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TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
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Excellent website, products, delivery fast in Brazil.
Gostei muito do Site, comprei um carregador portatil da XIaomi tudo conforme a descrição. Indiquei o site para amigos que comprarm smartphones e chagaram em menos de um mÊs. Muito confiavel eu recomendo!
Tres bon service. Pour annuler une commande passée par erreur, aucun souci. Tout se passe bien et très bon prix pratiqués!
They send me wrong goods and no refund
It's their fault but they say i have to pay return fee
They send me wrong goods and no refund
It's their fault but they say i have to pay return fee
A five star feeling... with the products & the service. The price point n customer service are too reasonable...
Great service: order-packed material, well packed (I have receveid the goods with no damage) and arrived in the expected time. Very satisfied!
Fiz a 2 compras a partir de Portugal, os produtos que comprei são de boa qualidade, e a compra decorreu na perfeição.
Fiquei cliente regular.
Luís Filipe Fernandes
Ho acquistato un gimbal per la mia Gopro. Il prezzo mi è sembrato molto conveniente ma per un mio pregiudizio mi aspettavo un prodotto mediocre. Invece è perfettamente funzionante e funzionale. Ottimo acquisto. Il prodotto mi è stato consegnato nei termini previsti e per tutto il tempo il customer care del sito mi ha comunicato lo stato di lavorazione del prodotto ed ha sempre risposto alle mie domande. Quindi un plauso anche all'assistenza clienti ed alla serietà di Tomtop.
My frustration is once again getting better of me about the fate of the drone. It has been more than 45 days since you have received the drone which I returned thinking either you will send a replacement or refund my money but it did not happen so. In spite of spending a large amount for return postage, which was more than the cost of drone, I have nothing to show. Your company should have sent a replacement or refunded the money. If with in a week I would not have a resolution to this problem I will have to go to media to expose this shady business practice of your company. It has been over 5 months since I bought this product from your company and lost all this money.
Hello, my dear customer, we have shipped the returned goods to the factory for repairing, don't worry, we will ship back to you soon after the problem be solved.
Thank you very much for your patience.
It's a place to one stop shop, great mechandise. Fast shipping, everything I need for my Quadcopter hobby. The prices are fantastic.
Love this company, easy to purchased there products and if you need to return anything they are there to help you
My drone is not working properly. The drone shuts down in mid flight whenever I click the button to do a 360 flip. It flips, turns off and free falls to the ground. I have waited 2 weeks and heard no replies from customer service.
DONT BUY THEIR DRONES.
Excellent site, the price is online support is very good.
Shipping to Brazil ok. Very good products.
Great shopping experience, fast shipping, product packed properly, products described correctly. Need to improve after sales, I recommend tomtop one of the best!
The device works fine, the quality is acceptable, the good points are:
+ Nice big screen
+ Does everything that it claims
+ The quality of materials is acceptable
+ Android 6
+ 2GB RAM
Bad points are as follow:
- it may have 2 cameras on the back, but picture quality is average.
- it has big battery, but my old Huawei with 2200 mAh battery lasts longer.
- it gets hot under load (watching movies, playing games, charging).
- processor seems weak.
But as a summary I can say "Good device for it's price".
Tomtop shipped on time and complete. It arrived in perfect condition. My grandson is still enjoying the kite. It was his first kite.
Thanks
The Tomtop site It's fantastic and the VISIO drone is the best! The shipping was very fast. Tomtop is the best site of droni and other product
Once money is paid they ignore pleas for replacement, or refund on faulty goods!
Oriental quality control is an alien concept...
BUYER. BEWARE!,!
Pls advise more details, i am about the help you to solve your problem.
Nice service, low prices, and decend delivery times. But ok at all.
Purchased Fidget spinner color black
Very cheap price with quality service. Good buying experience. Product works well. Right on time delivery and free shipping.
If you want to built, fix or upgrade your bike this is the seller you need.
Good prices, excellent carbon fiber accesories, fast and secure delivering
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello my dear customer, in this case, for saving the time and cost for both side, we are going to issue partial refund and customer keep the goods.