I purchased 2 USB car chargers for my IPhone. When they arrived one did not work. So I emailed customer service about the problem. I got a reply the next day saying they would refund money into my Paypal account and sent a file confirming the refund. Norton AntiVirus refused to open the file because it contained a Trojan Virus. There was no refund. Sent 2 more requests thru their customer service with no reply and no refund. Its been about 3 weeks and still no refund, and even though it was an inexpensive charger, its clear that Tmart is not a responsible seller, does not stand behind their products, and chooses to ignore the importance of customer satisfaction. Only the lowest type of business would send an email reply that contains a malicious virus and have the nerve to call it a Paypal deposit confirmation, thank you Terry Wang. I will never buy from Tmart again.
Tmart please do not reply and ask me to email your customer service again, I have done that 3 times already and have only gotten a bogus reply, I'm not going waste any more time or money to email or order from you again.
Dear customer,
Sorry for inconvenience caused. But we do not find your order from name.So would you please tell us the order# for check? We will give you a best solution after verify.In order to be more efficient to solve your problem, you can also try our online service: http://www.tmart.com/support/live-chat.html