The power bank that I received appears to be fake (Xiaomi Miui *******mAh)
I am really disappointed. The livesupport say´s this is a "High imitation, but I
Wanted the original and not a fake
I think this site has fantastic prices and considering the distance these items are sent and the shipping price, and time it takes this site is A+
I like using tmart but I just ordered a tablet case and it says back order. I hope I get it soon because I need it for my trip.
Dear Valued Customer,
Thanks for your email, it is our honor to help you.
Thank you for your patiently and understanding.
Once the item restock, we will ship it to you.
Please wait patiently.
If you have any question, you may also use the link below to contact us.
http://www.tmart.com/HelpCenter/Contact_Us.html
Best wishes,
Tmart Service Team
Tmart is the first and best site for the cheapest prices. Best security, etc. I always check ebay first
I had a problem with an item and customer service handled it in a timely manner.
And I am satisfied with the service that I received
I received my item, but after I got it, I just want to exchange it. After asking the service for help, they just solve my problem.
Excellent customer service. Excellent online chat service. All around great experience and Worth the Money.
Tmart is not reliable at all do not buy from this seller. When you put a bad review it turn it as a good review...
I have ordered some small parts that were quite good (watches, memo recorder) but then I ordered a solar powered lamp. The construction of the lamp is wrong so the batteries pop out all the time, leaving the lamp without light. They will only refund it when I send the lamp back at my costs. Hereunder I mention the cheapest rate to ship it back to Hong Kong.
This is what I wrote to them:
The sending costs of 26.6 EURO equals USD 34,50
The actual costs of the item involved are 31.86 EURO.
According to your calculations I would get (26.6 EURO * 30% = 7.98)
Total costs for sending would be 26.6 euro - 7.98 = 18.62
This means I will have to pay 18.62 euro to return the item which will not be reimbursed.
Which means I am left with a badly designed lamp that doesn't work and I cannot return it and get reimbursement in any way, shape or form.
As you can imagine, this is a totally unacceptable solution for me.
I would be satisfied with either:
1. A coupon to spend at your store on a different item for 31 euro. I am happy to do a webcast to show the flaws in the design and to demonstrate how it works. But you cannot expect me to lose even more money on this lamp,
Or:
2. The alternative is to return the item at Tmarts costs.
You cannot expect me to pay for all this and be left with nothing.
The answer I got was:
--------------------------------------------------------
Dear Customer,
Thanks for your e-mail.
We are really sorry for that, while we have to obey our policy.
Hope you can understand.
-------------------------------------------------
I can't find any details of tmarts management on the website. I have asked to talk to a supervisor which has been ignored. I think my suggestions are a win-win for both of us, but no reaction is given to the content.
So, don't buy solar supplied lamps or other complicated items at Tmart!
Dear Aagje L.
Sorry to hear that. We think you have something misunderstanding between us.
Return shipping fee reimbursement is 30% of the item's price. That means we only can offer you 30% refund of the item's price. Just like, the product you bought is $10. Then the return shipping fee is $3($10*30%). By the way, please let me know your order number? Then I can double check it for you.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.
Best regards,
Sherry
Tmart.com
This company Delivery was very slow.
Moreover can not check the tracking number.
Not refund.
Like a scam.
Bad and bad and bad
I received my shift dress, and I really love it! The quality is amazing and the fit is perfect for me!
The price is reasonable and the product is really good, it arrived in good condition. I will buy again and again
Very good product with very good packaging the colour is very good and vivid excellent the shipping from usa is nice and fast will buy again
1 Star for a good variety of products
1 Star for low price
1 Star for free shipping
1 Star for free gifts for me
-1 Stars for Product packaging, packaging is not very beautiful, a little flaw
It takes a little long time to get items, but i'm aware of that... but All in all i have been very pleased with the gadgets which i have recived.
Great and cheap online store. But takes forever to get the packages. It can take atleast three or four months for deliveries to get to yiu.
The battery that I recieved didn't work so well at the first time, but after the help of the customer service's guidance, it worked fine, Thanks.
My little grandson likes the turtle I bought from tmart, it can also plays music which sounds so good, thanks for your guys!
Very good experience. Received exactly what I needed at the best price. Delivery was a little longer.
I order a laser light and after 2 month of waiting (probably)they will return my money back, so do not buy anything from them
Dear customer,
In order to verify the problem in detail, would you please tell us the order number for check?
May be the items you order are discontinued, so our colleague will issue refund to you.
And in normally, you will receive the notice before it is refunded.
So you can check the email or your spam, thanks.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
Overview
Tmart.com has a rating of 2.4 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our live chat staff and telling them the details of your problem?
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team