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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Ordered k110 heli June 19 2017 they sent me a confirmation that order shipped with tracking # with fedex link. Item last showed as in Hazel Twp June 30. Contacted Fedex started trace they called me July 11th and told me it was lost and contact seller to either resend or refund. Contacted Tomtop kept getting please wait a week then wait days then wait another week then days... I contacted them through paypal and they sent a link from another shipping tracking co that showed same info as fed ex link they sent me. I escalated it in paypal hopefully they will get my refund. If anything goes wrong it just seems impossible to get anything resolved with them. Deal with them at your own risk! If something goes wrong they seem to just ignore it.
Excellent value and reliable service. Very satisfied. Will shop there again.
Good customer service as well.
Perfect this store, I received everything correct, very fast, thank you, I recommend.
Tomtop is the first website on my list. Thank you.
Buy some items and they arrived as per the description, recommend the purchase, just need patience to receive.
Ordered a digital microscope. Correct and working product delivered in time. The value proposition is good
Ha llegado bien, es pequeñito y con cámara wifi, el envió a sido rápido...
(¿) Tienda muy recomendable, 100% (¿)
I bought some items from them, everything works without problems, I'm happy with the service. I recommend this shop.
Ottima esperienza di acquisto, acquisto due smartphone e tutto è andato bene.
Le spedizioni risultano abbastanza veloci e l'imballo curato.
Assistenza sempre attenta alle risposte.
Nessun dogana.
I have made several orders to Tomtop from 50 euros to 200 euros and I have not had problems with the shipments or with the products, so far it is a good place to buy at competitive prices.
Overall I'll give you guys 3.5 of 5
That's all I can say...
Cause you made sire that my product was delivered on time
Livraison rapide
Bon sav
Prix imbattable
Je recommande
Vous pouvez acheter sans hésiter
Pourquoi il faut 100 caractère, cest super, ya rien de plus à dire
Well packaged and quality product. Tracking code delivered quickly and with low chances of being taxed.
I did buy a plant sensor. It is working great, the lowest price in the market and very fast delivered.
Packaging and shipping of all products I received was good.
Build quality of the product is very good and reliable.
With TOMTOP, I found the best for my smartphone purchases and other products. TOMTOP is my first! TOMTOP, all Haitian people like you.
Good customer service. Reasonable price and shipping. All products are as advertized and often better than expected
I made my biggest purchase on a Chinese site on Tomtop when I bought a S905X. I felt safe because I bought it there before and never had problems. After sales support and always courteous and agile. Honest and reliable website. I'm always shopping on the site. Tomtop is the first website on my list. Thank you.
Commande reçu en 4 semaines, c'est long. Conforme à la description, bien lire les avis avant de se décider.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, i am so sorry to hear this story, please can you let me know more details about your order, such as your order number and email address, i will check for you and help you to solve this problem.