TigerDirectReviews 301

I have purchased PC components from Tiger Direct for at least 15 years. These were mostly motherboards and drives, both SATA and SSD, as well as display cards. During this time I have never had any problem with their service or the items that I purchased. They are my first choice when browsing for something I need (Newegg is the second) because they seem to have the largest selection. The large selection sometimes make the choice difficult, I suggest that you consider them when you are shopping.

So far I've built several computer systems with some of the parts from Tiger Direct and I've never had any issues. Shipping times have been good (if it takes 5 days and it's free I don't complain). I just received a new computer case and power supply that were ordered on 1/8 and received 1/13 (free shipping). Whats not to like?

I would give them 5 starts but I don't care for their new return policy which is they no longer offer returns. I've never had to return goods but if I get something that's DOA I want to return it to the seller and not have to hassle with the manufacturer. That is what Tiger Directs policy is now.

OK, I'll keep it short as I can. I ordered my TV on Black friday (11/27). It arrived two weeks late (12/19) at 6pm after making a delivery appointment for 3pm. The Delivery was made by a man and his wife in a minivan with their dog. On the delivery slip, I marked the package damaged, as the bottom of the box was flattened. I open the box and plug the TV in to find there is a huge crack going up the middle of the TV. I go to tigerdirect to find that I could not return since I ordered more than 14 days before. I call on the next business day, monday (12/21), anyway and they arrange for a return. I wait for a week, no email, nothing. I call back today (12/28) and they say they cant accept the return because they never recieved a call from me on the 21st, even though I have the call on my call logs and am calling my phone carrier to get the proof sent. I come to check the Internet to see this company has a long history of sending damaged merchandise and not refunding or exchanging anything ever. Now that they have my number logged, Im waiting1-2 hours for any customer service agent to pick up. So in the meantime, im posting this on every consumer report site I can find.

I spent thousands of dollars from this company and after buying several computers I got a refurbished one that needed replaced. The sent me a auth lable and I shipped it back then I never got a refund. I called 6 more times before finally filing a dispute with Paypal. I got a partial refund back after winning my case with Tiger Direct. If you buy new from them and never have a issue then you come out ahead because they do have good prices. However if you have a customer service problem and are lucky enough to get them on the phone, it is unlikely that you will get your money back. So if you buy on their site use Paypal or your credit card, do not use a debit card. Their customer service used to be amazing but not anymore. Now it is lacking integrity and honesty. I do not recommend them.

On Sunday, December 20,2015, at around 12:30pm, I went to the Tiger Direct Store in Jefferson, GA, with my 13 year old son and his friend to purchase 3 laptops, and planned to spend up to $1500. I had questions about anti-virus protection for the systems, so the sales rep who was helping me called Brandon Martin from the in-store tech services, over to answer my questions. However, to all of my questions about anti-virus protection on the laptops, Brandon would shrug and give a variation of "I don't know" or "I'm not sure they can do it" as a response. At no point did he say, "Let me see if we can do that" and actually try to find out what could or couldn't be done. The whole exchange was very frustrating so I said, "You are not inspiring confidence in my purchase." Brandon responded, "I am not doing it for this $#*!!" and walked away. He said that in front of me and the two children.
I brought my complaint to the store manager, who seemed unconcerned about Brandon's behavior and said, "All I can do is send him home for the day."
So, no, Tiger Direct did not make a sale that day. Nor will I ever buy anything from them in the future, personally or for my business.

My order was shipped originally to their warehouse instead in GA of to ME in CA, they received it on Dec 7. When I spoke with CS on Dec 7 (after 2 HOURS ON HOLD), I was told I would have it by last Friday. When I didn't have tracking numbers by last Wednesday I called and manager Ricardo expedited it and told me I would have it AT THE LATEST Dec 15 and I would receive tracking numbers when they shipped! When I didn't have tracking ‪#‎s‬ by Friday the 11th, I called CS again (50 minutes on hold) and they gave me Ricardo's direct number and I started leaving messages, daily! I HAVE NEVER HEARD BACK FROM Ricardo.

On the 16th, still no tracking numbers, so I called CS again - I was just on hold for 50 minutes, when I finally go thru she went to check on it we got disconnected. So I tried chat. I found out they finally shipped on the 15th GROUND!

I won't have them for another WEEK. Never again tigerdirect.com

I bought a refurbished laptop from Tiger Direct and, coincidentally had to have emergency brain surgery about the same day the computer arrived. Hence, it took me 6 weeks to open it and get it up and running... only to discover the screen had jagged white lines all over it and the webcam didn't work at all. When I called customer service to ask about repairing it or returning it, they told me (rather brusquely) that I was past my warranty. I explained my brain surgery issue... she basically said "too bad" and told me the only thing she could do was forward me to some other company that would fix it... but I'd have to pay for repairs. The point was that it never worked right out of the box. I'll never buy from them again. I'm disabled and this was the only way I could communicate from my bed with the world.

A cool TigerDirect for a cool products. I recommend this site

BOUGHT GREAT DELL COMPUTER... WON'T LIGHT MONITOR, NEVER HAS, CALLED SERVICE TAG PH NUMBER - NO ANSWER LEFT MSG REPEATEDLY, CALLED TIGERDIRECT WAS TOLD ITS OUTSIDE 30 DAYS --TRYING TO GET MONEY BACK THRU PAYPAL TIGERDIRECT HAS RESPONDED TO THEM LIKE I'M AN IDIOT & HOW DARE I WANT MY MONEY BACK AFTER ALL THEY PUT 30 DAYS RETURN IN THE FINE PRINT AT THE BOTTOM OF THE PAGE ---MY TOUGH LUCK ----MUST HAVE LOTS OF CUSTOMERS CAUSE THEY DON'T GIVE A DAMN ABOUT THEM

I used to buy from TigerDirect before the internet was around. They would advertise in Computer Shopper.
I had to read their ads VERY carefully. They sometimes had "gotcha" merchandise, but they never lied about the merchandise, delivering promptly and packing carefully.
In recent years, they seem to have continued to sell the same strange merchandise, but their financial and shipping practices are no longer satisfactory. Too bad. Some of their strange merchandise turned out to be grteat bargains, asnd I miss the treasure hunt.

They hook you with an impossible deal, hold up your money, then when you call (so there's no record), they say your item is back ordered and upsell you on a more expensive item. Hours wasted on the phone.