From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I've always had a good, no issues experience with this site.
I thought I was going to get a 10% discount...
It was very unclear where the seats were actually located. There was just a general area and for $107 each, it would be nice to know exactly where the seats were. Now that we received our tickets, it is sad to say that TicketSales.com overcharges for their ticket sales. The tickets for the show we want to see have a face value of $48.00 each. TicketSales.com charged us $107.00 for each ticket, $59.00 each over the individual ticket price. With all their other charges, our total cost was over $283.00. Also, because TicketSales.com does not specify seats selection at the time of purchase, we had no idea where we would be sitting. Our tickets indicate that we will be sitting at the back of the balcony, one row from the back wall and in the furthest corner from the stage. We are very disappointed with the service and products we received from TicketSales.com.
Very quick and easy! Not confusing at all! Would use it again.
I had a great experience
Good, except too many expensive fees!
So far so good
It was a good experience
Great
Easy to use
I wish i could see the seats I am buying.
Easy and quick
Your site is easy to use
Provided the information on the concert i needed. Very helpful!
Very user friendly
Super easy, this is the second time I have used your site.
I was very disappointed with the price and seating. The price had an overpriced handling fee that I wasn't aware of until I actually paid. The price doubled. I ended up paying $300 for 2 tickets that were just a couple of rows from the very top. I will tell everyone beware of this site. My sister went direct and paid a lot less for Orchestra seats. I gave 1 star because I had too.
Price was way more expensive for same tickets on Canada's ticket master site. Not likely to use this site again, unless concert is definitely going to be sold out. Over paid by about 200.00
This was quick and easy
This is my first time. It went without any problems.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members