Tuckernuck Reviews Summary
The company has garnered a mixed reputation, with many customers praising the quality and style of its clothing, often describing items as well-designed and flattering. However, significant concerns have been raised regarding customer service, particularly in relation to delays in processing returns and refunds, as well as difficulties in reaching support. Customers have expressed frustration over inconsistent sizing and the lack of timely communication from the company. While some shoppers appreciate the product offerings and reasonable prices, the overall sentiment suggests that improvements in customer service are crucial for enhancing customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Very easy to pick out and had to return one item which was very easy to do. Love my purchase!
It's been weeks and my package simply has not arrived despite saying it shipped
Always looking for a good deal, I enjoyed shopping on the Tuckernuck site during Black Friday. I ordered several things and the order was split in two. One package arrived promptly, but after 3 weeks, the second still had not arrived. And, of course, it contained holiday gifts. A quick email to T-nuck's customer service did the trick. A new shipment of everything I ordered was sent express and received in two days.
I purchased a gift for my daughter, and it was not the correct size, the exchange process was very easy.
I never received the item that I exchanged the original item for. I received no communication and still do not know where this exchange stands. I wanted the top for the Christmas holidays for events I had to attend. Not impressed with the customer service on this at all.
I ordered a top from Tuckernuck a week and a half before Xmas and received it 5 days later. The top is exactly as it was described and I love it! I have always been pleased by their quality and customer service!
Even with monogramming the items showed up in less than a week! Very pleased with the thread color matching the trim perfectly.
One item in my order, a pink and white checked Kate Spade skirt, arrived without the flower accessory, at the waist, it is shown with on your website. I tried phoning and also emailing customer service. The email was returned as undeliverable, and my call was dropped three times by customer service. Really frustrated as the flower is a part of the garment as advertised!
We ordered a ceramic dish. The way the shipping department packaged it, it was protected from impact only by 3 layers of corrugated board, one layer being the shipping box. No padding whatsoever on 2 sides of the dish. No surprise that it did not survive.
Items were high quality, different, & rec'd on time.
Dress is ok. Material is like a smock. Disappointed.
I was unaware you sold non TuckerNut brands. The items Items I bought did not have the TuckerNut label. Anything I buy from Vineyards has their label on it. Very DIsapointed….I have no idea what I bought who knows might have been able to pick up at Marshals….guess I will stick with Vineyard Vines in the future.
Tuckernuck is very generous with free shipping and returns. They carry a variety of designers (sizing can be tricky) but shopping at Tuckernuck makes this process easy.
I ordered the Hudson Striped Jacket. Order number *******. I just received it in the mail and I would like to return it because the size/fit is way too big. However, the system says I can not return. Can you please help me.
While visiting Georgetown I was delighted to see an actual store. I shop online but it was fun to see a few things that I had considered. I found a beautiful green toile dress but they didn't have my size. The store associate was lovely and so helpful, she had my dress shipped and I received it the next day.
I know I ordered in Nov and it is 16 Dec and have not heard from youll. Will never order again from youll. Because I don't think you care whether I get the package or not. Thanks Lonnie McBride
And looks like I'm not allowed to return it. So this felt like just an overall fail. Last - just came in a bag...like a nearly $300 dress is some flimsy bag. Meh.
I was so excited to order the Moorehead velvet dress for the holiday season but sadly have to return. I am 5 feet tall and 113 pounds and the XS dress was WAY too big. The shipping was wonderful but at the price point I was a little disappointed in the quality of the dress as well.
I love them the two dresses that I purchased they fit perfectly needing no alterations and I have the look that suits my lifestyle perfectly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members