From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Website is easy to navigate and I appreciate the reviews.
Website is easy to navigate and I appreciate the reviews.
Tire rack has been good to do business with always get the best price
Tire rack has been good to do business with always get the best price
Easy to browse tire options, good prices and easy to find an installer/make an appointment to get them installed!
Easy to browse tire options, good prices and easy to find an installer/make an appointment to get them installed!
It was very easy to navigate the website, Julian was friendly and communicated in a timely manner to keep me informed of the order status.
It was very easy to navigate the website
Tried using the financing you offered, after trying to check out multiple times only to be redirected to check out-
I used PayPal instead.
Tried using the financing you offered, after trying to check out multiple times only to be redirected to check out-
I used PayPal instead.
Never been let down by TR, best advice and reviews!
Very hair with price and how fast I received my tire rim package
Great vendor awesome price on BFG KO2. They even emailed to verify size. Follow up email to check that the tires arrived. 10/10 will be a repeat customer.
UPS tracking numbers did not have information available. Was unable to plan around delivery to arrange install.
Got wrong rear brakes. Not what ordered. Now I have to wait till Monday to have my correct items shipped... and who knows when it will show up
Great pricing, great products and accurate free shipping and delivery. Absolutely our go to tire supplier!
Great pricing and easy to use web site.
Easy. Fast delivery, Reasonable price. Exactly what I needed.
Great site, repeat customer, always satisfied with prices and service! Thank you
Great site, repeat customer, always satisfied with prices and service! Thank you
The process is ok. But the truth is that I could have purchased tires from my local shop that would have been comparable and I would not have to jump thru as many hoops to get the same price. All said and done, the Tire Rack experience only saved me $20. Providing the $100 Visa card comes thru with no hassles from Continental tire company. The whole process is costing me an extra week to get the tire thing done. In my book, not worth it.
Calvin, thanks for checking us out and I sent you an email with the information needed to complete the rebate form. Any questions, let me know.
Super Fast Shipping with Good Prices. Would purchase tires online here again.
Easy to order a replacement for an existing tire that developed a leak that was not repairable. Shipping was supposed to be nearly next day, but OnTrac delayed the delivery the scheduled day and then didn't prioritize it the next day and tried to deliver it after the shop was closed. On the 3rd day it was delivered by 1124 AM.
OnTrac is not a reliable shipper and Tire Rack should use someone else. My tire was supposed at OnTrac's local warehouse before 11 AM but it never made it on a truck that day and then it didn't go out on a truck until after 12 PM the next day. They didn't make delivery a priority despite have missed the Tire Rack promised date. It was delivered 2 days late and then, because I didn't know when it was going to arrive, I couldn't schedule an install until after it did. I originally had a Thursday appointment (day after it was supposed to be delivered) but now, because of the delay, I have a Monday appointment... glad I didn't have a trip scheduled where I needed the car.
So, in short, Tire Rack, and the Pirelli tire, are great, but their choice of shippers is garbage.
Easy to order a reacement for an existing tire that developed a leak.
Ordered and received the next day. Very happy with the tires I ordered!
This was my first time using Tire Rack and the Process to select tires/pay/deliver was very simple.
Process to select tires/pay/deliver was very simple.
Great price and great service, fast shipping. Will recommend Tire Rack to all my contacts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jeff, we are so sorry to hear that your experience with us was less than perfect, but appreciate you giving us the opportunity to make this right when you called in. We hope we have the opportunity to work with you again in the future.