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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Ho effettuato il mio primo acquisto a giugno 2017, una action cam 4k full hd a soli Euro. 18,00 e credo sia stato l'acquisto migliore che mi sia mai capitato, consegna puntuale con relativo numero di tracciabilità. Sono molto contento e consiglio vivamente il sito.
I enjoy browsing the Tomtop site. There are always great deals on awesome products. It's exiting to browse every opportunity I get. Thank you Tomtop. I feel that the free shipping option is a little slow.
High quality products, they are fast in the answers, and fast in the sending recommend, send the code of the screening.
I buy in the store for a long time. A wide range of goods and a variety of product categories.
I like to buy goods by shares and TomTop often arranges shares.
The store supports a large number of payment systems, but I most like Webmoney.
Delivery of orders to my city Stavropol takes 2-3 weeks.
I'm happy when I get packages from TomTop.
Thanks for your work!
Good shopping experience fast and friendly service
Recommend to anyone delivery and is pretty quick to uk too
A loja é muito boa, tem uma grande variedade de produtos e pratica ótimos preços. Os produtos veem bem embalado e o envio é rápido. Recomendo a todos.
EXCELLENT SERVICE GOOD PRODUCT ON TIME DELIVERY AS PER THEY SAY.
CONFIRMATION IS GOOD PAYMENT IS SECURE BY PAYPAL... PRODUCT IS AS SAME AS IN WEBSITE
Recently I did shopping at TomTop and all I can say I am highly satisfied with their service. I should mention about TomTop's promo actions that allow you to get what you want at very affordable prices. And that's how I bought my new Xiaomi XiaoFang 1080p Camera (Order: AN17G11T0042-N6QVX4) ;) Highly recommend TomTop to anybody!
Straight after my purchase TomTop reduced price for purchased item by 30$. I immediately contacted support and asked to cancel and reorder. NO answers whatsoever. They're fast to take your money, but don't expect any customer service!
HI,
I have received SMS and email confirmation that the payment is made to tomtop, but when I try to track my order, it says payment pending. I can't believe this is happening... the customer support is also not responding to the email which was sent.
Order number: AN17H18F5219-Y7D9TM
Tracking number: Rf*******sg
Telefon zamówiony 02.08.2017 w bardzo dobrej promocji (łącznie wyszło ponad 150$ mniej niż cena pierwotna!). Z racji zainteresowania troszkę czasu zajęło im przetestowanie mojej sztuki (i nieszczęsny weekend po drodze+8 godzin różnicy czasu). Przesyłka nadana została do mnie 09.08.2017. Poprosiłem o rozwiązanie problemu z cłem i tak oto po kolejnych 7 dniach telefon przywiózł mi kurier UPS do domu:)
Jak dla mnie rewelacja! Następne zakupy też u nich!
I bought a drone Hubsan H501s the product arrived super fast, everything came as agreed, I'm already arranging the purchase of another model.
Thanks to TomTop
I made my biggest purchase on a Chinese site on Tomtop when I bought a Mi6 phone. I felt safe because I bought it there before and never had problems. After sales support and always courteous and agile. Honest and reliable website. I'm always shopping on the site. Tomtop is the first website on my list. Thank you.
Fiz minha primeira importação de celular pela Tomtop e tive uma boa experiência. O frete foi rápido e o produto é muito bom. Só não dou nota máxima pela demora no envio, de 10 dias após o pedido.
It is now my ninth command at tomtop and I am still as satisfied with their work. So if I have a site to recommend it is Tomtop of course!
Best prices! Great service. Very fast shipping to Ukraine - less than in two weeks! I strongly recommend this shop!
Ho già fatto diversi acquisti dopo la mia iscrizione
E sono rimasto molto sodisfatto sia della descrizione degli articolo
Che dalla spedizione e ho trovato anche un buon rapporto di convenienza.
I bought 2 drones from them: one arrived with a broken engine, and the other
With a broken charger.
I contacted the customer support but after 10 emails and several videos, they said they don't want to replace them for free. That's $230 lost!
Plus, they blocked my negative reviews from the website so I have no way to inform the other users... BE CAREFUL!
Dear customer, please may i have your order number and email address? I will look into this case and help you to solve this problem, so please provided me with the necessary information as soon as possible
Третьего дня получил с ТомТопа Docooler M9S-PRO 2/16. На деле же оказалось, что это 1/16. Убедиться в этом можно тремя способами: 1) приложение Spec Device показывает реальный объём оперативной памяти, а не нарисованный в конфигах; 2) Заполнитель оперативной памяти позволяет заполнить всю оперативную память, в программе «нарисовано» 1248MB свободно, начинаем заполнять, заполняется около 450MB и OOM Killer убивает программу, потому что реально не осталось свободной памяти; 3) в эмуляторе терминала набираем free -m, получаем total 818.
Отдельно хочу отметить тормознутую поддержку ТомТопа. Написал им о проблеме, попросили подождать, прождал месяц, так ничего и не решили. Пришлось обращаться в PayPal. Первый раз покупаю в ТомТопе, в следующий раз уже буду думать, стоит там брать или нет.
Что касается самой приставки. Первое это дикий нагрев, 100 °C и больше. Разобрал, а там под низом вентиляционные отверстия заклеены картонкой, «интересное решение». На процессоре очень маленький радиатор. Но главная проблема в том, что радиатор приклеен каким-то клеем, из-за которого не происходит теплообмена. Думаю, что перегрев как раз из-за этого. Радиатор я так и не смог снять. Пробовал и нагревать, и вращать по-всякому, ни в какую. Ещё из минусов: если выключить, то потом с пульта уже не включить, нужно передёргивать питание; если отправить в сон, то потом с пульта не выключишь. Уже точно не помню, но вроде были проблемы с тёмным экраном, но это легко решается.
Распаковка и демонстрация работы: https://youtu.be/oKmpST38Rks
Dear customer, thank you very much for the videos, but i can't find the order number for checking the details at your reviews, please kindly let me the information as soon as possible, so that i can solve your problem as soon as possible.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
The payment status is Payment Pending non-payment.
Please check with your bank to see if any errors happened.