Overview
TopCashback has a rating of 4.4 stars from 855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopCashback most frequently mention customer service, gift card and great experience. TopCashback ranks 5th among Cash Back sites.
Great service. It has several advantages over similar services. Excellent return size. Adequate and prompt support. I sincerely recommend to everyone.
My first time trying one of these sites with money back for shopping through a link. 100% legit and excellent customer service. Would definitely recommend.
I have been using TCB for YEARS and have had nothing but great experiences with them. They are responsive, honest and trustworthy. Highly recommended!
I used Hoppa Taxis from the Airport to Berlin city last April. I booked via TOP CASH BACK with the promise of £8.70 back from my return fare of over £40. I am still waiting for it and after countless emails to TCB all they do is make excuses. Over a year has passed and looking on the site I have another TWO MONTHS to wait before the cash is released. 14 MONTHS to get a paltry amount back. If I ever go back to Berlin I will not use Hoppa or TOP CASH BACK as it looks like I`ll be getting Top Bus Back in future or the Top Train Back and forth. What a joke AVOID THEM PLEASE or they will drive you up to the Top of the Wall and Back.
Don't take a chance on using top cash back, you will not get paid out. They come up with every excuse every time as to why you weren't paid. Start with oh you didn't click through our website, um yes I did here's the proof. Oh you used a promo code, no I didn't use a promo code, oh then you didn't clear your cookies, yes I cleared my cookies here's the proof, oh then you used a different account, um no again here's the proof, oh let me check further for you... as time and time - months and months go by... let me nudge this shat more... more time goes by, oh let me contact the retailer... unfortunately the retailer didn't approve the transaction. Sorry. LOL... this will happen. So I contacted the retailer... the retailer didn't know who top cash back was but they knew Ebates. They looked into top cash back and told me they would not recommend them. When you try to use top cash back u can't use another cash back site and you lose out on that cash back for that purchase. You also can't believe the positive reviews from trustpilot because businesses pay for people to review to improve their SEO search engine. It's on their website. This is the biggest joke and scam.
90% of the cashback WILL credit. But when it doesn't? Unlike their competitors, they will refuse to credit you entirely. Only use this if they're offering at least 2x the cashback, as it is a gamble.
Hi Nicole.
Thank you for your feedback. However, for all of your customer care needs please reach out to me directly to promotions@topcashback.com and I am always happy to see what can be done in these types of situations.
Best Wishes,
Dominique
From offers to promos to customer service, TopCashback USA is the TOP! They will stand behind everything and never leave you hanging if there's a concern, question, or issue. Thanks TCB!
TopCashBack is truely money. Love the free cash back. Enjoy all the extra offers for money off on every site that uses TCB. Enjoy the games to earn extra cash. Money!
Who would beieve that Stores will pay you to shop at their stores- that's unheard of! Well hold on to your sanity BECAUSE YES YES YES STORES DO PAY YOU TO SHOP AT THEIR STORES! THE MORE YOU SHOP THE MORE YOU EARN! BUY YOURSELF SOMETHING PRETTY AND MAKE SOME CASH!
DO NOT waste your time with this scam of a website! They make promises of cash back and then mysteriously decline it saying the merchant declined! I got a message from this $#*!ing website, they promised me $7 cashbackOf course I didn't get it., They told me they didn't send me a message, but my friend... SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
Hi Pero,
I can assure you that we are not a scam. We never put a 'promise' on cashback and the cashback would have been declined by the retailer and not ourselves. This would have been explained to you whilst in contact with our team whether this was on a support ticket or missing cashback claim. Whilst we understand that these decisions can be frustrating, it does not mean we are a scam but rather that not all terms and conditions were met.
If you would like to have this looked into further at all, please do feel free to send a support ticket in and ask for myself or you can reach me through our Facebook page and I can advise you further on why this might of happened.
I hope this helps,
Jack
Even when it came to merchants not paying out, TopCashback still had my back. Will always use to make any online transaction.
I like the ease of receiving gift cards, and getting rewarded for using them. Thank you for that option.
Bs offers I bought and told my friends about a deal with lowes where you get $15 back for any purchase over $15. NOT one of us got the promised topcashback! COMPLETE SHAM!
Hi Gret,
I can assure you we are not a scam, and I would be more than happy to look into this and sort this out for you. Please send me an email directly to promotions@topcashback.com. I look forward to speaking with you soon.
Best Wishes,
Dominique
Fastest way to earn extra cash! I've earned 529.00 just for shopping through Top cash back! So easy!
I always go to Top Cashback after I picked out my shopping order. When I'm ready to make my purchase then I go thru Top Cashback. I have made hundreds of dollars since I joined in 2015.
Topcashback added the ability to purchases discounted gift cards and it has been awesome. I've bought around 20 cards and not had one issue.
They blatantly rip you off. Purchases are never recorded. Terrible people to deal with. Everyone should run for the hills when you see top cash back.
Hello Debbie,
I sincerely apologize for the experience you've had. I can assure you that we don't rip people off at all, and we do payout tons of members on a daily basis. If something is not getting paid out, there's usually a legitimate reason for this. I'm not sure who you've dealt with in the past, but for all questions/concerns you can always email me directly to promotions@topcashback.com for a quick and efficient response. I look forward to hearing from you soon.
Best Wishes,
Dominique
It's ridiculous that after 12 weeks, my Travelocity transactions are still marked Pending. There is no earthly reason they should not be payable after THREE MONTHS.
Hi Kim,
I'm sorry haven't appeared to have checked Travelocity's terms for cashback before posting your review. As mentioned beneath their cashback offer: "Cash Back is only paid out when the booking is completed, cash back may initially track at $0.00." We would expect the cashback to uplift to the full amount once Travelocity validate your transaction, which wouldn't begin until you have completed the stay. So there's certainly no scams at play whatsoever. For future transactions we'd highly recommend to check the retailer's terms and conditions for these details.
Thanks,
Patrick
Agent Dominique from TopCashback was very knowledgeable and easily solved the computer and
Other problems. I had my refund in a few days.
- Visit Website
- Rochelle Park, NJ, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack,
We aren't coming up with excuses but rather providing you with tips and suggestions as to why this could be the case when it comes to cashback being declined. We don't receive specific reasons from the retailer but we do our best to point out why it could have happened to it can help prevent issues in the future.
Whilst I understand it's still frustrating not to receive your cashback, we can only pass on the amounts that we receive from the retailer and if they decline a cashback amount, we can only repeat what we've been told. Also, nudged help us to organise what takes priority on delayed claims that need resolving, they do not mean a response will be given and we do mention this on our site. If you would like an update then please post a message to the claim instead and we will respond within 24 hours.
I hope this helps but any further questions are more than welcome.
Thanks,
Jack