Tmart.com

Can barely begin to describe the depths of ignorance and sheer callus disregard of this utterly useless company.

Here's the bullet points of 5 months of fighting...

ORDERED SEPT

SENT TO WRONG ADDRESS 3 TIMES

TOLD THEM MY CORRECT ADDRESS FIVE TIMES

PAID TO ADDITIONAL LOTS OF POSTAGE

ASSURED IT HAD BEEN SENT TO THE CORRECT ADDRESS SIX TIMES

HAVE REQUESTED A REFUND FOUR TIMES

STILL NO PACKAGE OR REFUND

I dont know how a company can be so useless and continue to survive.

They will literally ignore all of your complaints and constantly bat you away with placation's.

My message saga is still ongoing just to get a refund, i wonder if they can make it a year!

Please never order anything from these complacent morons.

Ordered a battery on Dec 20 to be shipped from the US. Website stated battery would be shipped in 24 hours. Paid for FedEx 2 day delivery so I would have by Christmas since this was for a present. Not hearing anything by Tues Dec 22, I e-mailed customer service with my order number. They would not provide me any info on my order until I provided a copy of my credit card, ID, passport, driving license and utility bill (sounded fishy to me). I e-mailed again on Dec 22; they responded that item not shipped. Wed Dec 23 they e-mailed me to give me a link to FedEx which showed that the item was picked up late afternoon on Dec 23 and would be delivered on Monday Dec 28. I then e-mailed requesting credit for FedEx charges since they did not send out in 24 hours. They responded refusing credit. I then sent an e-mail on Dec 24 requesting to be put in touch with a supervisor. Lily responded that she didn't have a supervisor. I wasted $18 on shipping and did not have the item for Christmas present. What a terrible experience! I will never order from them again.

I placed an order with T-Mart about a month ago and still haven't received my merchandise. I complained via web chat and was advised that when choosing the free shipping option, it takes 30-45 days to ship. Ridiculous! On top of this, I discovered an unauthorized charge on my bank account for $84.38. After filing a complaint for fraud, my bank advised that the charge was from a Canadian gas station called "ESSO" and the transaction was entered manually at the pump. I have NOT used my bank card for any transactions online other than paying bills through my bank... Coincidence? DO NOT PURCHASE ANYTHING FROM THESE PEOPLE... THEY ARE THIEFS!

Ships From: United States Warehouse
Price: $13.49
Shipping: Worldwide Free Shipping - $0.00
Bought Items: Wireless Bluetooth Controller for PS3 / PC Green
Received: two weeks
Great Device may not be brand name but works as well as any Sony brand controller.

Supporting the original writer and not Tmart because I'm trying to deal with them on a separate issue. Customer service responded to me with a polite, we are sorry, but we can't access any information about your order once it has been made. The response I received follows:
"Dear Customer,
This is the greeting from Tmart.com service.

Once place an order, we will email you the order number, date. We can not
Check other information nothing about us.

Sorry for any inconvenience caused by us."

Why did I ask them for information on the order that "I" placed? The order was placed by a person being investigated for fraud for using my card after he, the server at a restaurant I went to, used my card information on the site. The order was placed in my name, using my information, but I don't have an order number. That's perfect right, because, "Once place an order... we can not check other information, nothing about us."
Literally, the definition of rip off and no customer service.
Tmart are bunch of idiots, I am sure no one would beleive any positive review posted here by Tmart (aka) N&K Trading inc. posing as customers

Liars, What happened to the 2 days delivery!
This is one of the worst experiences I have had for online shopping. Most of these reviews have been done through friends of the Chinese company Tmart. I ordered two Wi Controllers and it was supposed to be two day free shipping through DHL. I was given a DHL tracking number which had a direct link from the email I received from the company. When I complained they said to be patient and that product was out of stock. So I waited. They said it was delivered and when I filled a complaint they said I needed to check with the "post office". The first signal that something might be wrong. I decided to go directly to DHL website and input my tracking number. NO surprise there…the tracking number was not legitimate. I contacted their live online support team which of course was no help at all. When I requested a refund they said that I needed to process a complaint through the "post office". I asked them why they kept saying the "post office" when they use DHL and of course no response. Spend your money somewhere else. They will take it and string you along pretending to be a real company and tell you that it was shipped when there is nothing being shipped.

After goods not arriving for 6 months and contactintg customer service several times and getting no response***I left a review here and was advised to contact t mart customer service.

After contacting them again no response /refund after several attempts...

T-mart WEBSITE SHOULD CEASE TO TRADE IF THEY CANNOT TAKE DELIVER
GOODS OR GOVT SHOULD TAKE ACTION AGAINST CROOK***THUGS*THIEVES LIKE THEM*****

I cannot believe the amount of cheek they have to keep trading and people keep loosing their money for items that are never delivered or customer services that never respond.

Tmart.com is a fraud. Bunch of thieves and idiots are running this fraudulent business. They steal your money and give you is false promises. Stay away and don't try it.
Here and example of Tmart.com fraud. A Tmart's employee keeps posting 4-5 stars reviews for his company thinking we are idiots and we may fall into his trap.
The real idiots are him and his boss. Here are some of the names he uses here
(Prentice W., BenJi U., Andy L. Ect...)
This same Tmart.com emplyeee wrote the same reviews at different sites in support of his company.He wrote at (www.squidoo.com/tmart-review-dont-buy-from-tmart-until-you-read-thi): Jul 18,2013@ 8:53 am
I'm really sorry for all of you guys. I only wanted to let people know, that you can have good experience with Tmart as well. That's all. It was my first time I ordered. I don't know when I will order again, but based on this experience, nothing keeps me away from ordering at Tmart. And there also he used different names and posted fraudulent reviews supporting his company Tmart.com.

BEWARE SCAMMERS! THEY WILL TRY TO STEAL YOUR IDENTITY! I tried to order from them twice and both times they asked me to send a scan of my card, photo ID, and utility bill. After I sent it to them they cancelled my order anyway. I am going to keep a close eye on my credit card bill. Pretty sure they are thieves and just want to get peoples information. There is no good reason for them to cancel my orders. Especially after I confirmed my identity by sending them all those things to verify. They had asked for a scan of my passport as well but I don't have one.