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TopResume

Overview

TopResume has a rating of 4.5 stars from 5,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

service
521
value
448
shipping
172
returns
212
quality
437
This company responds to reviews on average within 2 days
How would you rate TopResume?
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South Carolina
1 review
8 helpful votes
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Abysmal!
November 19, 2015

Signed up with these folks due to a "special" offer of $100.00. Only after signing up was I notified that there was a time limit on services, and I received an email on 11/18/15 informing me that any final changes would have to be submitted no later than 11/17/15. All this for a final draft that contained incorrect, overlapping dates and misspelled words- my "expert" doesn't even know the difference between perspective and prospective. Avoid Top Resume!

Date of experience: November 19, 2015
Chris W. TopResume Rep
over a year old

Hi Victor, We are truly sorry to hear that your experience did not live up to your expectations. Please email us at support@topresume.com and we'll work to make sure we sort everything out. Thanks.

Pakistan
2 reviews
5 helpful votes
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His is the worst website i have ever had in my career. This is unprofessional and providing fake " copy paste" Material to their customers. I have spent 189 USD Dollar Package Career Evolution. I have struggled since last 3 Months they dont have skillful writer and their customer department is not resolved my queries.

They just kept my money and added nothing project details, search on profile. I would strongly recommend its better to download free template and convert you CV / Profile while spending money on them.

Hope fully some action should be taken for these type of service provider to create bad image all over the world.

Date of experience: August 16, 2018
Chris W. TopResume Rep
over a year old

Hi Bisma,

We are sorry for the experience you have had. If you have any additional questions, please email support@topresume.com. Thank you.

Utah
1 review
0 helpful votes
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Direct and Proactive
November 3, 2019

I loved the input in a very professional and direct manner on my resume. It is great to know this service has credible people who look at hundreds to thousands of resumes each year and know the current trends.

Thank you so much for your help!

Date of experience: October 31, 2019
Texas
1 review
1 helpful vote
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Great investment!
August 30, 2016

Great time saver if you need assistance making a more professional resume, cover letter or help with your LinkedIn page. It was easy to use and follow instructions. It's important to know what industry you're looking for so they can help make the best insights to your next career move! I enjoyed working with my assigned personal writer. I received timely feedback and she was able to answer all of the questions I had!

Date of experience: August 26, 2016
Bulgaria
1 review
1 helpful vote
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I've purchased the Executive Plan on a Sunday night, was matched with a writer within an hour and around Monday mid-day got the first draft. It took only 3 iterations of questions and adjustments to come to the final results and it was all done until Wednesday noon.

Final resume looked highly professional, nicely organized, focused on important details.

As a minor setback I can mention the Executive Plan said they will reorganize my LinkedIn profile as well, but instead I've received guidelines how to do it myself. The guidelines were personalized to my specific profile with text from my professional experience, so it's probably a security related decision to not ask for any credentials and direct update.

In general I'm highly satisfied, would recommend their services to anyone.

Date of experience: October 25, 2016
New York
1 review
11 helpful votes
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Ordered a 48 hour turn around "premium package" job. Not sure if that was the title. Included a cover letter, resume, LinkedIn, phone-call etc.

After a week with no updates they refunded my rush charge.

A day or two later i get a resume that i have to do so many basic grammatical corrections on, I felt as though i was editing a high school English paper.

They say they would assign me a new writer and turn it around within a few business days, gave me a specific date and time for the completion.

That date came and went. Barely an apology when i called to complain, "Do you want a refund or do you want to keep waiting?" was their response.

Will never refer this service to anyone.

Date of experience: April 17, 2018
Chris W. TopResume Rep
over a year old

Hi Michael,

I'm very sorry to hear about your experience. We are committed to providing excellent customer service and the response you received is not the experience we strive to provide. Please contact ops@topresume.com so we can review the professionalism of the customer care rep.

K d.
Canada
1 review
9 helpful votes
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Inexperienced writers, not knowledgeable about industry they claim to be aligned to. Use inappropriate terminology, repetitive and too much meaningless jargon. Do not recommend unless your coming out of college or have no more than a couple years of experience.

Date of experience: July 29, 2019
Chris W. TopResume Rep
over a year old

Hi,

We were unable to locate an order with the name on your review. Please reach out to support@topresume.com and reference this message so we can investigate further.

Virginia
1 review
0 helpful votes
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Great Program!
February 27, 2019

I have never been taught how to write a good resume or gotten any pointers so this is perfect for people like me. I was surprised to get detailed notes and insight, never having used this before. It's worth it, you cant just "wing it" on your resume. They really help you advertise yourself better.

Date of experience: February 27, 2019
Ohio
1 review
2 helpful votes
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I purchased a package with "satisfaction guaranteed" from a "top 10% writer" but after working with two writers, I've yet to get a product that is reflective of someone who puts much experience or puts much though into their product. Not only are my very specific, but simple, requests completely ignored, the products have grammatical and technical errors. Beyond this, they don't reflect a knowledge of the area I work in or my personal experience at all. This is beyond frustrating. The company will refuse a refund and instead just shuffle you off to another person who can't write a decent, thoughtful resume indefinitely until you realize that it's a hopeless case and you might as well have flushed the money down the toilet and now you're just wasting your time too with nothing but frustration to show for it.

Date of experience: April 26, 2017
New York
1 review
2 helpful votes
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Stay clear!
March 7, 2019

Stay clear! Total waste of my time & money. As many other users have stated below ( see all the 1 star reviews) the time table presented was never met, the writer I was matched up with did not know my industry, misspelled words and used UK English spelling for others, made grammatical errors and used run on sentences etc, etc... over all a week after my comments I finally got a generic email with a second version as bad as the first. This was the Executive package! Had to find another service. Customer service informed me that the service is "non refundable" so make sure you read all the reviews before you find yourself in our shoes... don't just walk away, run!

Date of experience: March 7, 2019
Hong Kong
1 review
0 helpful votes
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Satisfied
September 12, 2016

TopResume's assistance made my resume more professional and visually attractive. Their service was not perfect though, as editors are not guaranteed to be familiar with the resume convention in each and every industry, it helped me secure offers to some extent. I am satisfied overall.

Date of experience: September 9, 2016
Hawaii
1 review
0 helpful votes
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Big Improvement
July 6, 2021

Overall a good experience and my resume is definitely much improved.

My one challenge was working with someone overseas which made timing of communication and availability for our phone consultation less than ideal.

Date of experience: July 6, 2021
Canada
1 review
0 helpful votes
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Working with TopResume and my contact Barbara was an excellent experience. They made it easy to work with them and the results were outstanding! Upon completion, I have received glowing reviews from recruiters.

Date of experience: February 23, 2017
California
1 review
0 helpful votes
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I am a Project Manager who specializes in Training and Documentation for enterprise-level SaaS platforms. I hired TopResume to rewrite my resume to tell a more cohesive, targeted story for my next job search. Just got the first draft back today and... wow. I 100% agree that they use some sort of standard template. What I received was an absolute word salad of essentially meaningless standard resume speak, rife with grammatical errors and copy/paste artifacts. They misused common industry terms and acronyms and placed high-value items dead last. They credited me with things that I absolutely did not do. I mean, it was bad to the point of comedy. I am a senior level manager and they wrote a cover letter that led with how "organized" and "dependable" I am. Other than leaving feedback for the writer so they can "fine-tune" their draft, I have no real recourse.

Date of experience: June 10, 2021
Chris W. TopResume Rep
over a year old

We are very sorry to hear you are not happy with the drafts you received. Your feedback is valuable to us, and by utilizing the revision process we will make sure your final revisions are in line with your goals. We will continue to assist you with your order via support@topresume.com.

Arizona
2 reviews
0 helpful votes
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Very pleased!
January 7, 2021

Jenny was a pleasure to work with. She was very responsive and understood what my goals were. Since we have completed my resume the overall response from potential employers has been incredible. Many opportunities in the fire as we speak! Thank for making me shine!

Date of experience: January 7, 2021
Tennessee
1 review
0 helpful votes
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It is not often that I take the time to write a review as rarely does the service or person meet my initial expectations. TopResume and Lori H made me want to tell others about their unique ability to get the candidate's story connected and well displayed. The quick turn times were amazing!

Date of experience: March 7, 2017
Canada
1 review
0 helpful votes
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They use an app to write you an appalling resume! Once they take your money, tough luck getting in contact with them! Don't waste your money! They basically stole 200 dollars from me. I asked my writer to expand a few 3 liner paragraphs that she wrote and her best contribution was to change the word "Daily" to "on a daily basis!" and that's how she attempted to rewrite all her short paragraphs! I sent them My newly written "professional resume" back to them under a new email and they rated their own work at 25 percent! This is a joke! In their advertisements, they mention that you can get a refund after 60 days if you don't get an interview and it's a lie! I tried to contact them multiple times and no one responded!

Date of experience: July 14, 2021
Pennsylvania
1 review
0 helpful votes
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Gina T. You rock!
March 6, 2020

Speed, communication, and fierce results. With no exaggeration whatsoever, I've heard back from nearly every job I've applied to. And within a week of applying I had two interviews, while it's highly dependant upon your individual criterion. I would say without a doubt this service will assist in representing you in the best possible way, creating visibility and getting results. The overwhelming feedback has given me the ability to be selective in my job search which has been wonderful. Thank you TopResume, and Gina T.!

Date of experience: March 6, 2020
New Jersey
1 review
15 helpful votes
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This is people are just catchers, they just give one rough draft and never come back to fix or response after, before I ordered they kept send me every day 2 emails. Never spend money on these cheaters

Date of experience: January 21, 2015
New Mexico
2 reviews
1 helpful vote
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Wonderful Results!
August 22, 2016

I cannot tell you how great this service is. I have worked for years and written hundreds of resumes for myself, but what they created was excellent. A week after I started using their resume, I had five employment offers. Amazing results!
Marcia B

Date of experience: August 18, 2016