business logo of Tmart.com

Tmart.com

How would you rate Tmart.com?
grey star
grey star
grey star
grey star
grey star
Arizona
2 reviews
1 helpful vote
Follow Bill Y.
Unfollow Bill Y.
Send Message
Share Review
Report Review

Love tmart, It may cost me $20 but its insane that I can order a $5 items and have it shipped with 4 day shipping.

Date of experience: February 11, 2014
New Jersey
5 reviews
1 helpful vote
Follow Sam d.
Unfollow Sam d.
Send Message
Share Review
Report Review

Excellent
July 17, 2016

Great product and fast shipping. I bought earrings as a gift for my wife and she loved it so much. Would highly recommend.

Date of experience: July 17, 2016
Spain
1 review
140 helpful votes
Follow Giovanna S.
Unfollow Giovanna S.
Send Message
Share Review
Report Review

They are really Scammers!. They always send your purchase partially. Then they say they will send the missing item as soon as posible. They never do it and when you want to enter your account in its site, it does not work. They copy down your IP adress or so. Sons of a witch.
Unos estafadores 100%. Ellos siempre mandan la compra PARCIALMENTE. Entonces ellos dicen que van a enviar el artículo que falta lo más pronto posible. Nunca lo envían y cuando se quiere acceder a su cuenta en el sitio, no funciona. Copian tu dirección IP.

Date of experience: October 27, 2013
Florida
1 review
2 helpful votes
Follow Aldrich S.
Unfollow Aldrich S.
Send Message
Share Review
Report Review

Just want to say I am not so happy with tmart delivery, it was slow!But I like the items: Eye shadow and brush

Date of experience: December 23, 2013
Cyprus
1 review
1 helpful vote
Follow WD Z.
Unfollow WD Z.
Send Message
Share Review
Report Review

Great product
April 22, 2015

Cheaper than the last place I was ordering from and the shipping is way better. High quality product with nice looking packaging.

Date of experience: April 22, 2015
Illinois
2 reviews
2 helpful votes
Follow kaen J.
Unfollow kaen J.
Send Message
Share Review
Report Review

Never have had any problems. Be sure to look at the Payment security before buying, and you should be okay. Great site!

Date of experience: December 28, 2013
Canada
1 review
3 helpful votes
Follow Ruby F.
Unfollow Ruby F.
Send Message
Share Review
Report Review

Terrible shipping
May 15, 2017

I payed for shipping and it took nearly 20 days. It has very bad customer service which don't even wander your question.

Date of experience: May 15, 2017
Tmart T. Tmart.com Rep
over a year old

Dear customer,
Sorry for make you worry about the package.

And may i ask does the package come from HK? Since we have many warehouses and the international shipping will need more time for delivery.

So would you please tell us the order number for check firstly?

We will check it on our system and verify it with the shipping company.

Thanks for your feedback and we will improve it in the future.

If you need more help, please feel free to contact with us:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html

Have a nice day.

Washington
1 review
5 helpful votes
Follow deborah j.
Unfollow deborah j.
Send Message
Share Review
Report Review

Wonderful
May 6, 2016

I had bought many kinds of watches in the ad column. The quality and delivery are very good. It is worth recommending.

Date of experience: May 6, 2016
Missouri
1 review
1 helpful vote
Follow Linkon B.
Unfollow Linkon B.
Send Message
Share Review
Report Review

Many thanks to tmart!
January 15, 2014

Many thanks to tmart! Goods of excellent quality! Because my country Post, the goods would be delivered for a long time!

Date of experience: January 15, 2014
GB
1 review
3 helpful votes
Follow Robinson K.
Unfollow Robinson K.
Send Message
Share Review
Report Review

I ordered two solar cars
September 1, 2014

I ordered two solar cars. 25 days later, I received them but one didn't work. I wrote an e-mail to Tmart.com and they sent me other car for free.

Date of experience: September 1, 2014
California
1 review
1 helpful vote
Follow Doroth Y.
Unfollow Doroth Y.
Send Message
Share Review
Report Review

I bought a tmart controller fo 20 dollars. Wow it worked fine. I'm trying this review with 4 stars to see, 1 star and i never used it before.

Date of experience: May 21, 2014
Rhode Island
4 reviews
8 helpful votes
Follow joe v.
Unfollow joe v.
Send Message
Share Review
Report Review

OK, Tmart has its good & its bad sides, IT IS NOT A SCAMMER SITE.Ive purchased there 7-times over the past year & have received some shoddy items, eg-MP3 PLAYER that had a VERY SHORT battery life, They refunded my $10-back & let me KEEP the $#*!ty player, since their return policy has THEM paying for return shipping of defective items. I received a li-ion Battery Charger, It was bad quality & charging my batteries to Very High Voltages, AGAIN they refunded me $6.00 store credit this time & let me keep the crappy charger. I bought another MP3 PLAYER of better quality, works great, EXCEPT the headphones suck & were dead on 1-side, THEY Issued me $2.00 store credit... SO pick your items carefully, SOME are garbage & some are GREAT. Prices are very cheap.The REVIEWS on their site are real, HOWEVER they Wont publish any NEGATIVE Reviews & they provide customers POINTS/store credits for submitting reviews, so take them w/ a grain of salt. They have different WAREHOUSES, US/BRITAIN, HONG KONG, items that say ships f/ US Warehouse ship f/ New jersey & arrive in a few days to US addresses, HOWEVER ITEMS that say INTERNATIONAL WAREHOUSE take at least a MONTH W/ the FREE Shipping option, so be prepared to wait. You can find some really useful items at very cheap prices during their constantly revolving sale items, just do some research of the item on the web before buying, to avoid having to go through returning/refund policy, Which is pretty good though... OVERALL I give TMART an 8 OUT OF 10 for usa warehouse orders/and a 5 OUT OF 10 for International Shipments.

Date of experience: March 16, 2014
Canada
1 review
482 helpful votes
Follow Jon W.
Unfollow Jon W.
Send Message
Share Review
Report Review

Tmart has shipped me a camera that is in Pal format instead of NTSC. Furthermore the receiver for the camera has damage as does the packaging from shipping. Tmart tried to offer me a discount if I wanted to keep the item. An item that I can not use... They now want me to pay for shipping and have offered me up to 30% of the items value in return for me paying for shipping. Their so called customer satisfaction guarantee is a joke people. Tmart and companies like them give online shopping a bad reputation. Sadly they are everywhere. To date I have had problems with every company head quartered in China. Go figure. They deserve the comments they get. Steer clear is all I can offer.

**UPDATE** Nov. 18,2014

Having used Paypal to make this payment, I started and escalated a claim against Tmart. Tmart failed to respond to Paypal's request for they're side of the issue. Paypal gave me a full refund! Funny how Tmart responded to this posting in only a day or two but couldn't find the time in ten days to respond to Paypal who holds the purse strings. Speaks for itself doesn't it? Don't you just love how Tmart handles their customers? Numerous emails, multiple photos as per Tmart's request prior to my posting here, yet they would have you (the reader) think that they need more information to assist me. For the record, I responded to their request email directly saying they have all the info already and just need to review it. They never replied or attempted to make any further contact. If anyone reading this is doing so before shopping with these guys? YOU HAVE BEEN WARNED! Nothing, nothing about this company comes close to being a satisfactory experience.

Date of experience: November 5, 2014
Tmart T. Tmart.com Rep
over a year old

Dear Jon W.
Sorry for the inconvenience we caused.
Would you mind sending more details to us at Service@tmart.com?
We are pleased to assis you in any we can.

Thank you for your patience and understanding.

Best wishes,
Tmart.com

Michigan
2 reviews
0 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Send Message
Share Review
Report Review

Order
August 8, 2017

I have had excellent service from this company. I've dealt with them for several years and never had a complaint.

Date of experience: August 8, 2017
Australia
1 review
127 helpful votes
Follow Jenny Z.
Unfollow Jenny Z.
Send Message
Share Review
Report Review

Wish I had 0 stars to rate this. Ordered some iPhone cases and screen protectors from them as they advertised very decent prices. On the website, they stated worldwide shipping (from HK) would take 3-15 working days. 15 working days has passed - and my order hasn't arrived. Emailed them - and they responded by saying that it could take up to 45 days. That's an EXTRA MONTH. Nowhere on their website did they mention this ridiculous shipping time. In all their email responses, they keep telling me to be patient and understanding. NO, TMART. YOU should be the one who should be understanding of your customer's concerns. And YOU should MOST DEFINITELY not FALSELY ADVERTISE YOUR SHIPPING TIMES! My new phone has arrived and has no case to protect it. If it were to be accidentally dropped, TMART WILL YOU PAY FOR DAMAGES?

Asked for a refund as well - but can't get 100% back for god knows why.

Buyers, please read reviews before purchasing from this site. From the looks of it, 1 of 10 users will get lucky and receive their items, but most likely, you will be part of the remaining 90% who will have their time AND money wasted on this atrocity of a company.

Date of experience: November 10, 2013
Peru
1 review
0 helpful votes
Follow Julio Z.
Unfollow Julio Z.
Send Message
Share Review
Report Review

Good service
June 19, 2017

Have good products whit less prices, customer service is very professional, in same cases the package arrive whit 40 days

Date of experience: June 19, 2017
Spain
3 reviews
6 helpful votes
Follow Vincent f.
Unfollow Vincent f.
Send Message
Share Review
Report Review

No problems here, the items I received for my gopro are of great quality. I would buy from them again.

Date of experience: June 7, 2016
Virginia
1 review
8 helpful votes
Follow Val J.
Unfollow Val J.
Send Message
Share Review
Report Review

I ordered two watches from TMART.COM and upon speaking to Belly at customer service I was told that my order had been cancelled. I did not authorize this cancellation for those two watches. Not only that but when I called my bank to see what was happening with the refund the bank informed me that $100.98 had not been refunded back into my account. I asked them why not and they informed me that they were waiting for reimbursement notification from the company. I ordered GT68 Outdoor GPS Compass Heart Rate Monitor Bluetooth Smart Watch Phone Black & Blue and a GT68 Outdoor GPS Compass Heart Rate Monitor Bluetooth Smart Watch Phone Black & Orange and never received the order. I am not happy with this company. I thought this company was in good standing with their customers and so far I am not at all amused or pleased. I am out of 2 watches and/or $100.98. Thanks TMART.COM unless some miracle happens I won't be shopping with you all (and its a shame cause I tend to buy a lot of unique items for Christmas and this year I had my sights set on your company). Just an idea last Christmas I spent a total of $3386. 24 and I was still grabbing small stuff as I came across unique items.

Date of experience: August 4, 2016
Tmart T. Tmart.com Rep
over a year old

Dear Valerie,

Sorry for the inconvenience that we have brought you.

There was some problems with your payment, the status of your payment was Authorization on Jul. 1 when you made the order, that means the money was still in your Credit card but it was locked, we have sent an email to you on the date we received your order, since there was no reply from you before Jul. 7, we have cancelled your order and the money in your credit card has been unlocked as well. Could you please check your billing information in your account or confirm it with your issuing bank?

Should you have any other questions, please feel free to contact us again. Thank you for your understanding.

Best regards
CS Team of Tmart.com

Missouri
1 review
1 helpful vote
Follow Andrew s.
Unfollow Andrew s.
Send Message
Share Review
Report Review

Good Product
April 21, 2014

Good Product. The BEST PRICE EVER! HATE that it takes so long to get here( 15 days) But overall, I Love Shopping with Tmart Guys (and i will continue to do that) Thumbs Up.

Date of experience: April 21, 2014
Indonesia
2 reviews
444 helpful votes
Follow Pontifex M.
Unfollow Pontifex M.
Send Message
Share Review
Report Review

Actually, tmart is good online store if:

- you're buying less than $5
- you only buy 1 item
- you don't mind product quality
- you don't mind to wait more than 30 days (that is a processing time, not shipping time, add another 30 days minimum for shipping time)
- you are not dropshipping to time sensitive markets like ebay or amazon.
- your middle name is "lucky"

I am an ebay seller, I get to know tmart while searching for an alternate dropshipping supplier. And by far, tmart is the worst business partner ever. I encountered many problems with my customers on ebay due to tmart. Do not be fooled by their 24 hours processing time promises, all my orders are marked as shipped after 1 week minimum. My record is 45 days of ordered items still in "processing" status on tmart.

Also they claimed to have warehouse in US, it's a lie. Upon receiving an order from US customer with a good profit, I ordered from their so-called "US warehouse" despite it has higher price, hoping that my customer can get their goods faster, that order still take days in processing and my customer does not receive it after 30 days.

Some cases including "out of stock" issue. Tmart will not tell you if they are out of stock, they will accept your money, and your order will appear as "waiting" or "processing" even after weeks. That "out of stock" item also still appear on their site, waiting for another victims.

So instead of getting profits in doing business with tmart, I actually losing money because I have to refund my customers, some due to long waiting time (more than 30 days), some due to quality of the products.

Still lucky enough to not get negative feedback on ebay, but I was done with tmart.

Date of experience: December 9, 2014
Tmart T. Tmart.com Rep
over a year old

Dear Pontifex,

We have read details of your review.
For all problem you encountered, we will feedback to our manager then do our best improve it.
Sorry for any inconvenience caused by us.we apologize to you sincerely.

Best wishes,
Tmart

Overview

Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.

service
170
value
160
shipping
166
returns
139
quality
158