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TopCashback has a rating of 3.22 stars from 375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TopCashback most frequently mention customer service, long time, and payout options. TopCashback ranks 6th among Cash Back sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I like the ease of receiving gift cards, and getting rewarded for using them. Thank you for that option.
First off I only have one account and invite alot of my friends and family to join and they all did cashback offers and I guess since I referred too many people they saying I have multiple accounts which is a big lie yall just dont want to pay my $430 worth of referral bonus to me yall are liars and I hope this scam site get shutdown and go to hell!
I like the ease of receiving gift cards, and getting rewarded for using them. Thank you for that option.
UPDATE: I've updated my rating from 1 to 2 stars and my title, since TopCashback has resolved my issue, though the cashback payment was 18 MONTHS since the date of purchase.
TopCashback has higher promo rates as clickbait, and does not honor the higher cash back. I purchased a Microsoft Surface Pro through the TopCashback shopping portal during a promo in November 2018, but did not receive the higher cash back. TopCashback has acknowledged the promo rate, which I have screenshots from TopCashback support, but I still have not received the correct cash back after over 10 months. I know that other cash back portals, such as BeFrugal and Rakuten (Ebates) would honor these promo rates, but not TopCashBack. No more TopCashback!
These bad reviews from people talking about not getting their money are ridiculous. The site is free to use, so there's literally no downside, even if you don't get your money (which has never happened to me, so I don't know what these people are trying to buy - they're most likely doing it wrong). It might take several weeks to get the money, but you definitely DO get it. I've been using it the last 8 years and get about $50 cash back per year, and I've referred others who have started using it instead of other similar sites.
First off I only have one account and invite alot of my friends and family to join and they all did cashback offers and I guess since I referred too many people they saying I have multiple accounts which is a big lie yall just dont want to pay my $430 worth of referral bonus to me yall are liars and I hope this scam site get shutdown and go to hell!
Hi Kevin,
Thank you for getting in touch.
We would never just suspend a member's account without doing an investigation first.
If you would like me to take a second look into your account, please do feel free to send me an email to promotions@topcashback.com.
Best Wishes,
Dominique
Easy to use, easy to earn and easy to claim rewards. Highly recommend this site to get a little extra spending power
Products used:
Marks & Spencer voucher
I have been using top cash now for about 7 years and they are the highest cash back compared to other competitors. I highly recommend you giving them a try, you'll be excited to get back your cash back too!
I have used Topcash for about a year now and I have made around $100 back on shopping at stores I would normally shop at anyway. Compared to other Cashback apps they always have the highest percent Cashback and I love when they offer bonus cashback offers. I highly recommend downloading this app to your phone today so you can start saving money now!
I made a very substantial purchase using topcashback as a clickthrough. It amazing, how they dont show this as payble or pending to me. I called the merchant and they confirmed they can see the clickthrough from Topcashback to them. But despite that information I am out several hundred dollars in cashback. Repeated emails to topcashback states it could take up to 12 weeks. Well for me...its been 12 weeks and nothing.
Want good and reliable cashback go to Rakuten or befrugal. Topcashback doesnt know what customer service is and you cannot even speak to a real person
Products used:
Purchased a coffee table using cashback link through topcashback and they didnt honor it
Hi Brian,
Thank you for getting in touch, and I'm very sorry to hear about your experience.
There are several reasons that your purchase may have not tracked properly and you can read about it here: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/.
Unfortunately without your email, I can't take a look and see exactly what's happened here. So please send me an email directly to promotions@topcashback.com and I'll gladly take a look into this for you.
Also, you can always use that email for all of your customer service needs.
Best Wishes,
Dominique
Best cashback site around! Love the extra cash promos and fun scavenger games.
It was great to get discount in many gift cards. Cashback percentages were competitive compared to other gift card portals.
I successfully did the HBO Max deal from several months ago for a large chunk back from an annual subscription. HBO Max reneged on the Cashback for unknown reasons, but Too Cashback came through like champs because I followed all of the T's & C's. They will be my Cashback portal from now on because of this.
I've been using TopCashBack for almost 2 years and have found great cash back rates from them! Their payout options are also awesome with extra bonuses. Very trustworthy!
I recently bought a gift card through TopCashBack, and love that I had money back in my pocket from the purchase! I do as much shopping through the site and app as I can, because I love getting paid to use the service for purchases I'm already making!
Whenever I bought high cost items, it is not recorded. I even canceled order and made sure use the link and reorder my computer from the Lenovo website last year, but the transaction was not added. I claimed missing transaction, and nudged 3 times, but the case closed and I never got paid. And I ordered a coat from Bloomingdales a week ago, and it is not there again. It happens only I purchased over $1000 items. So frustrating, and I can't trust them.
Tip for consumers:
Don’t expect getting cashback when you buy expensive stuffs. Very frustrating
Hi There,
Thank you very much for your feedback. The only logical reason for transactions not posting is that something is interfering with the tracking. I would stronly suggest referring to this guide to ensure you are doing everything on your end correctly: https://www.topcashback.com/blog/how-to-maximize-your-topcashback-experience/. In addition, I would also be extra cautious to read the terms and conditions of each merchant, as some merchants specify specific things not to do that could negate cashback. If you need any further clarification, you can always email me directly to promotions@topcashback.com.
Best Wishes,
Dominique
This is a complete scam, when you have been waiting for months to finally withdraw your money, they will casually close your account without any notice and steal your money! They are a bunch of nasty thieves
Products used:
travel
Hi Lili,
Thank you for getting in touch.
I can assure you that we have not stolen any money, and we would also never close a member's account without doing an investigation first.
If you would like me to take a second look in your account, I would be more than happy to. Please just send an email to promotions@topcashback.com.
I look forward to hearing from you soon.
Best Wishes,
Dominique
I've had nothing but positive interactions. Easy to use and easy to make money. I just wish I'd ALWAYS remember to sign in here first.
The best site for getting great deals and cashback. Fun find Harry the hummingbird games during promotions. Also worthwhile bonus incentives.
I love this App. Always have the best offers. Recently I experienced some problems with my transaction and Patrick was so kind and paciently helped me. You are the best!
Very helpful he solve my problem immediately
Thank you very much
I don't shop online a lot and usually when I do I forget to go through the app... But I do like this website and I like the ways you can earn and I have to admit that the winter treats cash back giveaway game has really reeled me in.
TopCashback is good with its words, and Dominique at its promotion dept is especially credible. They worked hard and credited me back with cashback originally declined by DIRECTV Stream.
Apparently, it was a mistake by cashback evaluation on the account of my wife and I tried to clarify this mater through Facebook.
I have been contacted by Dominique with an offer to assist. He actually handle this matter fast with Quality Team and the issue was solved
I've used other sites to buy gift cards so I'm familiar with the process, I'm glad the delivery was instant.
While I do receive responses from someone, I have been waiting cash back for SIX MONTHS. Ridiculous.
Hi Teresa,
Thank you for reaching out and I do understand your frustration. Can you please send me an email directly to promotions@topcashback.com and I will see what can be done about this?
Best Wishes,
Dominique
I have save about a hundred to 3 hundred dollars since Christmas love saving money so I can buy more stuff
The time to receive the cashback is long. However each time I have received it close to estimated payable date they provide. Overall good experience with them.
Gain trust and grow your business with customer reviews.
Topcashback is the USA’s leading cash back savings app. Simply sign up, search offers from over 7,000 retailers and make your purchase. TopCashback will track your spend and add your cash back straight into your TopCashback account. So why not join 20 million members worldwide and start earning cash back today?
Hi There,
I'm glad we were able to resolve this for you. In the future, if you have any issues at all with your account, you can always just email me directly to promotions@topcashback.com for a quick and efficient response.
Best Wishes,
Dominique