TopResume has a rating of 4.5 stars from 5,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.
Signed up with these folks due to a "special" offer of $100.00. Only after signing up was I notified that there was a time limit on services, and I received an email on 11/18/15 informing me that any final changes would have to be submitted no later than 11/17/15. All this for a final draft that contained incorrect, overlapping dates and misspelled words- my "expert" doesn't even know the difference between perspective and prospective. Avoid Top Resume!
His is the worst website i have ever had in my career. This is unprofessional and providing fake " copy paste" Material to their customers. I have spent 189 USD Dollar Package Career Evolution. I have struggled since last 3 Months they dont have skillful writer and their customer department is not resolved my queries.
They just kept my money and added nothing project details, search on profile. I would strongly recommend its better to download free template and convert you CV / Profile while spending money on them.
Hope fully some action should be taken for these type of service provider to create bad image all over the world.
Hi Bisma,
We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.
I loved the input in a very professional and direct manner on my resume. It is great to know this service has credible people who look at hundreds to thousands of resumes each year and know the current trends.
Thank you so much for your help!
Great time saver if you need assistance making a more professional resume, cover letter or help with your LinkedIn page. It was easy to use and follow instructions. It's important to know what industry you're looking for so they can help make the best insights to your next career move! I enjoyed working with my assigned personal writer. I received timely feedback and she was able to answer all of the questions I had!
I've purchased the Executive Plan on a Sunday night, was matched with a writer within an hour and around Monday mid-day got the first draft. It took only 3 iterations of questions and adjustments to come to the final results and it was all done until Wednesday noon.
Final resume looked highly professional, nicely organized, focused on important details.
As a minor setback I can mention the Executive Plan said they will reorganize my LinkedIn profile as well, but instead I've received guidelines how to do it myself. The guidelines were personalized to my specific profile with text from my professional experience, so it's probably a security related decision to not ask for any credentials and direct update.
In general I'm highly satisfied, would recommend their services to anyone.
Ordered a 48 hour turn around "premium package" job. Not sure if that was the title. Included a cover letter, resume, LinkedIn, phone-call etc.
After a week with no updates they refunded my rush charge.
A day or two later i get a resume that i have to do so many basic grammatical corrections on, I felt as though i was editing a high school English paper.
They say they would assign me a new writer and turn it around within a few business days, gave me a specific date and time for the completion.
That date came and went. Barely an apology when i called to complain, "Do you want a refund or do you want to keep waiting?" was their response.
Will never refer this service to anyone.
Hi Michael,
I'm very sorry to hear about your experience. We are committed to providing excellent customer service and the response you received is not the experience we strive to provide. Please contact ops@topresume.com so we can review the professionalism of the customer care rep.
Inexperienced writers, not knowledgeable about industry they claim to be aligned to. Use inappropriate terminology, repetitive and too much meaningless jargon. Do not recommend unless your coming out of college or have no more than a couple years of experience.
Hi,
We were unable to locate an order with the name on your review. Please reach out to support@topresume.com and reference this message so we can investigate further.
I have never been taught how to write a good resume or gotten any pointers so this is perfect for people like me. I was surprised to get detailed notes and insight, never having used this before. It's worth it, you cant just "wing it" on your resume. They really help you advertise yourself better.
I purchased a package with "satisfaction guaranteed" from a "top 10% writer" but after working with two writers, I've yet to get a product that is reflective of someone who puts much experience or puts much though into their product. Not only are my very specific, but simple, requests completely ignored, the products have grammatical and technical errors. Beyond this, they don't reflect a knowledge of the area I work in or my personal experience at all. This is beyond frustrating. The company will refuse a refund and instead just shuffle you off to another person who can't write a decent, thoughtful resume indefinitely until you realize that it's a hopeless case and you might as well have flushed the money down the toilet and now you're just wasting your time too with nothing but frustration to show for it.
Stay clear! Total waste of my time & money. As many other users have stated below ( see all the 1 star reviews) the time table presented was never met, the writer I was matched up with did not know my industry, misspelled words and used UK English spelling for others, made grammatical errors and used run on sentences etc, etc... over all a week after my comments I finally got a generic email with a second version as bad as the first. This was the Executive package! Had to find another service. Customer service informed me that the service is "non refundable" so make sure you read all the reviews before you find yourself in our shoes... don't just walk away, run!
TopResume's assistance made my resume more professional and visually attractive. Their service was not perfect though, as editors are not guaranteed to be familiar with the resume convention in each and every industry, it helped me secure offers to some extent. I am satisfied overall.
Overall a good experience and my resume is definitely much improved.
My one challenge was working with someone overseas which made timing of communication and availability for our phone consultation less than ideal.
Working with TopResume and my contact Barbara was an excellent experience. They made it easy to work with them and the results were outstanding! Upon completion, I have received glowing reviews from recruiters.
I am a Project Manager who specializes in Training and Documentation for enterprise-level SaaS platforms. I hired TopResume to rewrite my resume to tell a more cohesive, targeted story for my next job search. Just got the first draft back today and... wow. I 100% agree that they use some sort of standard template. What I received was an absolute word salad of essentially meaningless standard resume speak, rife with grammatical errors and copy/paste artifacts. They misused common industry terms and acronyms and placed high-value items dead last. They credited me with things that I absolutely did not do. I mean, it was bad to the point of comedy. I am a senior level manager and they wrote a cover letter that led with how "organized" and "dependable" I am. Other than leaving feedback for the writer so they can "fine-tune" their draft, I have no real recourse.
We are very sorry to hear you are not happy with the drafts you received. Your feedback is valuable to us, and by utilizing the revision process we will make sure your final revisions are in line with your goals. We will continue to assist you with your order via support@topresume.com.
Jenny was a pleasure to work with. She was very responsive and understood what my goals were. Since we have completed my resume the overall response from potential employers has been incredible. Many opportunities in the fire as we speak! Thank for making me shine!
It is not often that I take the time to write a review as rarely does the service or person meet my initial expectations. TopResume and Lori H made me want to tell others about their unique ability to get the candidate's story connected and well displayed. The quick turn times were amazing!
They use an app to write you an appalling resume! Once they take your money, tough luck getting in contact with them! Don't waste your money! They basically stole 200 dollars from me. I asked my writer to expand a few 3 liner paragraphs that she wrote and her best contribution was to change the word "Daily" to "on a daily basis!" and that's how she attempted to rewrite all her short paragraphs! I sent them My newly written "professional resume" back to them under a new email and they rated their own work at 25 percent! This is a joke! In their advertisements, they mention that you can get a refund after 60 days if you don't get an interview and it's a lie! I tried to contact them multiple times and no one responded!
Speed, communication, and fierce results. With no exaggeration whatsoever, I've heard back from nearly every job I've applied to. And within a week of applying I had two interviews, while it's highly dependant upon your individual criterion. I would say without a doubt this service will assist in representing you in the best possible way, creating visibility and getting results. The overwhelming feedback has given me the ability to be selective in my job search which has been wonderful. Thank you TopResume, and Gina T.!
This is people are just catchers, they just give one rough draft and never come back to fix or response after, before I ordered they kept send me every day 2 emails. Never spend money on these cheaters
I cannot tell you how great this service is. I have worked for years and written hundreds of resumes for myself, but what they created was excellent. A week after I started using their resume, I had five employment offers. Amazing results!
Marcia B
Answer: It depends, if you want to pay for a mediocre format riddled with errors that has the language equivalent of a high-schooler. You will end up paying $100 for something you could have sat down and done in an hour and a half.
Answer: Hi Carolyn, Thanks for asking! The process will begin with a questionnaire. If after you submit the questionnaire, the writer has follow-up questions, the writer will reach out.
Answer: Be careful with this company. They post 1000s of fake reviews to hide the real ones. Note that they do not post their phone number or address on the website. I had to file with the BBB to get a refund after never being contacted. This is a SCAM company - you are better off writing your own resume, trust me on this
Answer: You will not get your money refunded, no matter how bad the result is. I tried.
Answer: Because this company is a sham. Please do not waste your money. There are plenty of reputable services that you can use.
Answer: I second that, Alex! This service is a sham! I've been assigned 3 different writers and have received a subpar product back each time, written by someone who's first language is clearly not English. The best part, I paid $100+ for a "LinkedIn Rewrite" and this was where the writer copied and pasted their version of my resume into the boxes for LinkedIn. You've got to be kidding me... Don't waste your money!
Answer: I am on month two and still have not received a finalized document. Currently, I've gone through 3 different writers and still do not have a usable document. My original resume, cover letter and LinkedIn are far better products than what I've received from TopResume. If you are thinking of using this service, please PASS. It has been a tremendous waste of my resources: time and money. Best of luck to you.
Answer: Hi there, TopResume is great for accounting professionals. We have a network of hundreds of writers who specialize in a variety of industries, and we will match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at customersupport@talentinc.com.
Answer: Hi Sandra, Apologies for the delay. Our customer support reps are always on and more response than we are on this review site! That being said, If you'd like to send us a direct message here or on our Facebook page, I can ensure that a customer support rep responds right away. To address your industry question, we have a network of hundreds of writers who specialize in a variety of industries and we can certainly match your order with a writer who has knowledge and experience in your field. If you have any other questions please feel free to email us at customersupport@talentinc.com.
Answer: Don't waste your money. All of these "reviews" are probably fake. I actually paid them $189 and never even got a usable resume. Find a better company. These guys are crooks!
Hi Victor, We are truly sorry to hear that your experience did not live up to your expectations. Please email us at support@topresume.com and we'll work to make sure we sort everything out. Thanks.