• TopResume

TopResume

Overview

TopResume has a rating of 4.36 stars from 5,461 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job, and linkedin profile. TopResume ranks 7th among Resume sites.

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 84.2%
Positive
394
Neutral
8
Negative
66
113
See all photos

What reviewers want you to know

Positive highlights

  • This was a fast and efficient process that helped me continuing my job search quickly and with a better tool.
  • My resume is now updated and ready for the job market.

Critical highlights

  • Why would i want to gift an awful experience and terrible customer service?!
  • Don't take their Executive package not worth for the money.
How would you rate TopResume?
Top Positive Review

“My second writer did a great job”

Todd M.
3/5/24

I got a writer at first who was not a good match, she actually removed my current role and past 3 years of relevant experience from my resume for unknown reasons. The second writer, Brandon, was awesome. He understood and took the time to craft a well reading, solid resume with all my experience included in a relevant, concise manner. We finally got the ATS result I was seeking and I feel confident in the resume being ready for use. Great job!

Top Critical Review

“Scam”

Andrew R.
2/1/24

This company is a scam. They ran my resume through what appeared to be ChatGPT and gave it back nearly identical but with translation errors. They then fired and gave me a new writer. The second writer had never worked in tech and was a porno writer (we all know how bad that writing is). Total scam. Stay far away from TopResume.

Reviews (5,461)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (204) job search (123) job market (54) end result (63) end product (48) turnaround time (41) executive package (40) spelling errors (28) katie warren (27) bullet points (29)
Thumbnail of user toddm1130
1 review
0 helpful votes
March 5th, 2024
Verified purchase

I got a writer at first who was not a good match, she actually removed my current role and past 3 years of relevant experience from my resume for unknown reasons. The second writer, Brandon, was awesome. He understood and took the time to craft a well reading, solid resume with all my experience included in a relevant, concise manner. We finally got the ATS result I was seeking and I feel confident in the resume being ready for use. Great job!

Perfect, kind, considerate, and thorough. Well done!

Reason I chose this business:

Because I was not getting the result I wanted on my own. I needed help and felt your company was a good bet to invest with. Thanks!

Service
Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Todd,

I'm pleased to know that you had a positive experience collaborating with your writer.

Should you require additional assistance in the future, don't hesitate to get in touch.

Your support is highly valuable to us!

Thumbnail of user saraht888
2 reviews
0 helpful votes
May 7th, 2021
Verified purchase

My writer, Keith, was able to extrapolate the details from my questionnaire and former resume so well I felt as if he had worked with me on the job. He did an amazing job translating my skills and accomplishments into words that connects with today's market. I also worked with an interview coach, Stephanie, and she was great getting me ready to get back into the workforce and understanding where the market has been in the last year. I highly recommend TopResume especially if you want to get current with the market.

Thumbnail of user valeriek411
1 review
0 helpful votes
March 10th, 2024
Verified purchase

I absolutely loved the service provided by TopResume. The writer I was matched with was amazing - they truly captured my professional essence. The questionnaire process was seamless and thorough, allowing me to provide all the necessary information. Communication throughout the process was excellent, keeping me informed every step of the way. The outcome exceeded my expectations. Thank you for such an amazing experience!

Reason I chose this business:

My resume needed help.

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Valerie,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user paulettew37
1 review
0 helpful votes
November 24th, 2020
Verified purchase

Submitted CV which had old fashioned content and format. Editor totally revamped it. Looks better. Reads better. Highlights my expertise and experience. Very quick turn-around. Highly professional.

Thumbnail of user kamy5
1 review
2 helpful votes
July 20th, 2021
Verified purchase

At first I was skeptical about the service and how good a job they could do virtually and without closer interactions. However, it ended up being a good experience. After about 4 or 5 days, the resume writer sent me a completely revamped version of my resume, more concise and better structured. We also had additional back and forth messaging afterwards where the writer made additional changes. My writer was very responsive to my suggestions/requests.

Thumbnail of user marcellav6
1 review
3 helpful votes
April 13th, 2021
Verified purchase

I've attempted many times to apply for jobs with my written Resume. I would receive no response or a Thank you, but no thank you response.
I hired TopResume to revamp my Resume. My very first attempt of new employment using my new resume was a success! I received a call back and interviewed within days.
I was told that the job would require a "steep learning curve" however, they were confident of my ability because of my Resume!

Thumbnail of user dmitryk51
1 review
3 helpful votes
August 4th, 2020
Verified purchase

Overall a good experience. I am not sure if package with LinkedIn would be worth the full price, but I got a discount and thus it felt ok. Is everything else worth it? I think yes. I can't say for sure whether it will land me a new job in a month, but having a professionally written resume and cover letter helped me understand how to present myself in the future. If I will be able to implement that knowledge - then it's definitely worth it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user montercatk
2 reviews
0 helpful votes
March 1st, 2024
Verified purchase

It felt a little AI at the beginning - some of the mistakes in the doc were not something an experienced writer would make. If the process does include AI - I think that is fine - but it needs to be revealed. During the revision, the experience felt more human. If the initial draft had not had grammar and spelling errors - this would have been 5 star, or if I had understood that the first pass would be via AI that would have been fine too.

Reason I chose this business:

Ratings in Forbes and US News and World report

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Montercat,

Thank you for taking the time to share your positive feedback with us! We truly appreciate your kind words and are delighted to hear about your experience. We strive to provide excellent service, and we're thrilled to know that we met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you once again for choosing us!

Thumbnail of user claudiag149
1 review
0 helpful votes
June 23rd, 2020
Verified purchase

I was very satisfied with the outcome. Karen was very helpful, she listened to what I wanted to accomplish and delivered in a timely manner. We only had one round of revisions. She created a brand new persona for me and made me relevant in today's market place. I already got 2 calls because of my new resume!

Thumbnail of user gillesb49
1 review
0 helpful votes
September 16th, 2022
Verified purchase

The process was easy, to say the least. While I already had a resume that I was fairly proud of, what Ashton A. From TopResume did was nothing short of a major transformation for the better. As we went through a couple rounds of drafts, I was pleased that Ashton would take the time to either include my edits verbatim when appropriate, or to provide the rationale for why my "suggestion" wasn't exactly what my resume (and cover letter) needed. Overall, the process was painless and I've already recommended TopResume to a former colleague of mine.

Thumbnail of user cierrap11
1 review
0 helpful votes
March 16th, 2021
Verified purchase

I was feeling stagnant in my career and wasn't getting any interviews. Top resume was suggested and it took me a while before I actually decided to take the leap. I'm glad I did. Mieke did an amazing job updating my resume and did so in a timely manner (my first draft was completed in a day). The very next day after using my updated resume I received an email for a request to move forward to a phone interview.

Thumbnail of user zacharym181
1 review
0 helpful votes
January 27th, 2021
Verified purchase

Professional. Helpful. Easy. Above and beyond.
One word of caution, I received emails from the company in my normal inbox *but* the email from my specific resume writer filtered into spam folder. So be aware of that. You can also log into the Top Resume website and check for messages there too.

Thumbnail of user lisaw2318
1 review
0 helpful votes
February 25th, 2022
Verified purchase

I had a very positive experience working with TopResume. Allison and I went through several rounds of feedback on my resume and the end product was exactly what I needed. Money well spent!

Thumbnail of user latoyaa45
1 review
1 helpful vote
July 20th, 2021
Verified purchase

I was paired with the best resume writer for me, she was exactly what i needed after not touching my resume for almost nine years. My writer was able to get me down two pages capture my skills, strengths and help me understand my points that market the best! I recommend TopResume highly to new, old or just cannot figure it out! They pair you with the best guru to handle you personally and now i am off to venture my next career move!

Thumbnail of user rayd521
1 review
0 helpful votes
February 9th, 2024
Verified purchase

TopResume employs the best writers. Not only was my resume completed promptly, but it was a new resume that displayed my intent and career direction, which I can use confidently to apply for the positions I want.
My Resume writer, Arshiya S, was terrific and deserves more than ten stars. The document effectively captured my objectives, And I was provided with sound advice on best business practices. I recommend Topresume to everyone and specifically endorse Arshiya S as the best!

Reason I chose this business:

While registering for a job search board, I received a free critique from TopResume that pointed out some flaws within my old resume. I was aware of some of these shortcomings and unaware of the others; however, the assessment was reasonable. Therefore, I chose to have TopResume write me a new resume.

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Ray,

Thank you so much for your wonderful review!

We're absolutely delighted to hear about your positive experience.

Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future.

If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user ar
1 review
0 helpful votes
February 1st, 2024

This company is a scam. They ran my resume through what appeared to be ChatGPT and gave it back nearly identical but with translation errors.

They then fired and gave me a new writer. The second writer had never worked in tech and was a porno writer (we all know how bad that writing is).

Total scam. Stay far away from TopResume.

Tip for consumers:
Stay away

Products used:
Resume review

* TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user gordonm334
1 review
1 helpful vote
September 30th, 2022
Verified purchase

Using the Resume service required a leap of faith. However, I was in excellent hands with Nikki. She listened and was able to come up with a first-class resume. I made suggestions along the way, which she readily incorporated.

Time will tell.

I would highly recommend TopResume.

Thumbnail of user shaheedm2
1 review
2 helpful votes
August 5th, 2020
Verified purchase

I had a very good experience with Lauren, she was easy to speak with, knew her subject matter. During our phone screen to learn a bit more about what questions I had etc she listened carefully and asked the right questions. She took the time to go section to section. Very through and by sending me drafts to edit or approve was assuring. No I am not getting paid for this review I am just grateful and impressed with Lauren's skills and professionalism and the final product is impressive.

Thumbnail of user virginias562
1 review
0 helpful votes
January 14th, 2021
Verified purchase

Excellent work! Harrison S. Communicated throughout the entire process. I am very pleased with his work of my resume, CL, and LI profile. I recommend their services.

Thumbnail of user jamesh5423
1 review
0 helpful votes
July 11th, 2022
Verified purchase

I am an older retired Manager that would love to continue working as long as I can contribute, so we had to modify my resume and cover letter
A number of times. I will not know how it worked out for a few days. I have several companies who have ask to get it through people I have
Worked with in the past.
More later, I hope?

Thumbnail of user ginal474
1 review
2 helpful votes
September 15th, 2022
Verified purchase

I needed a resume makeover, because I felt that some of the old rules of what to include where holding me back. The finished product was completely different than the one I started with and elevated my experiences more than I could have imagined. It was visually pleasing and eye catching. They enhanced the wording, used active language, and highlighted my achievements in my most important roles without downplaying my other experiences. Overall, I'm very pleased with the experience and would recommend.

Thumbnail of user stevenf588
1 review
0 helpful votes
May 22nd, 2020
Verified purchase

I haven't heard back from applications yet, but the cover letter and resume looked very professional and nice to me. Here's hoping it helps me get interviews!

Thumbnail of user justins1740
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

I had been looking for work for nearly a year, and with years of experience was disgruntled that I wasn't getting any response. Come to find out the ATS system was giving me a horrible score because my college closed its doors and showed that I had no education. TopResume worked out the kinks and now has positioned my resume and cover letter to make it to the desk of a real person. Thank you!

Reason I chose this business:

I had found them somehow, can't really recall but finally pulled the trigger once they offered a discount on their services.

Thumbnail of user whitneye5
Chris W. – TopResume Rep

Hi Justin,

Thank you so much for your wonderful review! We're absolutely delighted to hear about your positive experience. Your satisfaction is our top priority, and we genuinely look forward to the opportunity to assist you in the future. If you ever need further assistance, please feel free to reach out.

Your support is incredibly important to us!

Thumbnail of user johnd5199
1 review
0 helpful votes
June 23rd, 2021
Verified purchase

I understand you wanted to do more, but worked with me regarding the loss of my sister. I had a hard time focusing on my past work history forgetting information. That all being said the final outcome of my resume was outstanding and looked very professional!
Best,
John

Thumbnail of user suzanat4
1 review
0 helpful votes
December 16th, 2022
Verified purchase

I had expected a week to process it, but my CV was revised twice within three days and completed with my cover letter. Victor structured my CV and focused on my skills in the summery. I would not have managed on my own to reduce my CV to the HR industry and to specify my skills as precisely as Victor did. He is simply great.

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From the business

TopResume is the largest resume-writing service in the world, and writes and analyzes more resumes and LinkedIn profiles than any other service.

TopResume pairs a deep knowledge of hiring techniques with a compassionate network of professional writers to craft hundreds of thousands of resumes every year. Rooted in the science of resume-writing, TopResume aims to empower individuals to advance in their careers using proven methods of job-targeting and storytelling.

Company Representative

Thumbnail of user whitneye5
Chris W.
TopResume Rep
Typically responds within 5 days

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4.4
5,461 reviews
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