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TopResume

Overview

TopResume has a rating of 4.5 stars from 5,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopResume most frequently mention cover letter, great job and linkedin profile. TopResume ranks 6th among Resume sites.

service
521
value
448
shipping
172
returns
212
quality
437
This company responds to reviews on average within 2 days
How would you rate TopResume?
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South Carolina
1 review
0 helpful votes
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Maticulous Job!
June 12, 2020

My resume is being taken seriously now. Jenny really goes into detail with researching the companies and specified position roles for every employment listed. There were aspects of the jobs that I never even discussed about that went into the resume. A wonderfully, beautiful job at presenting the final product! Perfection!

Date of experience: June 12, 2020
Indiana
1 review
0 helpful votes
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Top Resume helped me update my resume quickly!
February 4, 2024

Top Resume's process lasted a little over a week to get my resume, cover letter and linkedIn profile updated. Saved me a ton of time, as I would have thought too much about it if I had done it on my own.

Date of experience: February 4, 2024
Chris W. TopResume Rep
over a year old

Hi Kelly,

We appreciate your review! It brings us joy to learn about your experience. Should you require help or have any further feedback, don't hesitate to contact us.

Your support is truly valued!

Florida
1 review
4 helpful votes
Follow Carole B.
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I ought to have read the reviews before I found myself here stating exactly what others have stated. This is a scam. There is no follow through. The writers are incompetent at best. Poor grammar, spelling, formatting... the worst part was the lack of focus on what I actually did in my previous jobs... it is as though the writer worked off of three key words that were not even ones that focused on my accomplishments!

Awful service!

Date of experience: December 1, 2017
Chris W. TopResume Rep
over a year old

Hi Carole,

I'm very sorry to hear that you think our writers are incompetent. The grammatical and spelling mistakes are fixed through out the revisions. By the final draft, if you've collaborated with the writer the draft should be free of misinformation. Our writers rely on you to help guide our focus on which accomplishments to showcase. Please reach out to our customer care team so we can have our Service Delivery and Standards team evaluate your order.

Canada
1 review
9 helpful votes
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If you want to pay $350 for an "executive" writer to create a totally unusable, amateur resume for you, then go for it. Refunds are not given, and customer service will ignore your requests for help until the satisfaction guarantee window is closed. Total waste of money.

Date of experience: March 27, 2020
Oklahoma
1 review
1 helpful vote
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I called in and ordered Top Resume's $219 package. The sales rep that took my order hung up on me as soon as the Credit card transaction went through!

Decide for yourself if that's the kind of service you want to pay for as I will never call or click on your link again!

Jeff

Date of experience: March 2, 2022
Florida
1 review
0 helpful votes
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Scam
February 1, 2024

This company is a scam. They ran my resume through what appeared to be ChatGPT and gave it back nearly identical but with translation errors.

They then fired and gave me a new writer. The second writer had never worked in tech and was a porno writer (we all know how bad that writing is).

Total scam. Stay far away from TopResume.

TopResume attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 8, 2024
Florida
1 review
0 helpful votes
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My review
March 23, 2021

Steve was my writer. Although I have only begun to submit applications I can confidently say, Steven was outstanding. He listened to what I said, made sound recommendations and explained them as they were presented.
He was patient, attentive and a good listener. He asked questions to become more informed about my particular industry and together we explored my options. We wen through several revisions until I was comfortable with the product.
We produced a one page resume that captured and clearly highlighted my skills, experience and knowledge without saying too much.
I would have no problem reaching out to Steven again or to recommend Top Resume.

Date of experience: March 23, 2021
North Carolina
5 reviews
7 helpful votes
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Very Good Service Overall
September 22, 2016

Very nice service overall. Good initial analysis of my current resume. The resume writer was friendly, explained everything and why she was writing the way she was. Answered some questions on industry trends.

However, there is some space for improvement in asking clarifying questions early and speed of delivering the final product. The whole process was about 3 weeks (a little slow) and a couple of bullets on the first draft made me feel the writer struggled with understanding my experience, but did not reach out to ask. These are probably related issues and my advice is just to communicate more.

Date of experience: September 19, 2016
Virginia
1 review
0 helpful votes
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I have been working on a career change and had an outdated resume with no idea how to communicate my skill set to make me look as experienced as someone already in the Environmental field. My re-done resume looks professional, sounds better, and has a format that I believe would be more appealing to any company looking at it. My cover letter was short in the beginning and didn't seem to explain much detail or give much information on my skill set but after working with my TopResume editor, she was able to provide a more detailed cover letter that highlighted my experience. I would highly recommend TopResume for anyone in need of a resume and/or cover letter review!

Date of experience: September 13, 2016
Arizona
1 review
8 helpful votes
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I ordered the 24 hour turn around package mainly for the extra features, linked in updates and even bought an added 75.00 package for listing my resume.

After days of waiting for my resume I sent a cancellation and waited to hear back. 3 days later I got an email containing a new resume that was closer to complete but among other problems now had my city misspelled.

I let them know I had already cancelled and they offered 75.00 back, I had paid almost 300. The cheaper service was 100 I offered to compromise at that since they still had not finished the job. They refused.

I am now leaving feedback and starting a dispute with my credit card as well as legally.

This company obviously can't follow through with it's commitments but thinks it can just push clients over.

Date of experience: September 1, 2015
Chris W. TopResume Rep
over a year old

Hi Elliott, We understand your concerns and apologize that your experience has not been what you expected. We will be in touch today to work everything out. Thank you.

Texas
1 review
0 helpful votes
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While I was confident about my abilities and interviewed well, my resume provided too little information to prospective employers. Hiring TopResume is worth every cent and you'll realize it after reviewing your first draft.
After reading the final draft my wife said, "I had no idea what you actually did, until now." A Human Resources friend took a look at my new resume and didn't want to change a thing. I'd say those are both confirmations that I made the right choice.
If you are like me and want to take your career to the next level, my advice is to hire TopResume to get you started.

Date of experience: December 15, 2016
District of Columbia
1 review
3 helpful votes
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Frauds
August 10, 2017

Don't even waste your money! They try to get more money out of you anyway they can. Rush service doesn't work because after you already purchased it, it lets you know if can take some time to find your writer. Then when I got the e-mail they had a writer for me and my first draft was to be expected later that day, it never happened. This company definitely boosts up in ratings themselves, but don't fall for it! Do your research!

Date of experience: August 10, 2017
Chris W. TopResume Rep
over a year old

Hi Islam, We appreciate you reaching out and want to get this resolved right away. Please send us your full name and email address in a direct message here or on our Facebook page.

Florida
2 reviews
0 helpful votes
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Fast turnaround
September 7, 2021

Quick, efficient and well written. Edits were done in a very timely fashion. Just wish we were able to communicate via phone so it was a more personable experience. I had questions or additions but no one to give them to.

Date of experience: September 7, 2021
Missouri
1 review
6 helpful votes
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A complete failure
April 29, 2017

The company failed to improve my resume at all. I sought them out in an effort to help with ATS. The first writer destroyed my resume and failed to even understand what I have done in my career and took National projects that involved Presidential directives and made them sound like a local holiday effort at a fast food place. I contacted customer service they promised a new senior writer with a 48 hour turn around. My project is due tomorrow per their company and I haven't even been contacted by The new writer. They are a horrible company who uses the fear of ATS to drum up business. Then assigns work to third party writers who may or may not have had a resume class but more than likely are people barely out of high school or college with no HR experience.

Date of experience: April 27, 2017
Jenna M. TopResume Rep
over a year old

Hi Matt, We are very sorry to hear that your experience has not lived up to your expectations. I've let customer support know and a rep will be reaching out to ensure that the rest of your experience with us is a positive one!

California
1 review
0 helpful votes
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Worth every penny
January 12, 2021

M. Did such an amazing job on reworking my resume and cover letter, that I added a thank you letter as well. Within 2 exchanges of emails, they were done. M. also revamped my LinkedIn profile, which I will proudly start sharing now. I was treated with the utmost courtesy. All of my questions were answered. I appreciated M. Sharing her professional opinion when I wavered on an aspect. I never would have been able to do create such well-written work and am glad I had the foresight to try TopResume. I highly recommend the service.

Date of experience: January 12, 2021
Canada
1 review
1 helpful vote
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Slow start but followed up with a prompt and attentive communications to deliver my resume with two minor revisions. I have received calls on this version and can edit for specific jobs as needed. Just what I was looking for. Thanks!

Date of experience: July 19, 2016
Kentucky
1 review
0 helpful votes
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Love what they do!
June 22, 2016

Love how they rewrote my Resume. I was not getting any call backs for interviews. After the rewrite I had 3 interviews within 2 day. Got a job so close to home that I could almost walk there if I wanted.

Date of experience: June 21, 2016
Washington
1 review
0 helpful votes
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Profesional Resume Development
September 29, 2019

From first contact to final product, I found the experience well structured and professional. The service begins with a free, in-depth evaluation of your current resume that includes specific recommendations for improvement. That's worth a lot and gives you a good idea of what to expect.

TopResume offer a variety of services, with bundle pricing when you order. I opted for a resume makeover with phone consultation and LinkedIn profile. The writer was professional, punctual, and delivered a level of polish I would not have come up with on my own.

If you are looking for a new job or career, make sure you present your best you to potential employers with a professionally prepared resume from TopResume

Date of experience: September 26, 2019
Spain
1 review
0 helpful votes
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Emily gave e a feedback about my CV, and it was very useful for me. You can see that she had put much effort and analysed the whole picture very carefully.

Thanks a lot for your help. I'll work on improvement.

Date of experience: October 23, 2017
Nigeria
1 review
0 helpful votes
Follow Ogom A.
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They give advice on how people can have high quality resumes which give higher likelihood that they'd be considered for job roles they apply for. They come through as being honest so it's easy to believe their analysis and reviews. I think their service is good.

Date of experience: May 12, 2019