Last week, I got a USB 3.0 High-Speed 4-Port Switch Hub from Tmart when i bought it at last month. The USB Hub I selected is compatible with all USB ports and is available in white and black. I like it,
Tmart is a fraud based on dishonesty. I placed an order but i did not receive it. I wasted my time by writting them emails that they didnt answer it They charged my credit card and they refuse to give me a credit back. Then finaly they said wait untill you receive your items then send it back and when we receive it we credit you, I waited 40 days and i did not receive my order, then i contacted my credit card who refunded my money, it was a headache. I will not use tmart any more and I do not recommend it.
Bought a Camera Batteries and arrived "dead" so I asked to return it back.
The customer care was great and very kind, there were no problems and in a few days I got back my money.
This is the worst company I have ever bought from, they do not respond to any emails, i bought led bulbs they all blew up. Headphones they sent wrong ones, cannot get a reply from them
Dear Tracy,
Sorry for all inconvenience caused by us.
Our company in order to improve our service so closed mail system service.
If you have any problem, please contact our live support.
Here is link: http://www.tmart.com/support/live-chat.html
For inconvenience, we sincerely apologize to you.
Hope you understanding.
Best wishes,
Tmart.com
I was online looking for a voice recorder and accidentally ran into this site. I found a nice one for $25 that supposedly was usually over $80. I ordered it quickly before reviewing the site and was all for the free shipping. I freaked when I read the reviews afterwards. I called my bank and cancelled my card and requested a new one just in case.
I ordered the item 7/30/13 and received it 8/3/13. I received an email when it was processing through the time that it went out and its progress thereafter. It came across the states from their warehouse in NJ faster than local mail. The item was as received without defects. I tried it out and it has all the features as promised. It's a lot smaller than I thought, but their site actually does list it's dimensions. My bad for not reading thoroughly.
Even though I thought the service was spectacular, I won't be using them again only because of the awful reputation that they have. 1/10 isn't good enough and I don't want to be the next victim. I don't think that they are a scam, but I think that they just have awful customer service, so when something goes wrong they probably have too many customers ordering due to the prices and they don't get back to people.
I will also say that the actual quality of the product seems poor. When they say lightweight, they mean lightweight like a toy. It feels like it'll break if I squeeze it too hard. I will use it a lot soon and see how the quality actually is and report back, but there's no way this product is usually over $80.
I found t mart about a year ago and I find something new almost every time I go on this site and I love the chat service that's so fast and helpful the help techs seem to know a lot about the transactions I have had no scams pulled all up to par and honest with TMART and I nathan
Tmart has a very good service. There was a little problem occurred in the supply. And I was fully paid back. If I need something, I will not hesitate to shop here!
S215 3.5CH iPhone Control RC Helicopter.
The total charge time for this metal & plastic device is approximately 35 minutes and flight time is 5 to 7minutes while the IR Remote control distance 8-10m. Now the camera resolution supports 640x 480 pixels and video format is AVI and it also comes with a 512MB SD card memory. The package includes a spare tail propeller, SD card reader, spare rotor blades. Everything is explained in full detail in the handy user manual. I have bought this helicopter from Tmart.com and it works great for me.
Never trust this online store. Yes, they are cheap in price and free delivery, but you never trust them. They collect your money but never ship. I placed an order for two smartphone in early November 2013, and the phone were supposed to send out in 24 hours according to their advertisement. Waited for more than 10 days, no response from Tmart. Checked their website with my order number, the order was "Under Processing" Wrote them emails asking for the delivery date, they said the phone were not in stock asking me to wait to another 7 days. Fine, waited for 7 days, the order was still under processing. Email them, the answer was still the same for another 7 days. Eventually, after another 10 days, they sent me an email telling me they finally have stock and ready to ship. Excited! After two days, they sent me another email telling me that the phones were out of stock again. They told me one story in one day, but then on the other day, they told me another story which is totally upside down.
Besides, the customer service representatives are helpless. I doubt if they understand English at all. The CS Rep such as Sabrina, Angela and other girl do not what they are doing. They just copy and paste the email content, and never answer straight to my question. A simple question like "What is the shipping date?" took 9 emails back and forth to get a concrete answer.
Stop purchasing from this Tmart, they are liar. They do not have business integrity nor business sense. Trust those negative feedbacks about Tmart before you regret or disappointed like me!
DO NOT BUY FROM TMART!
I ordered 8 LED bulbs that were supposed to be dimmable and were not and 3 LED bulbs that were just supposed to work on 120volts ac and they did not. Customer service had me send pictures of bulbs, boxes, packaging and even videos. Then they say they couldn't open video. I had no address to send bulbs back and they wouldn't give me one to do so. $50 wasted. Pay pal's dispute center was no help at all. This was. Order #: *******QBP3YT
Order Date: Saturday 23 April, 2016
Dear customer,
We had made a good deal in paypal, please check in your account. Have a nice day.
On the 12/15/2013 i ordered a 'Omnipotent Capacitive Touch Screen Stylus Pen' from Tmart, and 1/07/2014 it arrived, item was free Shipping but it did take 3 weeks to arrive but that was to be expected given it was coming from HongKong.
SCAMMERS!
They are located in China, won't ship your products to you, then won't refund your money.
Don't even bother to go through their refund process. The only way to get your money back is to dispute it with your credit card company. They want you to use PayPal because PayPal normally sides with the merchant.
They have now used domain privacy so you can't tell who owns the company, and have switched their nameservers, so you can't tell they are in China, but they are. If they are that sneaky and deceptive on their website, what do you think they will do with your money?
TMART.COM ARE SCAMMERS AND A FRAUD! Stay away!
Dear Kathy,
Sorry for the inconvenience we caused.
I want to know have you get your refund or not?
If not, please offer me your order number. Then I can handle it for you.
Thank you for your patience and understanding.
Best wishes,
Sherry,
Tmart.com
I ordered and paid for 2 sets of six Fingerlings on October 24th ($171). On Nov 1st, I contacted them as there was no movement on the items. I was assured they would be delivered to me by November 11th. Contacted them again on the 12th, assured I would receive by the 20th. Contacted on 21st, advised there was a stock shortage but it should be resolved and sent out by 29th. Contacted on 29th and told they could provide different colours and they would be sent out. Today received an email saying they can only send out two at a time and not until after Christmas - mind you at this point they have had my money for 6 weeks. I have opened a case with Paypal to hopefully at least get my money back so I can find alternative gifts. Would never recommend. Deceptive and terrible customer service.
Dear customer,
We are sorry for inconvenience caused about the problem of storage.
Since it is the hot sale item, so the storage is tight for the factory.
But most of them are restock now.
So may i ask the order number for check in detail?
Please don't worry, we will give you the satisfied solution after verify.
In order to be more efficient to solve your problem, you can also try our online service:
https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Look forward to your reply.
I am always renting saxophones because I am play it, and it costs 200 dollars for ten months! Now, I googled soprano sax AND IT ONLY COSTS 180 DOLLARS TO BUY IT! It comes with a free gift for orders over 18 dollars so I picked up free windows headphones.(Cheap and fragile, but they work.) You can also get Nintendo DS Pens, Phone screen covers, etc.
Kindly be carefull with them if u r going to pay u will never get what u ordered like me i have paid for bluetooth Headphone n never got it yet tried to contact Tmart n no one replying now
Dear customer,
Would you please tell us the order# for check? And you can track your order from the right top of our website: www.tmart.com.In order to be more efficient to solve your problem, you can also try our online service: http://www.tmart.com/support/live-chat.html
I likeTMART for the variety of products that can be found there at a reasonable price.
Best: You can shop and have great deals worldwide and cheap price...
Worst: Wait time is more than 10 days...
Friendly service and my Tmart-item arrived from Hong Kong to GB in around 20 days with FREE SHIPPING. Item was in great condition and customer care service responded directly and were helpful throughout my purchase.
As we know, the TF Memory Card has been widely used by the people because of its competitive price and high capacity. This kind of 16gb Class 6 MicroSD Card from Tmart is suitable for digital camera, mobile phone, MP3 and so on. For the price this card isn't bad at all and the speeds are about average. The read speeds are more than good enough for HD Content as the write speeds are as well, so it's good enough for most any use surely.
This place is a scam. They processed my payment in PayPal, but said "it did not go through". They sent me an email asking for my PayPal account information, my credit card information and a copy of my license. DO NOT USE THIS SITE.
Dear customer,
There have a misunderstanding between us.
In order to confirm the security of the order, we need your picture of credit card for check.
And you can cover the former digits and only leave the last four and your name to be seen by us.
So please don't worry about let your information out.
But if you do not like this, we can also help you cancel this order and refund to you.
In order to be more efficient to solve your problem, you can also try our online service: https://messenger.providesupport.com/messenger/1vatm9neo3k4j1nz2v9z1ipqoy.html
Have a nice day.
FIRST LET ME SAY WE ARE SO EXCITED EVERY TIME WE VISIT TMART SITE I WISH I HAD ENDLESS MONEY AS WE WOULD ORDER DAILY. YOU HAVE THE BEST PRODUCTS AND PRICES THAT WE HAVE EVER SEEN. OH AND FOR YOUR CUSTOMER SERVICE. I HAVE USED EXPRESS SERVICE CENTER, LIVE CHAT AND EMAIL US AND EVERY TIME I HAVE HAD THE BEST SERVICE EVERYONE IS SO NICE AND ANSWERED ALL MY QUESTIONS TO THE FULLEST ALWAYS LEAVING ME VERY HAPPY. THANK YOU FOR ALL YOU DO FOR US. HAVE A BEAUTIFUL DAY!
Answer: Try your hardest to resolve the problem. If you ordered through a site such as Amazon make a complaint so the company (Tmart) will know along with other potential buyers. In the future never order from this company - in a word they suck
Answer: Stay away from Tmart, as far as you can!... if you want to have nice days. I ordered and paid a product 50 days ago. They did not even ship it. I contacted them many times, I spent a lot of time chatting with them, they always promise to mail the product in 1 - 2 days, but they do nothing. Yesterday I asked a refound. They refound me only 63% of the price I paid, instead of refounding 100% what I paid or instead of giving me some interest for using my money for 50 days. I was ordering items from them for years, I was pleased with them, but lately I am having serious problems constantly.
Answer: Please place an order with T-Mart, then you'll be able to answer your own question.
Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.
Dear Shyeg S,
Thank you for your review.
Sorry, I cannot find out your order records by your name.
Would you please tell us provide me your order#/item#/transaction ID/buying email/in your next letter. So that i can handle your problem easily. Or would you please tell us your email address that we written to us?
If you have any question, please don't hesitate to contact us.
Best regards
Denise
customercare@Tmart.com