I ordered a flash drive (watermelon style) and received it within five days. T-mart gave the service they promised. Fast service, fast delivery, and most of all reasonable price on items.
The stuff is defective not working very cheap quality and if you give a one star review they will delete it so people can see and read only the 4 or 5 stars review? They are not honest stay away...
Great Eye Shadow Palette ($6 and change) I purchased two, one came a bit broken- and swatched! I don't know if I will use the palette that was opened and swatched with finger prints left in 5 pans! But the product is good quality and some colors are better than the UD3, some are not as good. Blackheart is not the same-it IS a gorgeous burgundy black reddish shiny color that i prefer over the one that seems to be in most other palettes The colors Buzz Trick and Dust do not pop as much as the others and the matte shades need some work to show up. But these are good colors!
Here's what I wrote them...
"I have made two purchases so far.
The first order *******GQQYJX for $10.05 on Nov. 8 was my mistake. Wrong item.
The second order *******FUC3 for $10.66 on Nov. 15 was correct.
I charged the battery and used it for three days.
It does not do any better than the standard size battery in performance so I want to return it.
I also want to return the first item which I previously asked for an RMA at your request but that I have not recieved as of yet.
Please inform me of an RMA that will take care of returning both items.
I'd like to purchase a phone in the future but if you can't take care of me I doubt that I will."
They have had a week to send me an RMA as they said they would but haven't.
If they own up I'll change my review.
Ordered what was advertised as an SJ4000 camera only to receive a knockoff. Whenever I posted a review that said that it was a knockoff, I was notified that my review was accepted, but a month later, I still haven't seen my review published.
Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Most people agree, Tmart is a scammer. No matter how many positive PAID reviews Tmart associates post here, Tmart.com continue to be a SCAMMER. Many scammed customers wrote about Tmart at different websites, www.scambook.com/company/view/8993/TMart.
http://www.ripoffreport.com/reports/specific_search/Tmart
Tmart.com is paying for the positives reviews posted online by bloggers. And here is one proof. http://www.realasianbeauty.com/2013/12/free-products-to-review-on-your-blog.html
TMART.COM is offering BLOGGERS LIKE YOU some items FREE to review.
"Tmart.com wants to get more real opinions from customers, They hope could get better customer feedback to improve their website, so they looking for bloggers to review their products. Products will be FREE of charge to bloggers."
Those bloggers are the only ones who are receiving their FREE items on time and in good condition and the rest of us are just victims of their ads.
Two days ago, I was waiting for my feather, when I opened it, do not let me be very disappointed, though before purchasing it, I read a lot of comments about tmart, there are a lot of negative, because it is so cheap and free shipping, I still try to buy
I used this feather mask in my friend's birthday party and I feel like that it fits me so cool
I ordered three tablet cases for my children. I placed that order on the 30th of December, the money cleared my account on the 31st of December. I STILL have not received any of them. One of the covers still is listed as processing on their webiste. This site is a rip off.
I purchased 2 USB car chargers for my IPhone. When they arrived one did not work. So I emailed customer service about the problem. I got a reply the next day saying they would refund money into my Paypal account and sent a file confirming the refund. Norton AntiVirus refused to open the file because it contained a Trojan Virus. There was no refund. Sent 2 more requests thru their customer service with no reply and no refund. Its been about 3 weeks and still no refund, and even though it was an inexpensive charger, its clear that Tmart is not a responsible seller, does not stand behind their products, and chooses to ignore the importance of customer satisfaction. Only the lowest type of business would send an email reply that contains a malicious virus and have the nerve to call it a Paypal deposit confirmation, thank you Terry Wang. I will never buy from Tmart again.
Tmart please do not reply and ask me to email your customer service again, I have done that 3 times already and have only gotten a bogus reply, I'm not going waste any more time or money to email or order from you again.
Dear customer,
Sorry for inconvenience caused. But we do not find your order from name.So would you please tell us the order# for check? We will give you a best solution after verify.In order to be more efficient to solve your problem, you can also try our online service: http://www.tmart.com/support/live-chat.html
I was thinking it will be low quality because its cheap but no its Outstanding. You can use since it has long life.In my local shop its price is high but tmart much more cheaper.
i bought a few items from there since its a discont site and allll the items where damaged and even the box it came it loooked liked someone smashed it.
Dear customer,
Sorry for this inconvenience caused.
For this issue, would you please send a picture of damaged item for check?
We will give you a satisfied solution after verify.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Best wishes,
Tmart Service Team
I purchases two watches on December 13,2013. One watch came in ten days, but the battery in the watch was dead. It would cost me more to replace the battery then what the watch is worth. The second watch came in a package with a box for the watch, but there was NO watch in the box. They shipped me an empty box with no watch. I sent them five emails explaining this and received only two replies back and BOTH replies had NOTHING to do with my missing watch in the box. DO NOT BUY FROM TMART unless you like spending money for garbage or for nothing. I will NOT purchase from them again.
I ordered a product from these people who are located in CHINA, because they advertised FREE WORLDWIDE SHIPPING. Totally false! They had FED Express charge my card over $395, fraudulently! Had to dispute the charge with the credit card company. Be warned, do not do business with this company!
Dear Customer,
Sorry for all inconvenience caused by us.
Would you please tell us your order#? So that we can check it for you.
Or you can also contact with our online service and tell them the details of your problem.
Here is link:
http://www.tmart.com/support/live-chat.html
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team
Crooks.
Doesn't get any worse than this. Stay away!
They try to cheat you any way they can.
No delivery, No refund & Complaints are Not accepted on their website.
Dear sue f,
I would like to apologize for all inconvenience, if you had experienced while shopping with us.
Sorry to hear that. Would you please inform us your order number? So that I can check it for you. If you have any questions, please feel free to contact us.
Best Wishes!
Sherry
Tmart.com
I have been using TMART for about 6 months, and have been more than satisfied with the goods and services from them. There has been only One occasion when an item was one week late in arriving. Colin
I bought some clip on fish-eye lenses and wide angle lenses for my iPhone. It works great and came quickly to Canada. Not to mention that the product is a great quality! Highly recommend!
My number one online shopping site! I love it, i been happy customer for over a year. Great customer service. Product has very good quality, you get what you paid for and even better.
I bought $50.82-5" Touch Screen Car GPS Navigator with 4GB USA & Canada & Mexico Map TF Card White & Black and $27.33-4GB 2.8" Touch Screen MP4 with Camera Function when Jan. 20.2014.
Yesterday I received them, when I opened the door, they asked me to sign for the parcel with smile, I can not wait to open them, so I was surprised, they also give me a free gift, I am very happy, good quality.
I will give a quick review for you of a tool kit from Tmart, it’s a cellphone repair kit but it’s officially named the Repair Opening Tools Kit Set for iPhone 2G/3G/3GS. I like collecting little tool kits like this, I find they come in handy often when working with electronics. This little kit contains eight pieces and it only costs $2.72 with free shipping, and for that it’s worth it I think.
I saw some mixed reviews and figured I would still give it a try. Don't. I paid $70 for a MagLev Globe for my fathers birthday. They were "out of stock" which I wasn't informed of until I emailed THEM, and got a very brief and rude response. I ordered the 7th and now its the 30th and I have yet to get the stupid globe for my dad. I will NEVER order from here again and beg you not to!
Hi kristen,
Sorry to tell you that we do not find your order from your name.So would you please tell us your email or order# for check? Thanks for your support.
Overview
Tmart.com has a rating of 2.4 stars from 1,075 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 25th among Electronics sites.
- Visit Website
- HK, HK, China
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Electronics Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
It is our honour to help you.
And we can help you verify this problem if you could tell us the order number for check firstly.
In according to the policy, you will see a satisfied solution on our website.
And thanks for your review, all of the reviews from customers will be showed on our shop.
But they need more time for updated, thanks for your understanding.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Have a nice day.