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Tophatter has a rating of 3.9 stars from 7,911 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality, and great prices. Tophatter ranks 1st among Auction sites.
Proactively asks for customer feedback
I discovered it last Christmas and it was a lifesaver for me that year. This year I also went shopping for gifts here and the assortment was even greater. I see many people complaining about the quality, or even saying that the products are fake… hey, this is a store that provides everything, from cheap and low-quality products, to expensive and high-quality. Choose properly and check feedback on each product.
Has all management been fired? If not, they should be. For MONTHS there's literally nothing to bid on - if you're lucky, you'll see a max of 10 live items - used to be hundreds. How are they possibly even making money, especially without even trying to sell anything? Are you not spending money on advertising to get customers? Did all but the Chinese sellers leave? Saw some new partner program, and that looks like it DIED instantly.
Although I like Tophatter, there are a couple things I don't like. I don't like being locked out because I accidentally bid on something. I think there should be someway of retracting a bid before you win something you don't want. And I don't like the LONG lead time that is needed to ship my items after I have paid. Also when I want a reminder I am not getting them before they go up for auction.
Real good prices on everything but shipping somtimes takes a month to get it to customers if you are in united states--- think that is only thing i dont like
Hi Tom,
Thank you for your review and for shopping on Tophatter.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Kind Regards,
Angelique
I have been satisfied except for the smart watch not to thrilled but very satisfied with everything else
Hi John,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I bought a beautiful shirt, a xxxl so I would have plenty of t-shirt room. Its the size of a large. All garments need to be measured length and bust width for the public. Beautiful shirt, gave it to my granddaughter. So far everything thing else I ordered has been great.
Hi Gail,
Thank you for sharing your experience.
I am sorry to hear the shirt wasn't the size you expected. Here is a size chart https://tinyurl.com/ya99eeal to help with future purchases.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have bought quite a bit of jewelry and when you first get them they look really nice. So far I have lost stones out of 3 of the rings I have bought. One was in just a few days and they gave me my money back and told me to keep the ring. That one I believe I lost 2 stones out of. I'm not complaining because I figure for the price that it won't last that long. But even the rings themselves, some have turned my finger green. Even with this I will still buy jewelry off of here.
Hi Kathy,
Thank you for your review.
I'm sorry to hear you have lost some of the stones from your rings. I'm glad to hear we were able to get these issues addressed in a pleasing way. Please note there is a "green finger effect" that you can read more about here https :// tophatter. Com/topics/Buying/subtopics/Common%20Issues/questions/Will%20the%20jewelry%20turn%20my%20skin%20green%3F.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
This site has many useful products r hat can B bid on, & at times it gets quite competitive with other buyers. Overall the products r good, prices r based on bidding & delivery times r often earlier than anticipated. Only 1 criticism, most items a sent via post, packaging is non existantas shipper(s) use bubble wrap/ packages or Styrofoam, so some items get damaged.
Hi Wayne! Thanks for responding to Tophatter's experience survey!
Thanks for giving us a great review and we are delighted to hear you have enjoyed your time on Tophatter.
I will surely pass on your feedback regarding the packaging to our Product Team for review and investigation.
Again, thank you and have fun bidding!
Kind regards,
Graciela
I currently have purchased over 75 items from top hatter. I understand the shipping delays because many items coming from overseas. Being an auction though with no reserve price, I have won 10-15 items, paid for & been refunded basically sold for too low a price? Some were within 24 hrs, some almost a month. It's not my fault no bidders!
Hi Gregory,
Thank you for taking the time to write your review, we appreciate your feedback.
I regret to hear that some sellers have failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed.
Thank you for your continued support and valued membership in the Tophatter community.
Warm regards,
Felicia
Do you need a new fashion top? A mosquito trap? Solar fairie lights? Check out Tophatter.com Usually with free shipping.
Hi Juanita,
Thank you for your review.
We appreciate you recommending the products on Tophatter.
Have a wonderful time shopping.
Kind Regards,
Angelique
Overall a very good experience. Some items not as decribed, plastic electronic lighters not metal. Some items still have not been recieved from orders months ago. Great way to get gifts. I covered all birthdays and christmas for everbody. Couple of jewlry pieces turned to base metal within a week. Have to be careful with sizing, ordered the shoulder cover due to problems with neck, shoulders, and upper back, in xl. When recieved would fit a 10 yr old. Will be back on for more purchases.
Cest agréable de pouvoir acheter sans avoir besoin de bouger. Je crois que de cette façon on peut avoir des commentaires de personnes qui ont achetées ces produits, pas besoin dattendre et si jamais Sa nest pas ce que lon voulait on peut retourner larticle ou les articles dont nous ne sommes pas satisfait.
Les choix sont vraiment énorme on peut pratiquement trouvé de tout et pour la plupart ce sont des marques reconnues de façons internationales
Merci d'avoir répondu à l'enquête sur l'expérience de Tophatter, Melanie!
Nous vous remercions de votre soutien continu et prenons le temps de partager votre expérience avec nous. Nous sommes vraiment ravis de vous avoir en tant que membre estimé de la communauté.
Cordialement,
Graciela
I have researched the products and if you actually look for them in a search, you will find them at the same price that top hatter has. It will tell you the product is worth $300 I have not seen that product ANYWHERE for that price. I have bought a few things. My previous jewelry that they claim was over $100 all turned on my fingers, Buyer be ware. IU just bought a watch total $6.00. Guess what so were the other sites,
Thanks for responding to Tophatter's experience survey, Andi!
Thank you for your continued support and taking the time to share your experience with us.
We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I like to shop with Tophatter. But there has been a few orders delivered to the wrong address not even the right state. But all for one they refunded my money. A couple of my items still aren't here and it's been way over a month but they can't do anything about the shipping time.
Hi Hilda,
Thank you for your review.
I'm glad to hear you enjoy shopping on Tophatter. I'm sorry that some of your item were delivered to the wrong address, I know how disappointing and frustration it must be to wait for an item and it doesn't arrive. I'm happy that our customer service team was able to address the concern in a pleasing way.
I definitely understand wanting what you paid for to arrive as soon as possible. Your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
Warm Regards,
Angelique
Over all I have been enjoying my items I have obtained from Tophatter. One thing that bothers me is shipment tracking doesn't always know where the item is. My very first order was almost a week late. But then a couple other items arrived on time and one was early.
Otherwise, all my items that have arrived are exactly as described. I am very happy.
Tophatter is a lot of fun. Some items are really great and and others not so much, but for the price it's worth the risk. Even when something doesn't work out, their customer service has been very responsive and will happily return and/or refund anything.
Most of the items I have purchased are pretty awesome, but there are some that did not meet certain standards, and were either broken when they arrived or did not seem to match the descriptions that were offered. I would like to see them give some kind of like a certificate of authenticity, and not just for us to take their word for what they are saying. That would be a good thing. That way they wont lie about what they are selling just to get rid of stuff that is not up to par. Thanks
DC Edwards
Hi DC,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I really appreciate you letting us know how you feel. Listening to you is one of the most important things we can do to improve. Thank you for your feedback.
We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
For the most part, every thing been good on Tophatter site. When an issue does arise it is resolved in a timely manner. I would say, make sure you read ALL the fine print before you bid on a item. Most of the merchandise is pretty much what you would expect for the price paying for them. Don't expect to get top of the line merchandise for a few dollars.
The shoes I ordered for my grandson were a size to big, I couldn't send them back because we didn't have enough time. But he made them work for his Jr. Prom.
Hi Nina,
Thank you for your review. I'm sorry to hear the shoes for your grandson were a size too big. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Always fun to bid and find new deals. If you don't win The first time - find another and try again!
Hi Sondra,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoy your shopping experience.
You can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/y3lxs5mm
Warm Regards,
Angelique
I find that all product received to date have been accurately represented and meet with expectations in regards to quality.
I call this my online auction liquidation world. Which is a good thing.
I do however find tracking packages a bit unpredictable, as some items ordered were sent in the same parcel but assigned different tracking numbers. And on the online features are assigned a untraceable status.
Over all I'm satisfied and will definitely use this service again and again.
Fun, but definitely read product information. Gotten both cheap and genuine items. App does freeze up at times.
Tophatter is usually good about refunds and getting items to you on time however I have been having more trouble lately hope things improve.
Hi Brenda,
Thank you for your review.
We are here to do all we can to help out. Please reach out to our support team at help@tophatter.com and let us know what we can help with.
Have a wonderful time shopping!
Kind Regards,
Angelique
Tophatter is the best auction site ever. Hands down. You dont have to buy stupid bid packs use your bank card or PayPal to pay it's that simple. There is even a option to bid and pay within 3 days. Most of the items are as stated and if the seller has misled you tophatter gives you a refund if it's within 30 days. Only thing I wish they had is if you like a particular seller you should be able to choose that seller from a menu. Overall a 8 out of 10 for the site.
Hi Jess,
Thank you for your review.
I'm happy to hear you enjoy your experience on Tophatter.
Thank you for sharing your feedback. We are always striving to make our customer experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most for improving the functionality of the platform. I will pass along your feedback to allow a seller menu so that shoppers can choose specific sellers.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have made numerous purchases. So many items take so long to receive that I thought I wouldn't get them at all! 2 of the items were a bit disappointing... 1 was nothing like the picture I bid on... the other had nothing written in English. However, that being said, I continue to come back as the pros have outweigh the cons :)
I ordered a ring, they s
Gent the wrong size. I asked about returning it, and you told me to just keep it. However, I did return it. The company said I did not return it within the alloted time. I overnight mailed the ringbefore the experation period. Also, I had not seen a credit to my account. Considering this was one of my most expensive purchases, I won't order from that company again.
Hi Karen,
Thank you for your review.
If you have a problem with a purchase or feel you didn't receive what was described, a return request must be opened for each order that was not satisfactory. With that said, Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy that will either: 1.) refund the buyer without return needed, 2.) provide the buyer with a prepaid return label, or 3.) present the buyer with the seller's address to return the item, paying for their own return postage with valid tracking number. Unfortunately I do not have access to you order via a social platform. Please do reach out to our dedicated support team for help addressing this concern.
When you contact us through your My Orders or Contact Us page, our support team will reply within 2 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Warm Regards,
Angelique
I like the bidding.
Every time I had any problem with any merchandise I received a full, immediate refund. No questions asked.
This was controlled by Tophatter. I tried to talk with a quadcopter vendor but was refunded immediately.
When a merchandise deal looks too good to be true, it might be.
Read the descriptions carefully. Flashed is not gold plate and gold filled for $2 isn't gold filled by any American definition.
Thank you for your review, Peter.
I'm very glad to hear that your concerns have been resolved in a way that has been pleasing.
It's great to hear you recommend reading the item description. This is something we definitely strongly encourage shoppers to do.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection. See full details here https://tinyurl.com/yd75uc6e
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Gain trust and grow your business with customer reviews.
We’re a marketplace that connects shoppers like you with thousands of sellers from all over the world. We hunt for great prices on cool products, then pass them on to you.
Tophatter is a place where you can find cool stuff, save tons of money, and truly have fun shopping again. We’ve been around since 2012. Online shopping has changed a lot since then, and so have we, but our top priority has stayed the same: help smart shoppers discover new products and save money.
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
Hi Chris,
Thank you for your review.
The block from bidding occurs when too many items have been cancelled. This block is only temporary and does time out fairly quickly. Please see more on our cancellation policy here https://tinyurl.com/y8uzqbag Though you won't be able to bid on items until the block has timed out, you can still purchase buy now items.
We believe that listening to you is one of the most important things we can do to improve. Thank you for your feedback regarding implementing an option to retract bids, it will be shared with our team.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments.
I definitely understand wanting what you paid for to arrive as soon as possible.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
Please know you are covered by Buyer Protection http://tinyurl.com/j8eo7hu against non-delivery if tracking does not update to show delivered to the address you provided at the time of payment.
I'm sorry to hear you are not getting reminders.
If you have never installed the Tophatter app:
Go to http://tophatter.com/
Log into your account
Click your name, then click "Account": https://tophatter.com/profile
Be sure your phone number is entered correctly
Click Save at the bottom of the page
If your phone number is correct and you still haven't received a reminder, text the word START to the most recent number from which you received a reminder. If you can't find a recent reminder, text the word START to 650-290-6579 to reset reminders.
If you continue to run into an issue please reach out to our support team at help@tophatter.com
Warm Regards,
Angelique