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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
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I had some trouble with customs to get my product. It took a very long time, but I had a good dialogue with TomTop during the wait, and as it took too long in the end, my case ended with a refund. To me this was a good solution and the best one - no fault to TomTop. Thanks for being there for me during the long wait :)
I have ordered several items through tomtop and always impressed with the quality and fast and often free shipping.
Great Service, Regular Offers, Nice Items at Bargain Prices. Decent Delivery Times. Pleasing!
Purchased - Mini USB Keyboards - Solar Power Banks - Water Balloons - Hiking Sticks - Sports Watch.
First of all they say that you just need to wait a bit more for the product. When they told me to wait more I contacted my bank to make a complaint about the fraud and after a couple of hours Tomtop said that the product has been lost...
For others buyers NOT bay items to this site, this site is very very cheap. I bay one items to this site but I received my item broken...
Hi, pls take some photos and videos showing the problem and send to me, we will resend replacement.
I have already bought several objects and always with high quality and great prices.
Nice place to shop.
Prices are cheap, so are some of the products. Customer service is lacking. Lots of work and time to receive a refund for defective products. They also bribe customers (with promises of discount coupons) to write positive reviews... the positive ones may not be accurate.
Ordered a few items from them and always been satisfied. Lots of hight tech stuff and amazing deals. Keep it up.
Já estou de olho nos aparelhos Leeco x520, Mi6 e Xiami power box que estão em excelentes preços na Tomtop.
I love buy by this site it's too cheap. There are a lot of subjet cheap. I have ordered a few items now from TomTop.
This navigation device is not working out the box, instructions are of no use at all. Does not have navigation software loaded, or any of the other applications either!
Hi, pls kindly send some photos and videos to us showing this problem for checking first.
No support after purchase. When they reply to your emails they tell you only lies. First of all they say that you just need to wait a bit more for the product. When they told me to wait more I contacted my bank to make a complaint about the fraud and after a couple of hours Tomtop said that the product has been lost...
Hi, we will issue refund or resend if the goods be lost during transportation.
I have ordered a few items now from TomTop. I can't say quite when it was I placed my first order, but it was a few years ago and I rem, ember exactly what it was - a replacement solar powered pump for my small garden fountain. I am always interested in TomTop's emails as they sell fascinating "Gadgetry and Big Boy's Toys" that you just don't see elsewhere (although my latest purchase is a baby walker for my little granddaughter). Sometimes, delivery is a little slow but always well worth the wait!
I confirm this is my honest, unbiased and unsolicited opinion. Ian
Ce marchand ne répond même pas aux mails qu'on lui envoie.
De plus il vous donne des numéros de suivi qui ne marchent pas§.
Je conseille pas ce marchant et ce site me semble frauduleux.
Vos demandes restent sans réponse.
A fuir!
Hi, Try to track the parcel 5 days later.
Hello. At TOMTOP, I buy mainly phones. The goods always arrived in order. I'm happy with shopping. Sincerely Martin
I bought 1 thing from this site, first time, just for try to check this site, but my product arrived me DEFECTIVE, so please be careful, dont waste your money, stay away from this $#*! site
Hi, if your goods do damaged during transportation, we will issue resend and refund.
There are large assortment of goods. I really like, that under item there are review from other users, it's help understand the quality of product.
I realy like the tomtop Facebook page. It is cool that tomtop page(web and Facebook) are available on English and Russian languages.
I recommend tomtop shop!
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi, pls just take it easy, we will resend replacement soon after we have been notified that the goods is lost during the transportation.