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Val J.

Contributor Level

Total Points
88

1 Review by Val

  • Tmart.com

8/4/16

I ordered two watches from TMART.COM and upon speaking to Belly at customer service I was told that my order had been cancelled. I did not authorize this cancellation for those two watches. Not only that but when I called my bank to see what was happening with the refund the bank informed me that $100.98 had not been refunded back into my account. I asked them why not and they informed me that they were waiting for reimbursement notification from the company. I ordered GT68 Outdoor GPS Compass Heart Rate Monitor Bluetooth Smart Watch Phone Black & Blue and a GT68 Outdoor GPS Compass Heart Rate Monitor Bluetooth Smart Watch Phone Black & Orange and never received the order. I am not happy with this company. I thought this company was in good standing with their customers and so far I am not at all amused or pleased. I am out of 2 watches and/or $100.98. Thanks TMART.COM unless some miracle happens I won't be shopping with you all (and its a shame cause I tend to buy a lot of unique items for Christmas and this year I had my sights set on your company). Just an idea last Christmas I spent a total of $3386. 24 and I was still grabbing small stuff as I came across unique items.

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Tmart T. – Tmart.com Rep

Dear Valerie,

Sorry for the inconvenience that we have brought you.

There was some problems with your payment, the status of your payment was Authorization on Jul. 1 when you made the order, that means the money was still in your Credit card but it was locked, we have sent an email to you on the date we received your order, since there was no reply from you before Jul. 7, we have cancelled your order and the money in your credit card has been unlocked as well. Could you please check your billing information in your account or confirm it with your issuing bank?

Should you have any other questions, please feel free to contact us again. Thank you for your understanding.

Best regards
CS Team of Tmart.com

Val Has Earned 8 Votes

Val J.'s review of Tmart.com earned 8 Very Helpful votes

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