the sizing is never continuously the same. Even with sales and promotions, Torrid is a huge waste of money.

Torrid has this top, i literally can not find anywhere. They sweeten the deal so it was tempting! Luckily I read reviews and found I more than likely would not even receive said price. And customer service stinks. Thanks everyone who got a shorty deal for being vocal. Torrid will never get me as a customer! Thanks to your reviews! Looks like Torrid needs step up their A game!

They carry mainly outdated granny style clothes for plus size women because of course who would wanna see a bigger girl in anything stylish or cute really overpriced as well because there's virtually no where else for plus size ppl to shop. Really sucks.

They charged me $88 for shipping then cancelled one of my items, in spite of it still being available at a higher price on their website, as the result of a "website glitch" (their words). They didn't refund me the portion of shipping involved, and when I asked if they could just send the dress, as it is in fact available, they said I could call back and re-order it. I live in Australia. I'm not available when they're open and international call costs are through the roof, let alone paying yet more exorbitant shipping. They could've solved this so easily by just adding the dress back to my order, or refunding part of my shipping.
Bunch of scam artists who don't give a damn.

Torrid in Willow Grove Mall has the best customer service from start to finish,
The girls always help both me and my daughter find just the right clothes!
I find their clothes excellent quality and they last for years.

Pricey but worth it.

I personally love this store. The prices are a bit outrageous though. Being a plus sized girl on a budget is tough, especially when a lot of their items are so beautiful, and look actually flattering, but the price is a little rough for me to swallow. Never had an issue with customer service/returns. I ordered online once, and selected the wrong dress. Not only did they happily return it for me, but matched the online cost i got with coupons and free shipping to store.

I hope if anyone has ever had to return anything after using a gift card to pay, they have had better luck than me. It's been over a month since they received the items back from me and they still have not sent me a new gift card worth over $80. I have called multiple times and always end up speaking to a supervisor who tells me they will send the request up to someone in the back office to review. NO ONE is reviewing anything! I am now calling them on a daily basis until they refund that money to me. HORRIBLE customer service and torrid has lost this customer for good.

I've shopped here for years. Before moving to Texas I mainly used online because I lived so rural the nearest store is an hour away. Lately I've noticed they push online because the stores rarely have the same prices. That is quite annoying, I also suggest you return to the store - way less headache. The clothes are good quality slightly high in price but I've always laughed at the sweat by the fit because this is not true, I own jeans in three different sizes yet the fit exactly the same.

My sister is mentally ill and opened a credit card on her own at a store. I was unable to help my sister over the last few months due to my boyfriend killing himself in January. I recently went down to check on my sister and she had not opened her mail in over six months. I called the company and pleaded with them to forgive 200+$ in late fees and interest since my sister works on a waitress' salary. The company had no empathy for my sister or I. They told me there is nothing they can do other than forgive ONE $35 late fee. This company is greedy and has no morals. They take advantage of people with disabilities and do not deserve your business. They have lost my entire family's business.