At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
First time buying tires online. It was easy, I was able to make good choices and delivery was the next day! I have shared my experience with several friends.
My tires are pretty good thank you very much. Great thread, great quality.
Excellent experience, just went on the phone/web app and found the correct tires for my vehicle. The app even confirmed the tires I choose were the appropriate set. Pricing couldn't be matched. I've used Tire Rack services now twice, and couldn't be happier with the service, pricing, and technology.
I previously ordered 2 tires here and since it's time for all new tires, I am trying to experiment with the 4 new tires that are in offer. (old manufacture date). I always have a good experience other than returning the tires once they are totally unusable. I need to figure out a way for that part. As my last ordered tire busted out and had no time to deal with the exchange or return, ordered a new one. But this time let's hope, how it goes with 4 new tires.
Tires arrived in a few days? Installed the next day. Easy process.
Easiest tire change ever! Tire Rack and their Installation Partner, Legendary Automotive, BEST in the business!
Easy to order and quick free delivery. Good selection of tires.
I purchased a tire to use as a spare for my 2007 E250. My wife and I are retired, travel extensively, and require a highly reliable vehicle. My spare was 13 years old and needed replacing. The tire I ordered from Tire Rack arrived at my designated installer is good time, no complaints there. My problem is that the tire was already 3 years old meaning that tire dealers could only service it for another 3 years (they may not install or repair a tire over 6 years old). This means that I am only going to get half of the value of the tire for the purpose I purchased it for. I have to replace it again in 3 years instead of the 6 years a newer tire would have afforded. Not happy about that.
Great communication, super quick shipping and delivery. Highly recommend.
Had the tires I wanted. Shipped real fast. Installer called right away and I was good to go right before a long road trip.
Great Experience!
I'm a car enthusiast and I love after market wheels. There are so many different variations, sizes, offsets, etc, that must be considered when purchasing wheels and tires. It's great when you can trust that you are being sold the right wheels and tires. I have purchased the wrong items from other companies and it was just a waste of my time. Again, trust is very important when purchasing something as important as the wheels and tires for your vehicle. The wheels and tires are the only thing that separate your vehicle from the road. Trustful professionals, quality parts, fast shipping, and real customer service, that's "Tire Rack"!
I ordered a set of Blizzack Snow tires mounted on new steel rims, with Chevy TPMS sensors installed. They shipped very quickly, too quickly as it turned out. The first problem was when I discovered they had forgotten to include the lug nuts. After a quick call to customer service, they shipped a set which arrived the next afternoon. Once I had put the tires on my Chevy Cruze, I found the second problem when I attempted to reset the TPMS sensor to the car. My sensor reset tool still could work on my old tires but didn't pick up anything on the new tires. I called again and the customer service rep said they would send a set, but that needed to be approved. Then I got a message that since "it was very unlikely they forgot to install the TPMS sensors" I had to take the car to a local service shop and have them dismount a tire from the rim to prove they were missing. After I sent them photo proof of the inside of the wheel, they sent out the sensors. Then I had to schedule with my local service shop to have them installed and pay them. Of course I had to pay for that and wait for refund from Tire Rack. A few days later I finally got my refund.
Tires are great. My lesson learned. Don't order anything to be shipped after a major holiday.
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I received my BMW 435i break pad on time. I install them the next day an it was a perfect fit
Ordered my tires and they were here within a week, bravo. Hopefully they fit.
Delivery was quick and the process as simple to get my tires installed
Great and fast shipping. Tires were exactly what I order.
I ordered my tires and within 2 days, I received my tires on time
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.